Technical Writer Resume Baltimore, MD - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Technical Writer

Responsibilities:

Compiled acquisition, configuration, maintenance, performance and other technical documentation
Updated assessment documentation based on results of a wide range of gathered data
Ran reports to obtain data for assessments
Analyzed data for assessments
Tracked the status of the data required from the stakeholders to complete the assessment, notifying the stakeholders which data remained missing

Confidential, Baltimore, MD

Technical Writer

Responsibilities:

Confidential, Vienna, VA

Technical Writer

Responsibilities:

Developed clear, concise documentation of applications under development, modification, or maintenance for IBM in support of
CMS
Formatted, edited, and produced a three - company Joint Operations Procedure manual for CMS, collaborating with both internal and external subject matter experts (from other corporations)
Edited and submitted contract deliverable documentation to CMS
Designed and developed templates for procedure and process manuals
Designed and developed accurate end-user documentation based on detailed graphics
Participated in the peer review of project and organizational documentation
Worked with the Quality Assurance department and subject matter experts to compose/edit new or existing processes and procedures
Analyzed business processes to determine gaps in knowledge and procedure in transitioning to any new applications
Produced meeting minutes, including updates to Action Items

Confidential

Technical Writer

Responsibilities:

Developed clear, concise documentation of applications under development, modification, or maintenance for Confidential in support of CMS
Reviewed and edited project and organizational documentation for accuracy and completeness
Designed and developed accurate end-user documentation
Worked with software developers to document Access DB software
Worked with Use Cases to test documentation
Supported the Confidential Capability Maturity Model Integration (CMMI) effort to obtain CMMI level certification 2 and 3
Participated in peer reviews of project and organizational documentation
Worked with the Quality Assurance department to compose/edit new or existing processes and procedures
Designed and developed templates for procedure, process and policy documents
Maintained project documentation libraries, including the use of version control (the Talisma Knowledgebase and Microsoft SharePoint)
Edited and produced a monthly newsletter for our division.
Produced meeting minutes, including updates to Action Items
Used SnagIt to insert the screen grabs in the documentation