SUMMARY:

• Senior Level Technical Writer with extensive experience documenting for products, services, internal business operations (BAU), Information Technology, and Project Management Support.
• Excellent written and oral communication skills have led to high levels of success in improving a company’s overall product and service usability.
• These experiences have enhanced my ability to think and work productively under pressure.
• I possess a hard working ethic in pursuit of excellence, superior organization and managerial skills, and team building talents - resulting in high goal attainment.
• Coordinated the translation of Technical Manuals from English to Russian for Confidential .
• Successfully created several quality software and electro-mechanical end-user manuals for Viasala Inc’s atmospheric sensing equipment. Significantly influenced the company’s overall document standards and methods of preparation.

SOFTWARE KNOWLEDGE AND PROFESSIONAL SKILLS:

• ArborText Epic Editor
• Microsoft Office (Word, Excel, Access, PowerPoint)
• SharePoint
• Visio
• Adobe Illustrator & Photoshop
• Corel Draw, Visio PhotoImpact .
• RoboHelp
• FrameMaker Plus
• Quark Express
• PageMaker
• Lotus Notes
• AutoCAD
• Interleaf Desktop Publishing software
• Working knowledge of markup languages (HTML, SGML, and XML) as will as DITA XML Data Modeling
• Project Management Support documentation
• Technical Writing and Editing
• Technical Manual Preparation (Hardware and Software)
• Business Analyst (Project Analyst, Project Coordinator)
• Standard Operating Processes and Procedures
• Information Mapping for ISO 9000
• Presentations for product/service information and training.
• Technical Illustrations (Isometric & 3D)
• Scripts for Training Materials

TECHNICAL WRITING EXPERIENCE:

Technical Writer

Confidential, Polaris, Ohio

Responsibilities:

• Also prepared a Confidential - iSeries Tape/File Restoreu Utility user’s guide.
• Pursuant to the SOP and User’s guides, a user’s guide template and SOP Template was created for future documentation.

Technical Writer

Confidential, Sunbury, Ohio

Responsibilities:

• In the Production Engineering Department Operation Standards to facilitate production associates are created.
• Research each documentation project to create preliminary outlines.
• Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for the Operations Standards.
• The document development process was supervised from initiation to final approvals.

Technical Writer

Confidential, Dayton, Ohio

Responsibilities:

• Procurement department, Standard Operating Processes are written to capture detailed steps needed to perform each tasks.
• Research each documentation project to create preliminary outlines.
• Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
• The document development process was supervised from planning to final approvals.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• Research each documentation project to create preliminary outlines.
• I conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
• The document review process was supervised from planning to final approvals.

Technical Writer/Business Analyst

Confidential, Dayton, OH

Responsibilities:

• Based on site evaluations, professional cleaning proposals were prepared for Confidential ’s prospective customers.
• Worked with business team leaders to capture content for standard operating processes (SOP).
• Converted content from SOPs into training course materials for cleaning associates.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• To capture every possible scenario that may occur during daily operations, “ Confidential ” sessions were conducted with department managers (Ordering Team, Shipping & Receiving, and Customer Service).
• For each internal customer, Standard Operating Processes (SOP)s were created that documented every interdepartmental operation and function.
• For ProfitLines’ customer service representatives (CSR), training materials were created and training was conducted.

Project Analyst

Confidential, Columbus, Ohio

Responsibilities:

• To capture every possible scenario that may occur during daily operations, sessions were conducted with department managers (Ordering Team, Shipping & Receiving, and Customer Service).
• For each internal customer, Standard Operating Processes (SOP)s were created that documented every interdepartmental operation and function.
• For ProfitLines’ customer service representatives (CSR), training materials were created and training was conducted.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• As Confidential moved forward with its initiative to update its current maintenance software application with a newer more adaptable application, complete document support was provided.
• Using a training application software, videos demos of various software applications were created.
• I assisted the SharePoint administrator to input project information and enter new documents.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• Using MSWord and Lotus Notes, processes were document to support Confidential ’s company-wide software replacement initiative.
• Created and updated installation procedures (called Technotes) for software applications used throughout the company using Lotus Notes 6 database utilities.
• Processed documents that were generated by the company-wide software replacement initiative (interoffice correspondence and forms) using Lotus Notes 6 database utilities and Microsoft Access.
• Create process diagrams and flow charts using Visio.

Lead Analyst

Confidential, Columbus, Ohio

Responsibilities:

• The project delivery process facilitated the installation and removal of midrange servers in the Enterprise Midrange department.
• I served as the Site Level Coordinator for the Enterprise Midrange department as part of Confidential ’s corporate-wide initiative to update hardware and software applications.