SKILLS and EXPERIENCE

• BA in English with minor concentration in Journalism and Film, 20 years experience in technical communication Ability to understand business needs as applied to content management and to document technical and process
• requirements
• Ability to develop, edit, and review business processes and recommendations associated with proposed solutions Ability to research and prepare federal grant applications
• Ability to interview subject matter experts to develop technical content author new documents and templates for all business areas, such as engineering, programming, manufacturing, marketing, etc
• Ability to document the Systems Development Life Cycle SDLC of a project with all phases of planning, analysis, design, and implementation
• Expertise in document control for release, archiving, tracking, revision control, and change handling for products and projects
• Expertise in coordinating review cycles and moderating technical review meetings Ability to build and test working systems
• Ability to work independently, or in a team environment, along with demonstrated dependability and high work initiative
• Expertise in presenting and organizing seminars, fund raising events, shows, lectures as well as PR and fund raising for clubs and non profits
• Expertise in HTML and mark up languages, automated workflows, web authoring platforms, content management systems, search engine optimization, algorithms, metadata
• Expertise in Adobe products: FrameMaker, Acrobat, PhotoShop, Illustrator Microsoft Office Open Office CorelDraw, PaintShop Pro, PaintShop Pro Photo, Paint, PhotoImpact, DITA, Epic, HTML, XML, FTP, Java, DreamWeaver, Flash, FrontPage, Homesite, WebWorks, RoboHelp, SnagIt, UML, Documentum, Lotus Notes, SQL, QuickSilver, ClearCase, CDM, PRIM, GASK, Alfresco, UNIX, LINUX Ubuntu , Windows

TECHNICAL HIGHLIGHTS

Manuals hardware, user, service, programmer reference, design, theory, troubleshooting, installation, configuration, system manager, Wiki pages, error message, database query and reporting APIs, web pages, instructions, operating and manufacturing procedures, test cases, online help, Internet solutions, training materials for student instructor, lecture labs, tutorials, release notes, upgrade kits, functional and design specifications, video scripts, product descriptions, product reviews, marketing literature, advertising brochures, templates, guidelines, RFPs, press releases, scenarios, articles, photography, graphics

PROFESSIONAL EXPERIENCE

Freelance Writer 1

confidential

Publications Professional

• Maintain consistency and cohesion across project documentation
• Ability to edit copy or communications for accuracy and clarity of final copy
• Contribute to the creation, maintenance, and evolution of Documentation Management processes, procedures, templates, and other infrastructure
• Format, edit, and package documentation for the Replacement MMIS project Serve as acting function Manager, during regular manager's absences
• Knowledge of project methodologies and standard processes Successful and consistent project deliveries
• Project: NC Replacement Medicaid Management Information System in support of health care administration for multiple DHHS agencies
• Audience: State of NC and CSC performing as the State's Fiscal Agent for this project Tools: Acrobat, Excel, Word, SnagIt

confidential

Sr. Technical Writer

• Supported documentation for EPA Disaster Recovery SOPs
• Create and edit online user guide for NEPORT National Estuary Program Online Reporting Tool Create WIKI pages for internal Wiki and Blog users
• Document system development lifecycle methodologies Test and QA web pages for full site revision
• End Product: SOPs, Wiki
• Audience: customers, field service
• Tools: Acrobat, Excel, Word, Visio, Wiki, HTML, Chicago Manual of Style, SnagIt

confidential

Administrative Assistant

• Administrative support for Gang Reduction Strategy Steering Committee and Assistant City Manager Plan meetings, PowerPoint presentations, minutes
• Wiki pages
• Assistant grant writer and researcher
• Interact with police and sheriff's departments, Durham Public Schools, courts, juvenile justice, city and county offices

confidential

Editor

• Maintain, edit, update existing documents and templates
• Edit and convert technical documents and electrical drawings to a more current version of QuickSilver

