Technical Writer Resume Profile

Summary

Dedicated instructional designer with over 5 years of experience in different industries, skilled in designing various learning materials and program plans, while working closely with managers, executives, professionals, departments and training team members to design top notch instructional materials.

Objectives

Seeking a challenging position as an Instructional Designer Professional where I can organize, plan and implement the training needs of the organization to enhance professional knowledge and improve performance.

WORK EXPERIENCE

Training and Development Manager

confidential

Designed and implemented Community of Practice web sites for Project Managers, Business Analysts, Application Developers, Architects and other internal departments using SharePoint 2013. Act as a Community Manager and train department leads to assume that role for their respective departments. Develop training courses using a variety of authoring tools. Work with department managers to develop competency assessments and role-based curricula.

Instructional Designer

confidential

Designed and developed instructional material for employee training courses that support U-verse products and services. Demonstrated and utilized effective needs analysis, project management, course development, and evaluation skills. Independently developed entry and advanced level courses for both internal and external audiences. Utilized multimedia technology and authoring tools. Acted as liaison between R D, SMEs and local managers in determining needs of the course and appropriate method of delivery.

Server Provisioning Coordinator/Instructional Designer/Technical Writer

confidential

Receive and process server retirement and decommission requests utilizing Information Technology Infrastructure Library ITIL and Business Technology Service Management BTSM method of managing Service Center v6.2 processes. Develops, implements and delivers training material for Pfizer systems analysts. Led training sessions via WebEx and face-to-face. Liaised with project Engineers. Communicated daily with onshore and offshore counterparts for Business as Usual BAU , transitional, project and task related assignments. Wrote and implemented Knowledge-Based Articles for Pfizer's KBA and P2L systems. Developed training material for software updates in Pfizer's IT Security division. Managed information associated with configuration of IT infrastructure components. Operated client systems for daily tasks, i.e. Service Center, Live Link, Business Objects, Configuration Management Data Base.

Freelance Writer

The Stonington Resident
Wrote and reported on variety of public interest and news pieces.
Edited material for print copy.
Interviewed Food Network celebrity chef Robert Irvine on board the fast attack nuclear submarine USS Hartford.
Wrote add copy.
AOL Patch
Wrote bi-monthly humor column.
Researched and reported on local interest stories.

Junior Analyst

confidential

Provided technical writing support for USCG and Japanese International Trade Initiative.
Supplied logistical support for USCG workshops and symposiums during Deepwater Horizon oil spill.
Maintained and organized monthly reports
Tracked and maintained databases.
Coordinated administrative tasks for various USCG Research Development projects.

Service Order Training Specialist

confidential

Taught and trained diverse groups using the latest instructional design and adult learning theories.
Wrote and presented training materials, both instructor led and e-learning modules.
Designed U-verse training package for service representatives.
Successfully completed various telecom projects as a project leader.

SKILLS

Lectora,Presenter,Microsoft Office,Sharepoint 2013,Captivate,Writing,Editing

ADDITIONAL INFORMATION

Skills

Knowledge of adult learning principles
Excellent organizational and time management skills
Knowledge of various learning management systems and authoring tools
Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization
Ability to deal effectively with obstacles in order to progress and maintain project momentum
Ability to manage multiple tasks in a deadline-driven, dynamic environment
Delivered training material both virtually and in a classroom setting.
Developed mLearning and other web-based training for various LMS systems.
Utilized 3D modeling using such tools as 3DS Max and Google Sketchup.
Provided voice-overs.
Conducted needs assessments and managed a variety of training projects.
Familiar with SCORM

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