Contract Technical Writer, Resume, Roanoke, VA - Hire IT People

SUMMARY

M.S. in Scientific and Technical Communications
Over 20 years experience the design and development of a wide range of information products, including 15 years experience in project management, process development, and staff and development.
Creator of winning online and hardcopy documentation for technical and non - technical audiences.
Extensive developmental and substantive editing experience with a wide range of information products. and experience in GUI and Web site design and usability evaluation.
Over 15 years teaching and experience with middle school, undergraduate, post-graduate, adult, and professional audiences, both on-site and online.
Over 15 years experience in documentation department development and management.

TECHNICAL SKILLS

Proficient in Interleaf, FrameMaker, Microsoft Word, PageMaker, Excel, Illustrator, PhotoShop, Microsoft Project, VISIO, PowerPoint, RoboHelp, Dreamweaver, FrontPage, Snag-It, WebSurveyor, Adobe Acrobat, and other standard applications for PC, Macintosh, LINUX, and UNIX platforms. Familiar with basics of autoCAD Mechanical. Intermediate-level proficiency in HTML.
Trained in Pascal, FORTRAN Watfiv, and VAX FORTRAN programming languages.
Certified in Information Mapping policies and procedures document development.
Expert in digital and large-, medium-, and small-format film photography.
Proficient in CBT course development using Blackboard Web, Moodle, and WebCT course management tools.

PROFESSIONAL EXPERIENCE

Contract Technical Writer,

Confidential, Roanoke, VA

Responsibilities:

Designed and created work instructions, flow charts, standard operating procedures, graphical job aids, and presentations for supply chain functions to be used in the company’s new facility in Remington IN.

Contract Technical Writer,

Duke Energy, Charlotte, NC

Responsibilities:

Contract Technical Writer

Confidential, Salem, VA,

Responsibilities:

Created installation, maintenance, troubleshooting, and technical guide for General Electric’s KD800 line of AC excavator motors.
Created translation engine exceptions lists for GE controller documentation.

Senior Quality Assurance Engineer/Lead Information Developer,

Confidential, Blacksburg, VA

Responsibilities:

Hired as a permanent employee after contract.
Designed and created electronic and hardcopy Section 508-compliant users manuals, SDDs, RTMs, test plans, and related documentation for time- and attendance-tracking software used primarily by federal government agencies, including the FBI, VA, DHS, SSA, and FDIC .
Developed online help systems for company’s software products.
Managed project documentation from initial planning through the business review cycle.
Trained and supervised contractors.

Contract Technical Writer

Confidential, Blacksburg, VA

Responsibilities:

Revise user guides and related documents.
Design and create hardcopy user guides and related materials for fingerprint scanning system hardware and software used by law enforcement and local, state, and federal agencies.
Designed in-house printing and binding system for economical short-run, low-volume publishing.

Contract Technical Writer,

Confidential, Gaithersburg, MD

Responsibilities:

As Information Development Team Lead, managed documentation projects and provided supplemental for staff technical writers.
Designed and implemented for re-designing and developing modularized documentation.
Developed strategies, policies, and deployment plan for conversion to single-source publishing.
Developed Information Development Department’s first style, usage, and best practices standards.

Graduate Assistant,

Radford University, Radford, VA

Responsibilities:

Redesigned and maintained Department of Counselor Web site.
Developed and maintained Virginia Community Counseling Association Web site.
Maintained and enhanced PC and other high-tech hardware systems, including video conferencing systems, digital media hardware, and recording systems.

Contract Technical Writer

Confidential, Richmond, VA

Responsibilities:

Edited and revised work instruction, policy, procedure, and documents for FDA compliance project.
Managed project documentation through the business cycle.
Created software algorithms in pseudo code for manufacturing processes and software development.
Designed, developed, and managed RTMs, RFPs, and development proposals.