Objective

Technical writer role i a software and/or hardware development environment.

Summary

Capable of managing all aspects of documentatio projects from conceptio through production. Quick learner with strong aptitude for technical material. Understanding of SDLC software development life cycle , continuous integration, Agile, defect tracking, and versio control. Experienced working o cross-functional teams. Exceptional writing ability. Skilled researcher and toolsmith. Expert i Microsoft Office, including Word and Excel, FrameMaker, RoboHelp, and other tools. Detail-oriented and organized. Resourceful. Self-motivated. Excellent interpersonal skills.

Areas of Expertise and Interest

• Excellent writing, editing, interviewing, informatio development, and content management skills.
• Knowledge of user interface design, huma factors, informatio architecture, search technologies, metadata, taxonomies, and usability testing.
• Experience with Internet and web technologies, including HTML and HTML5, XML, Semantic Web, RDF, SEO/SEM, web services, social networking, and crowd-sourcing.
• Understanding of programming concepts and ability to program i Visual Basic, VB.Net, VBScript, JavaScript, JQuery, and PHP, and to read C/C , C and Java.
• On-line documentatio web pages, wikis, and help systems and Acrobat PDF files.
• Content management systems Drupal, Sharepoint
• Broad computer knowledge including database theory, SQL, networking, SNMP, telephony concepts call control, CTI, IVR, VoIP, H. 323, SIP, SS7 , storage technology RAID, SCSI, Fibre Channel , cloud computing, computer operating systems, and computer hardware.
• Document automatio scripting, macros, templates, style sheets, and workflow .
• Proficient i graphics, page layout, typography, and web page design.
• Practical understanding of business intelligence concepts.
• Software and documentatio localizatio L10 and internationalizatio I18 .

Software Tools

Adobe Technical Communications Suite, RoboHelp, FrameMaker/Structured FrameMaker, DITA, DocBook, Madcap Flare, DokuWiki, Visio, PaintShop Pro, SnagIt, Adobe Acrobat, Adobe Captivate, Adobe Illustrator, Adobe Photoshop, GIMP, Drupal, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS SharePoint, Visual Basic, VB.Net, VBA, VBScript, JavaScript, SVN, Visual SourceSafe, Source OffSite, Perforce, Rational ClearCase, PVCS Versio Manager, PVCS Tracker, JIRA, CVS, Git, Doxygen, Javadoc, Eclipse, Microsoft Visual Studio, Balsamiq, Rally Agile

Systems

Microsoft Windows, Linux, UNIX, Android

Work Experience

Technical Writer /Software Consultant

Confidential

Wrote SOPs o wide variety of IT topics, including network monitoring, hardware and software installatio and configuration, database topics, wrote productio support guides for complex proprietary health insurance pricing tool, wrote wallboard installatio and configuratio guide, extensively updated 300-page glossary i HTML, created Word and Excel templates and macros

Confidential

Created technical user guide, operator quickstart guide, and developer documents for Fiber Monitoring System, a industrial quality control device that measures denier values for the textile industry.

Confidential

Used Drupal 7 to create, upgrade, extend, and administer several websites, including HollistonHistoricalSociety.org and HelpingHandsGroup.org. Functionality: content management, user configuration, design, slideshows, database queries, SEO, Google Analytics, and social media.

Confidential

Created in-house wiki to document software build procedure, system configuration, source control management, and related topics for software developers. Edited raw HTML and XML files for web-based help system for mass-market external storage device. Updated functional specs with new features for major new release.

Confidential

Using Adobe Technical Communicatio Suite FrameMaker and RobotHelp , single-sourced the user guide and WebHelp for a SAAS IVR and messaging application. Updated XML scripting guide for developers. Developed single-sourcing procedures, trained documentatio team, and wrote documentatio procedures and style guide.

