Technical Writing Instructional Design Experience

confidential

Digital Content Analyst/Instructional Designer/Technical Trainer

• Developed relationships with marketing team, product team, training team, sales team, and customer service teams t understand the voice of the customer, written content of SuccessFactors, the Learning Management System LMS administered.
• Worked with IS Project Management t administer the LMS.
• Assisted the Digital Media Team with content strategy for the LMS.
• Wrote and modified all course descriptions, course versioning numbers, and curriculums for each LMS module.
• Maintained all courses in the LMS and ensured they were ASE Automotive Service Excellence certified and approved preparing students for the ASE exam.
• Uploaded all courses int the LMS.
• Ensured all web content was written in correct tone and voice, and adhered t Federal-Mogul best practices and standards.
• Developed and oversaw training vide scriptwriting content placed on Federal-Mogul YouTube's channel or within the Learning Management System for both national and international audiences.
• Transcribed all out-of -date webinars int text for modifications and updates.
• Developed and maintained all technical writing for user-guides and manuals of the Learning Management System.
• Trained all internal and external clients on using the LMS.
• Developed and oversaw all written content for AutoMD.com, an initiative that reaches a business-to-consumer audience regarding automotive diagnostics and repair.
• Developed, researched, and wrote content for blog posts regarding innovations and advancement in e-commerce and digital marketing analysis.
• Constant research and blogging regarding innovations in Technical Writing and Instructional Design.

confidential

Technical Writer / RFP Writer

• Technical Writing
• Implemented, revamped and maintained all standards, policies, and procedural end-user guides for Mortgage Builder Software, Inc. across all departments supporting quarterly software upgrades.
• Supported migration of MBSI's past System Builder SB system t current System Builder Extensible Architecture SBXA system updating technical documentation, screen shots, and literature associated with newly migrated software system.
• Established job aids t assist Customer Support increasing Customer Support knowledge, productivity, efficiency, and overall satisfaction and experience of customers.
• Gathered requirements from subject matter experts SMEs regarding MBSI hardware and operational system.
• Tested software documenting all bugs and errors.
• RFP Writing
• Wrote highly detailed and compelling narratives t RFPs Request for Proposals and RFIs Request for Information under tight and sometimes simultaneous deadlines.
• Restructured a struggling RFP process and made it successful and viable.
• Stored RFP requirements in SharePoint.
• Processes
• Mapped processes utilizing MS Visio.

confidential

Contracted through R-3 Recruiting

Technical Writer

• Technical Writing
• Established, policies, standards and procedure documentation for Cole Taylor's new IT infrastructure for: Security, Servers, Networking, Software Development, SAN, SQL, and End-User Service Desk environments.
• Established an intranet repository for all IT documentation, processes, Last Logon reports, audit reports, and procurement.
• Mapped processes utilizing MS Visio.

confidential

Contracted through Butler Graphics, Inc.

Jr. Project Manager

• Project Management
• Project Lead for Wound Care Mobility Device implemented by The Department of Plastic Surgery.
• Utilized Adobe Fireworks and Adobe Photoshop t create User Interface UI of Mobility Device.
• Coordinated scope, project status, and project financials with grant management.
• Established project requirements, deliverables, quotes, budgets, dates, and communications.
• Consistently updated senior management on status of projects.

confidential

Contracted through Stout Systems Two-month, short-term contract

Jr. Software QA Engineer

• Quality Assurance Testing
• Assisted in routine design, maintenance, enhancement, testing implementation, verification, and validation of software test cases utilizing HP Quality Center.

confidential

Contracted through Rapid Global Business Incorporated, RGBSI

Technical Writer

Technical Writing

• Created technical documents reaching International Standards IS three main phases in the IS standards development process:
• Defined the technical scope of the future standard. This phase is usually carried out in working groups which comprise technical experts from countries interested in the subject matter.
• Negotiated the detailed specifications within the standard.
• Comprised the formal approval of the resulting draft International Standard following which the agreed text is published as an IS International Standard.
• Created, updated, and maintained training manuals, end-user guides, software configurations, installation guides, and release notes for Powertrain.
• Gathered systems requirements from engineers that were informational, functional, and non-functional.
• Implemented technical user guides for PowerCal 2, a hardware platform that supports configuration and calibration tests and INCA software used for ECU development and test as well as for validation and calibration of electronically controlled systems in the vehicle, on the test bench, or in a virtual environment on the PC.
• Created and enhanced tools training manuals utilizing: MS Word, Photoshop, Fireworks, and SnagIt.
• Created online vide tutorials utilizing Camtasia.
• Consulted Subject Matter Experts SME utilizing all communication strategies t ensure accurate and precise training manuals.
• Maintained systems requirements support for Powertrain utilizing DOORS.
• Kept meeting minutes and engineering requirements for meetings held by supervisors and team members.

Project Management

• Project Lead for the Department of Labor initiative t get over 300 engineers trained under a 1.5M grant.
• Coordinated Department of Labor project through meetings with senior management.
• Established project requirements, deliverables, quotes, budgets, dates, and communications.
• Consistently updated senior management on status of projects.
• Delivered complex training user manuals t Powertrain department s they can perform their job roles utilizing those tools.
• Corrected and created project management documents t improve the readability of project plans.

Quality Assurance Testing

• Tested functional and non-functional requirements of software t ensure all software errors were captured and corrected in the beta phase before production, and reported any bugs or errors found in the code or user interface t the test development team through a Lotus Notes database.
• Followed Functional Test Cases FTCs while beta testing software.
• Consulted with the testing Development Team when errors, issues, or bugs were detected or found within the software.
• Web Design and Development
• Updated and maintained Powertrain Methods and Tools intranet utilizing Dreamweaver, Photoshop, and Fireworks.
• Flowcharting
• Mapped processes for engineering, software tools, and beta testing, using MS Visi and Task Map.

Professional Skills

• Technical Writing and Editing
• Playwriting and film script writing
• Scriptwriting for training videos
• Copywriting
• RFP and proposal writing
• Adult Education Theory and Learning
• Gathering informational, functional, and non-functional requirements
• QA software testing, debugging, coding, and reporting
• Project Management
• Help Desk
• Adobe Dreamweaver CS 5 Adobe Fireworks CS 5 Adobe Illustrator CS 5 Adobe Photoshop CS 5 Adobe InDesign CS 5
• HTML XHTML CSS
• MS Office 2010: MS SharePoint MS Access MS Excel MS Visi MS Outlook MS Project MS PowerPoint MS Paint
• SnagIt
• Camtasia

Undergraduate Research

The Effects of Internet Addiction on Interpersonal Communication

• Senior Thesis 2006
• Chair: Charlie Meyers, PhD

Thesis Recognition:

• Michigan Undergraduate Research Forum 2006
• University of Michigan Meeting of Minds Symposium 2006

Graduate Research

Research in Epic Theatre, Theatre in the Holocaust, Expressionism in performance in World War II, Existentialism in performance in World War II, Satire in performance in World War II

• Master's Prospectus 2009
• Chair: Lee Stille, PhD