HIGHLIGHTS

• M.A., Scientific and Technical Communications
• Over 25 years experience the design and development of a wide range of information products Over 20 years experience in project management and process development
• Over 15 years experience in documentation department development and management
• Extensive developmental and substantive editing experience with a wide range of information products Education and experience in GUI and Web site design and usability evaluation
• Over 15 years teaching and training experience with middle school, undergraduate, post-graduate, adult, and professional audiences, both on-site and online
• Creator of award winning online and hardcopy documentation for technical and non-technical audiences

EXPERIENCE

Contract Technical Writer

confidential

Revise printing press operations troubleshooting manuals, WIs, and SOPs in preparation for ISO audit.

Contract Technical Writer

confidential

• Developed user guides for GoANG, the Air National Guard's recruiting, event, budgeting, and personnel management Web application.
• Developed multi-media training program for SourceSelect, a Web application for RFP development.

Contract Technical Writer

confidential

Designed and created work instructions, flow charts, standard operating procedures, graphical job aids, and training presentations for supply chain functions to be used in the company's new facility in Remington IN.

Contract Technical Writer

confidential

• Created installation, maintenance, troubleshooting, and technical guide for General Electrics KD800 line of AC excavator motors.
• Created translation engine exceptions lists for GE controller documentation.

Senior Quality Assurance Engineer/Lead Information Developer

confidential

• Hired as a permanent employee after contract.
• Designed and created electronic and hardcopy Section 508-compliant users manuals, SDDs, RTMs, test plans, and related documentation for time- and attendance-tracking software used primarily by federal government agencies including the FBI, VA, DHS, and SSI.
• Developed online help systems for company's software products.
• Managed project documentation from initial planning through the business review cycle.

Contract Information Developer

confidential

• Revised user guides and related documents.
• Designed and created hardcopy user guides and related materials for fingerprint scanning system hardware and software used by law enforcement and local, state, and federal agencies.
• Designed in-house printing and binding system for economical short-run, low-volume publishing.

Graduate Assistant

confidential

• Redesigned and maintained Department of Counselor Education Web site.
• Developed and maintained Virginia Community Counseling Association Web site.
• Maintained and enhanced PC and other high-tech hardware systems, including video conferencing systems, digital media hardware, and recording systems.

Contract Information Developer

confidential

• Edited and revised work instruction, policy, procedure, and training documents for FDA compliance project. Managed project documentation through the business cycle.
• Created software algorithms in pseudo code for manufacturing processes and software development. Designed, developed, and managed RTMs, RFPs, and development proposals.

Senior Information Developer

confidential

• Developed and managed the documentation department for this startup fiber optics test equipment manufacturing company.
• Designed and created electronic and hardcopy user, sales, and technical marketing documentation for the company's optical vector analyzer product.
• Designed and developed SDDs, RTMs, RFPs, and research proposals. Managed and helped design company's Web site and its content.

Contract Information Developer

confidential

• Designed and developed UNIX and Linux installation, user and administrator guides, and technical supplements for the company's network security reporting application.
• Developed company documentation style and usage standards and documentation processes, including version control.

Managing Editor

confidential

• Edited all online and hardcopy documentation, including browser-based help systems and Web site technical libraries.
• Lead Documentation Process Management, Audience Analysis, and Style and Usage Standards teams. Conducted the company's first comparative study of industry documentation.
• Managed design and development of documentation for Gateway's Enterprise line of business products. Designed and developed documentation process management system and tools.
• Performed ISO 9000 audits.

Contract Information Developer

confidential

• Wrote users guides and technical manuals for cellular telephone switching applications.
• Wrote functional specifications algorithms in pseudo code for cellular telephone switching applications. Designed and created formatting and style standards for company publications.

Contract Information Developer

confidential

Designed and created 2000-screen online help system for custom loan application assessment and granting software.

Contract Information Developer

confidential

• Designed and wrote electronic and hardcopy policy, procedures, training, and business process documents. Designed and implemented process management system and tools.
• Edited all hardcopy and electronic documentation for all projects undertaken by the client group. Designed, developed research RFPs, and evaluated grant and R D proposals.
• Coded SGML DTDs and documents for ISO 9000 compliance.

Senior Documentation Specialist

confidential

• Created and managed the first documentation department for this international software development and engineering consulting company.
• Developed and implemented company-wide standards for format, style, and usage.
• Designed and wrote electronic and hardcopy documentation for SynerGEE, a state-of-the-art GIS liquid and gas network modeling software.
• Evaluated and helped design GUIs for SynerGEE main application and modules.
• Designed and conducted formal and informal training programs and seminars on subjects related to writing, documentation, communications, usability testing, and Web site and interface design.

RELATED EXPERIENCE

Instructor

• UCLA School of Business Management Los Angeles CA, 7/00 11/02
• Created and taught online Technical Writing, Technical Editing, and Documentation Management courses for graduate-level certification program.

SKILLS

• Proficient in Interleaf, FrameMaker, Captivate, Microsoft Word, Excel, Illustrator, PhotoShop, Microsoft Project, VISIO, PowerPoint, RoboHelp, Dreamweaver, FrontPage, InDesign, WebSurveyor, Adobe Acrobat Pro, and other standard applications for Windows, Macintosh, LINUX, and UNIX platforms. Familiar with basics of autoCAD Mechanical.
• Significant experience utilizing Sharepoint for documentation library management, versioning, document distribution, and data access.
• Experience with the Agile development method.
• Trained in Pascal, FORTRAN Watfiv, and VAX FORTRAN programming languages.
• Certified in Information Mapping policies and procedures document development methodology. Expert in digital and large-, medium-, and small-format film photography.
• Proficient in CBT course development using Blackboard and Moodle course management tools.

PROFESSIONAL ACTIVITIES

• Former president, James River Chapter of the Society for Technical Communications.
• Inventor of system for cable containment and routing. U.S. patent 6,751,382 assigned to Gateway 2000 Inc.