Confidential

Technical Writer and DBA approximately

• Working with SMEs, wrote training guide for BAs, insurance raters, and implementatio specialists updated courseware wrote white paper and glossary of insurance terms.
• Performed extensive cleanup work o massive database product for insurance industry gathered informatio from SMEs and wrote colum and table descriptions for over 400 tables changed colum attributes as necessary.

confidential

• Wrote technical training guides for high-availability systems hardware and software running Linux, Windows, and VOS Stratus proprietary operating system .
• Wrote VBA macros for PowerPoint and Word to automate documentatio processes.

Confidential

Wrote new CLI guide for the EMS Element Management System Server, a applicatio for managing network elements i a CDMA2000 1xEV-DO RA Radio Access Network and contributed to other books i Airvana docset.

Confidential

Working directly with IDL files and source files, created on-line help and printed documentatio for COM objects and sample programs i the Proxy SDK, a toolkit for developing remote control applications.

confidential

• Used RoboHelp to create HTML help system for multiple releases of Envox, a graphical, object-oriented, rapid applicatio development tool for creating telephony applications, including IVR interactive voice response , call control, fax, VoIP, messaging, database, XML, VoiceXML, and speech recognitio applications.
• Revamped and the maintained Envox docset consisting of four manuals i FrameMaker and .PDF formats for multiple releases of Envox software.

Principal Technical Writer

Confidential

• Used RoboHelp to create HTML help for Show Tel, a graphical applicatio development tool for creating telephony applications. Technologies: digital and analog signal processing, IVR, ISDN, faxing, SQL, speech recognition, text-to-speech, terminal emulation, serial communications. Primary audience: applicatio developers.
• Revised and updated the Show Tel User Guide multiple releases .
• Produced API guides, SDK guides, installation/configuratio guides, and administrator guides for other products i the Show Tel line.
• Created and maintained help system for multiple products. Modified C program code to add new context-sensitive links to the help system.
• Documented telephony applications writte with Show Tel and Visual Basic.
• Wrote documentatio plans and created schedules for writing projects.
• Performed peer editing and reviews of technical publications, including QA plans.
• Participated i interviews and hiring decisions for contract and permanent writers.
• Supervised and mentored other writers, contractors, and interns.
• Served o inter-divisio committee to standardize writing styles and formatting of printed documentatio for four divisions of Brooktrout Technology. Created FrameMaker templates for writers i all divisions.
• Set up all technical publications projects under source control. PVCS Versio Manager, Visual SourceSafe, and Rational ClearCase were used at different times.
• Created SRS software requirements specifications templates for developers.
• Reported software problems i defect-tracking database.
• Actively participated i spec reviews for new products.
• Interviewed customers to assess their documentatio needs.

Confidential

• Created print and on-line documentatio for a complex medical database. Audience: pathologists, cytotechnologists, and system administrators.
• Developed Word templates for worksheets and Excel spreadsheets.
• Acting Documentatio Manager

Confidential

• Planned, wrote, and produced all user guides, hardware installatio guides, and release notes for two print-on-demand systems. Wrote developer guide for GammaGraphX's document descriptio language, white papers, and training materials.
• Interviewed, selected, trained, and supervised contract writers.
• Developed FrameMaker templates for all publications.
• Document automatio consultant

Confidential

• Created Word and WordPerfect templates, styles, and macros o both PC and Mac platforms for Harvard Business School Case Studies, allowing HBS to move from traditional typesetting productio to desktop publishing.
• Created document automatio system for a company providing detailed psychological reports based o personality testing. Reduced productio time for a single report from 7 hr. by skilled operator to just 7 minutes by a semi-skilled operator, while simultaneously eliminating operator errors.
• Automated productio of customized property inspectio reports and legal documents
• Wrote commercial computer books for Que and Sams.
• As the lead author of five 1300-page books for Sams and Que supervised teams of 8-10 remote writers under extremely tight deadlines.
• Taught advanced word processing classes, including macro and merge programming.
• Installed hardware and software and provided support for clients.