Technical Writer Resume

TECHNICAL SKILLS

Microsoft Office Professional Plus 2010 (plus all previous versions); technical writing network administration technical support software/hardware training and support project administration and supervision help desk analysis and support including documentation of standard procedures to assure consistent support quality and training coordination hardware troubleshooting and repair
Adobe Suite
Crystal Reports
WordPerfect Suite/ Office
AS/400
VAX/VMS
Novell 3.12 and 4.0
IBM OS2

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

Develop and maintain an understanding of conversion rollout and equipment mounting procedures for implementation team staff tasked with converting Giant Food Stores and Stop and Shop’s throughout the Confidential
Wrote and implemented a style guide for other Technical Writers
Interfaced with Implementation Staff to develop and assure that they had the necessary documentation to administer and complete all conversion tasks
As the project manager, I evaluate, analyze and edit other Technical Writer’s documentation to assure clarity and conciseness and compliance with the style guide I developed

Confidential

Technical Writer

Responsibilities:

Standardized wording of commonly used safety warnings, notes, cautions, warranty information and instructional procedures
Standardized wording of instructional procedures across all user manuals to reduce the expense of translating manuals into 26 languages in accordance with European Union (EU) CE Marking Directive requirements
Developed a set of Quick Reference guides for international team of technical writers in 26 languages based on above standardization

Confidential

Technical Writer/Trainer

Responsibilities:

Wrote technical documentation, training material and troubleshooting procedures for Department of Defense and used by soldiers to operate a Robotics and personnel - driven Husky Mine Detection HMDS) System used in Afghanistan and Iraq to detect IED’s, anti-tank and anti-personnel mines (Installed and validated equipment)