confidential

Sr. Technical Writer

• Interview engineers and subject matter experts to develop technical content
• Create new documents and templates for user manuals, installation guides, technical training materials, data sheets
• Photography and graphics
• Archive files using the Alfresco document management system Set up document reviews
• Assist in usability issues for touch screen UI development
• Work with QA using test cases to test software and write documentation
• Project: intelligent, energy monitoring and managing hardware and software for building automation, utility demand response optimization, security, VOIP, communications, and Internet based services
• End Product: user manual, hardware installation guide, installation training materials, data sheets Audience: customers, field service installers
• Tools: FrameMaker, Acrobat, Open Office, PaintShop Pro Photo X2, Paint, SnagIt, Wiki, Alfresco

confidential

Sr. Technical Writer / Configuration Management Assistant

• Interview programmers, engineers, developers, and other subject matter experts to develop technical content
• Maintain, edit, update existing documents and templates Employ ESL skills in interviewing subject matter experts
• Create new documents and templates for technical content
• Develop, convert, and modify UML graphics state, activity, sequence, component for documents and Wiki pages
• Support document configuration manager
• Provide release, archiving, tracking, revision control, and change handling for products and projects Project: GSM L1 software and core interfaces for mobile telephone platform
• End Product: design specifications, module descriptions, module interface descriptions, test specifications, functional descriptions
• Audience: programmers
• Tools: Acrobat, Excel, Word, Visio, Wiki, CDM, PRIM, PiWin, GASK, Chicago Manual of Style

confidential

Sr. Technical Writer

• Adhere to FDA standards
• Write, edit, and update SOPs
• Write test cases and assist QA in sotware testing
• Edit, maintain, and update existing technical documentation Edit web pages for designers
• Project: single sign on
• End Product: SOPs, test cases
• Audience: customers, field service
• Tools: Acrobat, Excel, Word, SnagIt, Wiki, Visio, GSK Style Manual

confidential

Sr. Technical Writer

• Interview engineers and field service to develop technical content Edit, maintain, and update existing documents
• Adhere to FDA and UL standards
• Work with QA testing and field service to develop accurate documentation Incorporate use case logic into manuals
• Update training modules into lecture lab format
• Test documentation using new product installation Modify and develop graphics
• Digital photography
• Co ordinate review cycles and moderate technical review meetings
• Project: nurse communication module interfacing with an admission/discharge system using an HL7 gateway product, wireless communication, bed surface and therapy alerts, staff and patient interfaces.
• End Product: hardware installation guide, design and theory manual, service manual, product data sheets, training materials, SOPs
• Audience: customers, field service, hospital personnel
• Tools: FrameMaker, Acrobat, Excel, Word, CorelDraw, PhotoShop, SnagIt, Lotus Notes, ClearCase, Wiki, Associated Press Stylebook, Info Mapping

confidential

Sr. Technical Writer

• Review current online documentation for readability, usability, and ease of navigation Edit and maintain existing documents
• Prepare marketing presentations Develop task specific online help
• Edit and rewrite online material for audience ease of use and navigation Provide recommendation for revision of online materials
• Project: online judge selection, event application, and registration material for largest and oldest dog registration body in the US.
• End Product: internal documents, customer website, procedures
• Audience: judges, exhibitors, general public
• Tools: MSWord, PowerPoint, Acrobat, Excel, DreamWeaver, XML, ColdFusion, Associated Press Stylebook

confidential

Sr. Technical Writer

• Develop technical content with engineering interviews and team meetings Build and test a working system
• Identify user goals and tasks
• Edit, maintain, and update existing documents Test documentation to ensure user's needs
• Work with QA, Usability, and graphics to improve documentation Co ordinate review cycles and moderate technical review meetings Prepare documents for publisher
• Maintain localization standards within documents
• Project: management tool for network servers, blade servers, RAID servers.
• End Product: hardware installation guide, software user guide, option publications, problem solving and determination guides
• Audience: engineering, field service, customer
• Tools: FrameMaker, Epic, DITA, Acrobat, Excel, Word, Lotus Notes Database, IBM Style Guide

