• Technical writer/courseware developer/SharePoint administrator
• Documentation and training video development for software, hardware, and IT service desk
• Significant experience automating publishing tool environments and Microsoft Office applications

Process Analyst/Tech Writer/SharePoint Administrator /Courseware Developer

Confidential

• Analyze processes and author standard implementation guidelines, instructions, and templates used in the delivery of services to clients and in-house staff.
• Design, develop, and administer SharePoint sites for internal audiences.
• Write end user and training guides to supplement live and recorded training.
• Plan, design, script, and produce computer-based training modules for customer end users and in-house staff.
• Interface with application developers, implementation consultants, and configuration specialists.

Technical Writer/Editor

Confidential

• Wrote and edited storage system configuration documentation and business proposals as the lone writer in the regional sales and service office.
• Wrote and edited data storage documentation for the General Motors customer.
• Developed automated document templates for conformance to corporate and customer format standards.
• Developed and facilitated a technical document review and delivery process and workflow.
• Administered a Documentum eRoom document repository.

Document Management Administrator/Technical Writer

Confidential

• Administered an Open Text Livelink ECM-Knowledge Management system and the migration of documents from a homegrown document management system.
• Wrote and edited process documents for configuration and incident management, IT call center, and help desk audiences.
• Developed automated Microsoft Office document templates for adherence to corporate standards and Information Technology Infrastructure Library ITIL policies.
• Automated document data exchange between MS-Office documents and external applications through VBA programming code.

Information Specialist

Confidential

• Developed and supported electronic publishing, office automation, and requirements management solutions with a variety of software tools for external customers including the General Motors Powertrain Electronic Controls group. Developed user documentation according to GM processes and standards.
• Managed, designed, developed, and documented project management document automation applications for projects governed by the EDS Standard Software Process. The applications saved project managers several hours of time compared to manually creating documents.
• Performed software and documentation development following Software Engineering Institute SEI Capability Maturity Model Integration CMMI Level 3 guidelines. Developed requirements and test case documentation.
• Developed and supported Microsoft Office document assembly/automation applications for various clients using VBA code. The applications resulted in significant effort reduction for end users.

Senior Information Analyst

Confidential

• Planned, designed, developed, and edited software and hardware user guides, repair manuals, parts catalogs, proposals, and presentations for a variety of audiences, including prospective customers, users, programmers, and service technicians in hardcopy and online help format.
• Participated in printer user interface usability studies and documented control panel functions.
• Interviewed and worked with product development SMEs, quality assurance, marketing, and customer support staff during document development.
• Held the role of documentation team leader on multi-writer projects planned document outlines, schedules, and deliverables.
• Trained writing staff on document authoring applications developed training and reference material.
• Facilitated various electronic authoring tool evaluation and testing projects.
• Automated the technical writing environment and developed document templates to comply with corporate format and style standards and reduce development time. Awarded an achievement award for this effort.
• Awarded the Chairman's Achievement Award for Excellence for a documentation project which contributed toward winning a major contract.
• Developed internal databases and supported the publications group authoring tools, personal computers, printers, and local area network.

Adult Education Instructor

Confidential

• Developed and delivered adult education courses at Dearborn Public Schools as a part-time contractor.
• The topics presented included personal computer basics, Microsoft Windows, Microsoft Word, PowerPoint, and MS DOS.

Technical Writer

Confidential

• Wrote and edited technical service manuals, training guides, service information bulletins, and product recall notices.
• Translated schematic diagrams as needed during document development.
• Facilitated the introduction and orientation of the bulletin tracking system for the General Motors Bus group.

Adobe Acrobat Pro, Adobe Dreamweaver, Adobe FrameMaker, HTML, MadCap Flare, Microsoft Office Access, Excel, Outlook, PowerPoint, Publisher, Visio, and Word , Microsoft Office macros, Microsoft SharePoint, Microsoft Visual SourceSafe, Microsoft Windows, OpenText Livelink, RoboHelp, TechSmith Camtasia Studio and SnagIt, Visual Basic, and Visual Basic for Applications