Technical Writer Resume Annapolis Junction, MD - Hire IT People

WORK EXPERIENCE:

Confidential, Annapolis Junction, MD

Technical Writer

Responsibilities:

Collaborated with technical managers and system engineers to gather and document system requirements, system design, installation and implementation details, and system support following ISO 9001 and ISO 20000 standards
Developed, reviewed and presented ITIL lifecycle processes and procedures to support the development, upgrade and sustainment of the IT infrastructure
Led the migration to an enterprise - wide document collaboration tool which required development of training materials for the new tool and vetting requirements from the technical framework managers and system engineering leads

Confidential, Lansdowne, MD

Client Services Representative

Responsibilities:

Confidential, MD

Continuing Education and Training Marketing Associate

Responsibilities:

Assistant Continuing Education and Training Marketing Specialist

Confidential

Responsibilities:

Increase public awareness of college events with press releases and newspaper articles
Launched social networking site advertising the college
Drafted and sent email marketing campaigns to potential students

Confidential, MD

Legal Intern

Responsibilities:

Assisted with drafting and witnessing legal documents including wills and briefs
Responsible for client communications including emailing, faxing, and drafting professional letters