QUALIFICATIONS SUMMARY

• Over 20 years of experience in technical writing/editing, documentation coordination/production, and project management on numerous military service and federal and state government contracts.
• Supported test and evaluation of Army combat systems, and design and development of automated transportation systems, tactical data and communication systems, election system, state retirement system, network management system, contract program and financial management systems, and atmospheric models.
• Proven managerial, leadership, teamwork, and multi-tasking capabilities.
• Exceptional technical and communication written and oral skills.
• Excellent organizational, analytical, problem-solving, and detail-oriented skills.
• Strong interpersonal skills with ability to easily interact with management, peers, and diverse clientele.

COMPUTER SKILLS

• Software/Applications: MS Office Suite Word, Access, Excel, PowerPoint, Outlook , Project, Visio, and Paint Corel WordPerfect Capture SnagIt Adobe FrameMaker, PageMaker, Reader, Photoshop, Acrobat Professional, and RoboHelp Internet Explorer TurboTax IBM Informix Standard Engine Sybase Adaptive Server Enterprise
• Operating Systems: MS-DOS Mac, Sun UNIX, SCO UNIX, and MS Windows 95/98/NT/2000/XP/7 OS

PROFESSIONAL EXPERIENCE

Technical Writer II

confidential

• In support of the U.S. Army Operational Test Command contract, rewrote operational test plans and reports including rigging procedures for assigned five-year test programs and customer tests for the Airborne and Special Operations Test Directorate.
• Researched system test requirements Capability Production Document, System Evaluation Plan, Test and Evaluation Master Plan and supporting documentation.
• Interviewed test experts test officer, operations research systems analyst, data manager to obtain information for organizing test documents observed test events air delivery and post-test activities .
• Ensured test documents were prepared as required using prescribed specifications and standards enhanced and inserted images and tables.
• Performed quality control check for consistency, technical accuracy, and grammatical correctness.
• Coordinated document review/approval with the appropriate directorate personnel.
• Prepared approved documents for release and electronic distribution filed electronic and hard copies of approved documents as record and library sets.
• Assisted editorial branch personnel in maintaining and archiving record and library sets.
• Reported monthly test support accomplishments as input to monthly status deliverable.

Technical Writer/Business Process Analyst

confidential

• As a contractor with the North Carolina State Retirement Systems Division, developed/revised procedure documentation Standard Operating Procedures SOP's , Quick References, and Flash Cards for processing retirement, refund, death, and disability benefits using integrated systems ApplicationXtender document manager, WorkflowXtender, and web-based Online Retirement Benefits through Integrated Technology.
• Participated in last phase of mainframe-to-web migration, which included integration meetings, process improvement teams, focus groups, and system and user acceptance testing.
• Worked with process owners and training coordinators to establish process procedure requirements. Reviewed existing process documentation and interviewed process experts process analyst, team lead, supervisor to gather current procedure information.
• Created process flow charts and recommended changes to existing process workflow and procedures where process cycle efficiency could be improved to increase effectiveness.
• Drafted procedure documentation as required using prescribed template and style ensured documents were technically and grammatically correct.
• Coordinated document review/approval with process owners or training coordinators. Participated and provided input to various process review meetings and technical walk-throughs.
• Released documents on-line when ready for deployment to RSD users.
• Worked with training staff to implement SOP's. Provided hands-on training as required.
• Created and maintained SOP development procedures.
• Maintained database of procedure documentation from development to release.
• Developed/revised job procedures for RSD personnel.
• Participated in knowledge management requirements/implementation sessions.

Technical Writer

confidential

• As a contractor with Election Systems Software in Cary, NC, reviewed software enhancement and defect functional specifications for the voter registration and election management system MegaProfile and documented functionality changes in the user's guide. Updated the installation instructions and ReadMe file. Worked on the Help system.
• Interfaced with developers and quality assurance analysts as required. Used the operations process management solutions tool Serena TeamTrack to communicate with team members, monitor workflow, and resolve issues.

Project Manager

confidential

• Supervised technical activities and personnel actions of Fayetteville AALPS team consisting of two functional analysts and four senior training specialists. Coordinated AALPS resident, mobile, and instructor certification training technical and functional customer assistance configuration management and software qualifications and acceptance testing support. Directed team member recruitment, selection and training, performance assessment, salary, and recognition/disciplinary actions.
• Monitored testing and training schedules to ensure alignment with the software development schedule, resolving issues as required.
• Participated in contract negotiations prepared task order input. Interacted with U.S. Army Program Management Office as required on program cost, schedule, and technical performance identified problems and presented solutions such as resource allocation or contractual changes.
• Updated multifaceted system user training material user manual, task selection matrix, program of instruction and lesson plans, practical exercises, final examination, visual aids .
• Performed review of technical reports, trip reports, and training and customer assistance reports. Prepared and maintained project management documentation project plan and status report .
• Ensured deliverables were submitted to government as specified in task order.
• Administered facility imprest fund and ensured expenditures were cost-effective prepared report of expenditures and submitted to accounting for reimbursement.
• Managed inventory of government- and company-owned hardware/software updated inventory spreadsheets as required. Inventoried hardware/software periodically in preparation for inspection by government personnel.

