Documentation Specialist / Content Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Documentation Specialist / Content Manager

Responsibilities:

Created, maintained, and administered print - based and online system documentation for our SharePoint library for the INFO1 financial data warehouse management software system
Developed an online Wiki presence that supported the data warehouse software used by the banking development community and served as our group’s local Confluence / Wiki administrator
Evaluated, revised, combined, and reduced existing support materials from 175 documents containing over 5200 pages to 24 chapters containing approximately 500 pages.
Served as both a subject matter expert and conduit between the end-user community and the Chase software development team for the full lifecycle of the product

Confidential

Requirements Analyst

Responsibilities:

Requirements Analyst contracting with Northrop’s Information Systems sector, supporting software development for the Defense Logistics Agency (DLA) of the Department of Defense (DoD)
Served as both a subject matter expert and conduit between the DLA’s customer community and the Confidential software development team for the full lifecycle of the product
Created design documents and related system documentation for List Management, a DoD parts management system being upgraded and enhanced by the development team
Developed both the paper-based user guides and online Help systems used by the federal stakeholders
Wrote and executed software test plans and cases to evaluate the performance and accuracy of the software upgrades
Used Northrop’s internal service tool to record, track and perform analysis on system issues

Confidential

Quality Control Editor

Responsibilities:

Personally edited and quality-checked both paper- and electronic-based technical publications developed by nearly 250 writers totaling over 43,000 pages of technical material during a 4-year timeframe
Quality-checked for compliance to ISO9001, industry-specific, and/or customer-specific standards
Edited documents according to customer-specific style guides and formats to produce hundreds of documents, manuals, parts catalogs, and training materials
Product platforms ranged from jet aircraft engines and superstructures, to military armored vehicles and helicopters, to commercial food preparation products and home appliances
Document types included user manuals, E-learning lessons, IETMs, and other publications which were edited for grammar, punctuation, spelling, technical accuracy, electronic integrity, and compliance with customer requirements

Confidential

Writer / Instructional Design Specialist

Responsibilities:

Served as lead subject matter expert for all telecommunications projects comprising over twenty separate courses comprising nearly 180 hours of computer- and web-based training
Worked as a UI designer creating courseware summaries, performing content analysis, identifying skills gaps, developing learning interventions, and translating UI wireframes for Information Design Plans delivered to the client.
Utilized an Agile-like approach (before Agile existed) as part of a small, highly successful team that researched, developed, illustrated, and edited story cards and coded instructional courseware
Used a Kanban-like approach to develop a reusable generic Icon Author software engine for implementation of computer-based training story cards