Sr. Technical Writer, Resume, Overland Park, KS - Hire IT People

SUMMARY

Extensive technical writing experience in telecommunications, health care and financial services.
Ten years+ experience using a modified SDLC methodology for documentation projects within larger umbrella projects, gathering information from interviews, emails, existing documents and other sources and revamping that information into clear, readable formats for publication.
Ten years+ experience creating procedure documents, process flows and user guides. Ten years+ experience of coordination for client discussion, review and approval of process and procedure documents.
Three years of SharePoint experience, including version control, admin responsibilities and creating internal sites for department use.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Sr. Technical Writer,

Confidential, Overland Park, KS

Responsibilities:

Customer service trouble ticket proprietary internal documentation
Authored, managed and published procedural and process documents via SharePoint, including procedures, job aids, checklists, user guides, and process flows
Created marketing data summary reports from master spreadsheets

Business Use Case Process Specialist,

Confidential, Overland Park, KS

Responsibilities:

Retirement Services proprietary internal documentation
Authored, managed and published use case process documents in one internal template via SharePoint, including procedures, work instructions and process flows (TIBCO Business Suite)
Created and maintained RACI documents using Six Sigma methodologies to identify and track interdepartmental roles & responsibilities

Business Process Writer,

Overland Park, KS

Responsibilities:

Mail - order pharmacy proprietary internal documentation
Authored, managed and published procedural and process documents via SharePoint, including procedures, work instructions, job aids, user guides and process flows
Created user documentation for an internal proprietary Oracle-based web application
Developed new procedure and process templates

Process Re-Engineering Specialist II,

Lead T echnical Writer,

Confidential, Overland Park, KS

Responsibilities:

Technology Services proprietary internal documentation
Authored, managed and published Methods & Procedures, job aids, process flows and Service Level Agreements
Facilitated and produced executive-level Task on Arrow documents, with input from subject matter experts through directors/vice presidents
Managed 500+ documentation projects from discovery phase through publication
Developed and maintained web-based user guides for internal proprietary software systems
Presented processes / documentation at internal seminars

Technical Writer,

Confidential, Overland Park, KS

Responsibilities:

IT and Technology Services proprietary internal applications and systems
Authored, managed and published user and design documents, online help and materials for database & web projects
Authored and published high-level documentation for internal software systems
Produced process and job flowcharts for internal applications
Developed and edited online help files for internal competitive intelligence and market research web sites
Created new documentation templates as part of documentation re-design
Member of team authoring and managing test plans and test cases

Documentation Specialist,

Confidential, Kansas City, MO

Responsibilities:

Sales Division proprietary financial and marketing software documentation
Authored and published users manuals, help desk manuals, manuals and technical manuals of Oracle Express desktop applications for users, help desk, and software developers
Developed and maintained online application WinHelp files
Created business use cases as a team member regarding Internet communication security issues