Senior Technical Writer

confidential

• In support of MTMC AALPS project, developed and updated multifaceted system user training material.
• Reviewed system software test, requirements definition, telecommunication, and interface documentation developed by functional analysts updated documentation as appropriate.
• Assisted functional analysts and training specialists with documenting results of software development, qualifications, and acceptance tests and technical/functional change proposals or problem reports.
• Coordinated documentation production with functional analysts and training specialists. Assured production of quality documentation that conformed to established government and military standards and was delivered to government per task order. Ensured technical, grammatical, and syntactical accuracy and format consistency.
• Reserved slots for Department of Defense DoD personnel requesting training at CSC Fayetteville. Maintained system user training database as input to monthly training report deliverable to government.
• Provided technical and functional customer assistance and distributed software as requested.
• Prepared monthly training and customer assistance report deliverables to government. Reviewed trip report deliverables and updated as needed.
• Reported weekly project accomplishments as input to monthly status deliverable.
• Documented and distributed meeting agendas and minutes.
• Maintained facility library of accepted government standards, sample documentation, and contract deliverables.
• Assisted facility manager with preparing task order input coordinating AALPS resident, mobile, and instructor certification training and preparing project management documentation. During facility manager's absence, coordinated activities of three functional analysts and four senior training specialists.
• Budgeted facility imprest fund submitted spreadsheet of expenditures to accounting for reimbursement.
• Controlled inventory of government-owned hardware and software and company-owned hardware and furniture updated inventory spreadsheets as required. Conducted periodic inventory in preparation for inspection by CSC property officer or government personnel.
• Received Freight Systems Division Team Excellence Award March 2001 .

Technical Writer

• On MTMC AALPS project, responsibilities were the same as those performed as senior technical writer with CSC, with the exception of performing supervisory duties during facility manager's absence and administering facility imprest fund and inventory.
• During spring/summer 1995, provided technical writing/editing support on MTMC Automated Movement Flow Tracking Command Information System project. Reviewed and updated as necessary system end user manual developed by functional analysts.

Technical Writer

confidential

On MTMC AALPS project, responsibilities were same as those performed as technical writer with ITS.

Additional professional experience includes:

confidential

• On IBM contract at Research Triangle Park RTP , updated messages and codes manual and general information manual for IBM Network Performance Monitor incorporated program modifications as required. Interfaced with developers in resolving problems.
• Indexed customization guides for PL/1, C, and assembler programs.
• Converted source code for IBM program directories Machine Virtual Storage, Virtual Machine, and Virtual Storage Extended from Information Structure Identification Language to BookMaster.

confidential

• On two U.S. Environmental Protection Agency EPA contracts, supported numerous atmospheric modeling projects including Meteorological Processors for Regulatory Models, Acid Deposition Model, Materials Aerometric Database, and Regional Oxidant Model, as well as one contract program system. Assisted computer specialists and meteorologists in researching and developing information for studies, reports, and user guides edited resulting documentation as required.
• Coordinated documentation production with technical support staff. Assured production of quality documentation that conformed to accepted U.S. EPA standards and satisfied project deadlines.
• Wrote procedures for organizing and editing project plans, status reports, and correspondence.

confidential

• On contracts with U.S. Navy Fleet Combat Training Command and U.S. Air Force 1912th Computer Systems Group, assisted engineers with development of technical manuals, reports, and presentations for guided missile systems such as CGN-38/SM-2, FFG-7, and DD-963 and tactical data systems such as Joint Tactical Information Distribution System. Edited technical documentation and project status reports. Assured production of quality documentation that conformed to prescribed U.S. Navy, DoD, and military standards and met project deadlines.
• Provided writing and editing support on technical proposals per corporate guidelines.
• Coordinated all phases of production for technical documentation and proposals, from preparation of initial draft to reproduction and distribution of final draft. Established and monitored production schedules resolved conflicts and problems when they occurred.
• Supervised technical activities of documentation production staff of 18 directed personnel recruitment, selection and training, performance appraisal, and recognition/disciplinary actions.

confidential

• On several Naval Surface Weapons Center contracts, edited manuals, specifications, reports, and other correspondence in support of weapons systems such as AN/SLQ-32, Aegis, Trident, and Tomahawk. Assured production of quality documentation that conformed to specified U.S. Navy standards and met project deadlines.
• Coordinated all phases of production for technical documentation and proposals. Established and monitored production schedules.
• Supervised technical activities and personnel actions of production staff of four.

confidential

On U.S. Army Finance Center contract, revised Finance Specialist Course from classroom instruction to self-paced instruction. Complied with Training and Doctrine Command standards. Wrote learning objectives, created performance tests from objectives, and designed self-paced model to be used in writing courseware.