confidential

Sr. Technical Writer

• Develop technical content
• Work with engineering team in India via video conferencing
• Develop style guide for internal trouble shooting guide on intranet Edit, maintain, and update existing documents
• Build and test a working system
• Test documentation to ensure user's needs
• Work with QA testing and field service to develop accurate documentation Create graphics
• Co ordinate review cycles and moderate technical review meetings
• Project: NAS network attached storage product based on a Windows Storage Server operating system. End Product: online troubleshooting guide, release notes, style guide, user guide
• Audience: field service, customer
• Tools: FrameMaker, Acrobat, DreamWeaver, HTML, XML, CSS, Java, PhotoShop, PaintShop Pro, Homesite

confidential

Procedures Coordinator

• Edit, maintain, and update existing operating procedures and documents Create new procedures
• Convert procedures into Documentum storage and management system
• Interview and work with manufacturing and scientists to obtain procedures Edit for FDA compliance
• Update and maintain database with procedures
• Write and edit documents using structured writing format Create flowcharts and logical flow diagrams
• Project: pharmaceutical manufacturer maintaining procedural documentation End Product: SOPs, procedures for FDA regulatory compliance
• Audience: manufacturing, engineering, plant maintenance, laboratories, FDA
• Tools: Word, Documentum, Visio, Acrobat, PowerPoint, Excel, Lotus Notes Database, Eli Lily Style Guide

confidential

IN Mortgage Loan Officer

Originate and service conforming and non conforming 1st and 2nd mortgages top salesperson for September and October 2003.

confidential

Editor

• Topical guide and columnist for New Hampshire and Indianapolis Project: online information website
• End Product: articles, forum leader, polls, photography, interviews Audience: John Q. Public
• Tools: HTML, XML, PhotoShop, Illustrator, FTP, Word, XML, Associated Press Stylebook

confidential

Sr. Technical Writing Lead

• Documentation, localization, and online help system, technical support website assist QA in testing of software to develop accurate documentation and meaningful use cases and examples
• Project: email management and storage application
• End product: hardcopy, online help, web pages, user guides, quick reference guides, QA testing, user training Audience: end users/system managers
• Tools: FrameMaker, RoboHelp, Photoshop, Quadralay, Acrobat, HTML, XML, Word, Chicago Manual of Style, Info Mapping

confidential

Sr. Technical Writer

• Online help system to map out trunk lines used by other internal software applications Project: communication technology
• End product: hardcopy, online help Audience: developers
• Tools: RoboHelp, WinHelp, FTP, HTML, Chicago Manual of Style

confidential

Sr. Technical Writer

• Programmer's reference guide of database calls and APIs for B2B e commerce automation software online task oriented help create and write software training materials, quick reference guide
• Project: B2B e commerce negotiation End product: hardcopy, online help Audience: software developers, end users
• Tools: FrameMaker, Adobe Acrobat, Illustrator, HTML, Associated Press Stylebook

confidential

Sr. Technical Writer

• Reference guide, user guide and online help software training material
• Project: network software creating policy based SLAs and monitoring real time compliance across multiple networks End product: hardcopy, online help, reference guide, user guide, train the trainer materials
• Audience: service providers
• Tools: FrameMaker, RoboHelp, Quadralay, Acrobat, Word, PowerPoint, HTML

confidential

Web Designer Editor

• Edit materials written by doctors, lead editorial review teams, articles, web coding. photography, test links, maintain web style guide
• Project: veterinary diagnosis and consumer information website End Product: 2,000 page website
• Audience: veterinarians, veterinary students, veterinary technicians, consumers
• Tools: HTML, XML, Java, PhotoShop, FTP, Excel, Illustrator, Associated Press Stylebook

