Training and Industry Knowledge

• Certification for ISO9000 Auditor/Lead Auditor of Quality Systems by the Governing Board of International Register of Certified Auditors IRCA
• Technical writing of processes
• Quality concepts, improvement, and management
• Process audits
• Preventive and Corrective Action

Overview

• Technical writing of policies, procedures, process work instructions, help files, user guides, process flow charts and training manuals.
• Auditing internal and externally for conformance to regulations and standards. Initiated and tracked corrective and preventive action to closure.

Business Tools

• Microsoft Office Professional Microsoft Word, PowerPoint, Excel, Visio, and Access
• Adobe Acrobat Professional
• Snag-It
• Sharepoint
• Test Track Pro problem reporting system
• VISION PeopleSoft application used by customer service reps
• LiveLink electronic document repository and management system
• Skier Unifier project process flow and electronic document repository

Employment History

New Breed Logistics Sr Technical Writer

confidential

Sr. Technical Writer developing end-user documentation which includes user guides, procedures, work instructions, and process flow charts with emphasis on usability accuracy, completeness, and clarity .

Express PRO's Process Tech

confidential

• Process Tech developing end-user documentation which includes user guides, procedures, work instructions, and process flow charts with emphasis on usability accuracy, completeness, and clarity .
• All Temps 1 Personnel - Procedures and Documentation Administrator
• The Burrell Group Specification Writer/ Procedures and Documentation Administrator
• DFW Airport Development and confidential
• Procedures and Documentation Administrator for DFW Airport's Design Criteria and CAD Manuals. Specification Writer for the Airport Development and Engineering Department of DFW Airport. Created technical
• specification's, procedures, work instructions, process flow charts and software training manuals. Met with Subject Matter Experts to document end to end processes. Designed the document management repository for newly im-plemented Skire/Unifier software. Maintained revision control for DFW Airport documentation. Demonstrated ability to write and adapt to various writing styles and formats, including knowledge of structured authoring and information mapping.

HLP Solutions - Business Analyst/Technical Writer/Auditor

confidential

Technical Writer and Auditor of policies and procedures. Managed tracked scrap revenue, managed the equip-ment spares and surplus programs, tracked the refurbish, recycle and resale of equipment, and performed contract negotiations.

Kelly Engineering - Technical Writer

confidential

Technical Writer for correcting existing policy's and procedures to meet the requirements of standards for health care systems and to meet and/or succeed URAC Accreditation.

TAC Worldwide Technical Writer/Auditor

confidential

Technical Writer for the Internet Management Support Services IMSS and Internal Auditor for the Quality Man-agement Support Services QMSS departments. Duties include gathering technical and process information from the various subject matter experts, writing standard operating procedures and work instructions for Internet Opera-tions including billing, web development, program management, order entry, etc. . As part of the internal audit team, I prepared and delivered pre-audit training sessions, performed internal audits of processes for conformance to the ISO9001:2000 standards, and worked with users to explain how to address Corrective and Preventive Action Requests CPARs submitted by the audit team. Performed sixteen internal audits on various process departments.

NRLL

confidential

Land Inspector that investigated documentation and the integrity of properties for possible purchase. Examined records of the applicable properties at courthouses and and appraisal districts. Measured and took pictures of the assigned properties.

Kent Johnson Real Estate Broker

confidential

Stanfield Realtors, Inc

confidential

Ebby Halliday Realtors

confidential

Realtor Selling residential properties on a part-time basis.

Allied Signal Aerospace

confidential

• Source Inspector of various aircraft parts Rubber and metal hose assemblies, hose fittings, rigid tube assemblies, couplings, quick disconnects, swivel joints, fuel break-away valves, hydraulic fuses, and flow regulators. at the suppliers facilities.
• Lead Auditor of Suppliers Facility for compliance to ISO 9001:1994.
• Tools: Calipers, height gage, micrometer, optical comparator, surface plate, and coordinating measurement ma-chine CMM .

CADE/HAC Overhaul and Repair Station

Repair and Overhaul of metal fabricated and bonded composite airframe components and of commercial and mili-tary gas turbine engines

confidential

• Quality Engineering and Document Control Supervisor: Technical Writer of procedures, work instructions, and pro-cesses, in all departments of the organization. Managed the successful ISO 9002:1994 registration effort from in-ception to completion. Inspected and approved engineering drawings for material and process specifications. Lead Auditor of internal and supplier audits. Maintained and tracked corrective actions internally and with external suppliers. Tracked and maintained supplier and customer surveys. Provided management review with supplier and customer reports for evaluation and preventive action purposes. Maintained the calibration tracking, recall, and records system.
• Tools: Microsoft Outlook, Word, PowerPoint, Excel, and Adobe Acrobat

DynCorp Aerospace

confidential

Quality Assurance Representative: Performed final inspection of fabricated components, wire harnesses, control panels, night vision imaging system instruments, and fasteners. Performed Supplier audits to assure conformance to MIL-STD-9858, Mil-STD-45662, and MIL-STD-45208, and followed up to ensure proper corrective action. Technical Writer of procedures. Redesigned and maintained the calibration tracking, recall, and records system. Tools: Military Standards, National American Standards, Engineering Drawings, Calipers, height gage, micrometer, optical comparator, surface plate

Delfasco Forge Division

confidential

Quality Control Inspector: Responsible for in-process and final inspection of various forged components for engi-neering specification conformance. Inspected bomb lugs during the process and maintained statistical process forms.

Tools: Calipers, height gage, micrometer, optical comparator, surface plate