Summary

A consultant with professional experience in Organization Effectiveness, Performance, and System Integration Re engineering leveraging change management strategies in Organization Design, Performance Analytics, and Learning Development

EXPERIENCE

Sr. Organization Change Management Consultant Change Mgmt./ BPR/ Integration

Confidential

• Demonstrated ability to comprehend complex OBIEE interoperability of Portfolio Risk Management Tool PRMT that integrates Cash Management, Budget and Forecasting, Capital Funds, and Data Warehouse Scrutinized MicroStrategy GUI dashboard and Oracle Hyperion Management reporting capabilities across lines of business to facilitate system adoption and increase user productivity
• Leveraged ADKAR to contribute to OCM strategy plan: Facilitated stakeholder analysis to define scope Contributor to communication plan establishing key messages and branding strategy Developed training strategy for Asset Management adoption Developed WBS with stakeholders to prioritize activities and maintained RACI chart to establish accountability and team building
• Served as OCM Training Lead targeting system OBIEE capabilities to users' role, expected performance, and system functionality
• Presented risk factors to stakeholders that may derail change and impact quality deliverables

Sr. Technical Trainer BPR/Change Mgmt./Integration

Confidential

• Integrated Social Services practices with Application Lifecycle Management ALM of ERP Healthcare system for State of Maryland Deciphered system components CURAM, CONNECTURE, EP FINANCIALS, TIVOLI, and EXACT with business process reengineering BPR maps for continuous process improvement CPI initiatives
• Job shadowed SMEs gathering requirements supportive of value stream improvements, system functionality, and workforce development strategies during Go Live crisis
• Lead Designer and Instructor ILT of Case Management training Applied technical writing skills during user acceptance testing UAT and development of training materials i.e. User Guide, Job Aid Delivered ILT to diverse audiences: Train-the-Trainer, System Testers, and Call Center personnel
• Troubleshoot system functionality using SQL queries and case scenarios for quality assurance Created evaluation documents to ascertain quality system implementation, instructions, and training delivery

Development/Perform Analytics/Change Mgmt.

Confidential

• Initiated SIPOC analysis and Fishbone diagram to reveal imperfections in organization design, performance management, and talent acquisition and development Effectively interface with a wide variety of internal and external stakeholders to indoctrinate High Performance Organization HPO business initiative
• Partnered with senior leaders to identify success factors designed to resolve stagnation, performance constraints, and succession planning efforts to safeguard HPO cultivation
• Created deliverables targeting enterprise decision management arenas: Quality Coached branch managers to promote performance analytics to maximize customer satisfaction Communication Promoted a reward and recognition program based on talent acquisition and succession planning goals Performance Instituted MAXIMO AND TRIRIGA to gather reliability analytics for both planned and unplanned work management activities and performance actuals Continuous Improvement Value stream workflows to reduce down-time inefficiencies and compliance with safety environmental regulations Workforce Apply People CMMI to roadmap career pathways, training, and competency requirements to comply with building regulations and mandates
• Constructed an employee database to monitor and track capability building and talent acquisition based on individual development plans IDPs , Industry Asset Management capabilities, and HPO goals

Associate Instruction Design

Confidential

Lead Designer on standardization of Asset Management conversion utilizing TRIRIGA Leverage COTS and functional specification documentations to create training materials Participated in cross-function collaborations continuous improvement with function experts and SMEs

Sr. Instruction Designer Change Management/Instruction Design

Confidential

Lead designer for ICE FLETA curriculum using ADDIE and real-world scenarios to transform performance expectations and training methodology Created a stakeholder analysis tool to evaluated SMEs contribution to change initiative Developed new performance-based curriculum to evoke open skill application in real-world scenario Demonstrate technical writing ability to style and grammar

Sr. Consultant

Confidential

• Identified PMO sponsors and requirements for SDLC of large-scale ERP Oracle 11g DCAS system implementation for Defense Financial and Accountability Service Community of Practice GFEBS, NAVY ERP and NAVAIR, SPAWAR, and DFAS to improve financial stewardship
• Conducted system analysis of DCAS capabilities within new processes SOP to support business enterprise content management ECM functional solutions Facilitated analysis with stakeholders to assess need and requirements Aligned business and training strategy to build capabilities and assess performance gaps of various audiences: Testers, Change Champions, Functional SMEs, and End-Users
• Demonstrated technical writing abilities to style and grammar standards updating change control documentations, UAT, and training materials Delivered ILT to facilitate technology adoption
• Monitored deployment schedule of enhancements to track capabilities, business impact on users' role, and DFAS interoperability performance standards
• Direct oversight of SDLC of Microsoft Server ERP system of Federal Tuition Assistance Program Partnered with executives and managers to establish business strategies, capability development, and performance requirements
• Steered a feasibility study which utilized SWOT analysis to gauge cultural and change readiness for program Collaborated with technical team involving SQL queries and ASP.Net design framework Facilitated and prioritized change request mitigating conflicting interest during joint application development JAD sessions with Stakeholders and SMEs Documented operation-level agreement OLA activities supporting scope, quality, and service-level agreement SLA performance guidelines
• Created training strategy to ensure automation adoption Developed and coached internal training team to generate awareness and curb resistance to change Utilized Bloom's Taxonomy methodology embedding system functionality solutions, skill enhancement exercises, and competency development within all classroom training materials Demonstrated technical writing ability for User Acceptance Testing UAT
• Tracked performance analytics from State Education Offices to measure budget utilization lifecycle and automation adoption Monitored KPIs to generate monthly performance scorecards for Planning, Programming, Budget and Execution PPBE process and to address accountability and transparency concerns

Confidential

• Conducted interviews to define career interest Utilized SMART transcripts to identify transferrable skills with personal interest outlining career progression pathways for Navy personnel in transition
• Collaborated with civilian education vendors for appropriate degrees, certifications, and apprenticeship programs to facilitate career ambition