confidential

Sr. Technical Writer

• Americanized manuals and quick reference guides from British English revised documentation to update technology, training and sales materials
• Project: French communications company bringing British wireless PBX environments to US
• End product: hard copy, training scenarios, quick reference guides, templates, sales materials, user guides Audience: end users
• Tools: Word, FrameMaker, Excel, Quark, PhotoShop, Chicago Manual of Style. Info Mapping

confidential

Sr. Technical Writer

• Online help, field and task trained in Germany worked with developers user's quick reference guide Project: newly developed HR module within the SAP software system
• End product: hardcopy, online help, quick reference guides, scenarios Audience: end users
• Tools: Word, WinHelp, SAP Style Guide

confidential

Course Developer

• Training course designed for technicians and data center managers on hardware installation and maintenance Project: voice activated telemarketing system
• End Product: hardcopy, instructor guide, student manuals, visual teaching aids, lab exercises Audience: field installers, data center managers
• Tools: FrameMaker, Adobe Acrobat, Word, PowerPoint, Excel, PageMaker, Quark, Chicago Manual of Style

confidential

Sr. Technical Writer

• Determined documentation needs for a start up, created company style guide, user guide, system administrator's guide context sensitive and task oriented help OEM online documentation Dell Gateway online help for API error messages training materials sales and marketing materials tested software with QA
• Project: SCSI storage using array technology
• End Product: hardcopy, online help, online documentation, system administrator guide, user guide, HTML, training materials, marketing materials
• Audience: end users, system administrators, third party vendors
• Tools: FrameMaker, RoboHelp, Word, Quadralay, HTML, PhotoShop, Excel, PowerPoint, Chicago Manual of Style, Info Mapping

confidential

Sr. Technical Writer

• Hardware and user documentation, illustrations, photography to meet ISO standards create operational procedures for ISO 9000 compliance.
• Project: manufacturer of chip sorter
• End Product: hardcopy, user guide, installation guide, SOPs Audience: machine operators, sales, system administrators
• Tools: FrameMaker PC MAC , PageMaker, Quark, Photoshop, Chicago Manual of Style

confidential

Web Design, Content Developer, Writer

• End Product: website
• Audience: sales, system administrators, marketing
• Tools: Word, HTML, PowerPoint, Excel, Associated Press Stylebook

confidential

Technical Writer

• User documentation and graphics for DOD project
• Project: technology for fighter pilots to detect and counter hostile missile threats
• End Product: user guide
• Audience: pilots
• Tools: Word, HiJack, CorelDraw

confidential

Web Writer and Sr. Technical Writer

• Multiple contracts documenting hardware, firmware, and middleware for various DEC projects that included user manuals, programmer reference guides, templates, forms, online information management
• Project: computer manufacturer
• End Product: course development, training, software manuals, programmer materials, web templates Audience: management, software developers, instructors, students, end users
• Tools: Word, HTML, SDML DEC's proprietary version of SGML , FrameMaker, DEC Style Guide

confidential

Sr. Technical Writer and Course Developer

• End Product: hardware installation guides, user guides, error messages, hardware APIs Audience: system administrator and installers
• Tools: FrameMaker, Quark, PhotoShop MAC

confidential

Sr. Technical Writer

• Project: Intranet for HR usage, standardizing tools and methods of reviews, payroll, bonuses, etc. End Product: Intranet, Sun website, Windows API standardization project
• Audience: management, programmers, employees Tools: FrameMaker on UNIX and HTML, Sun Style Guide

Exxon, Union Carbide, MacMillan Bloedel, Harvard Community Health Plan Programmer, Systems Analyst, Project Leader, Database Administrator

Related Skills and Volunteer Efforts

Write for several online sites moderate several professional and hobby mailing lists write articles for magazines, newspapers online publications design and maintain websites for individuals and clubs present and organize seminars and special events chair shows and events PR and fund raising for clubs and events.

Other Work Experience

Before going into the computer industry, I worked in insurance, finance, office administration, and retail. I currently do merchandising, auditing, and mystery shopping to stay current in retail and customer service.