Technical Writer and Communication Specialist Resume Plano, TX - Hire IT People

SUMMARY

Highly creative and multi - talented professional with solid training and education in technical writing, content strategy, and SEO.
Skilled in translating subject matter into tangible, benefit focused technical and client facing user content.
Possess a valuable combination of project management, content creation, and editing skills.
Excel within deadline-driven environments.
Exceptional verbal and written communication skills with the ability to collaborate across organizational functions and levels.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Plano, TX

Technical Writer and Communication Specialist

Responsibilities:

Develop internal Confidential field communications and field enablement campaigns targeted for a technical sales audience.
Responsible for creating technical documentation of services.
Research and write about IT and software services.
Translate complex subject matter into simple and elegant communications and manuals.
Conduct interviews with stakeholders and subject matter experts to document processes.
Create email announcements about IT services and solutions for the sales team.
Document sales processes within Salesforce.
Prepare copy and visuals. Organize email distribution lists.
Design web page templates in content management systems.
Publish online content and reinforce messaging through internal social media channels.
Track and manage project completion using Agile methodology.

Confidential - Irving, TX

Digital Content Strategist and Copywriter

Responsibilities:

Led development and execution of content strategy, content development, and search engine optimization.
Drove web content personalization strategy, implementation, and ongoing website optimization.
Created website navigational maps to improve user flow. Created, updated, and maintained internal style guide and website content.
Collaborated with technical writers to create high-quality content around relevant keywords. Translated analytical results into actionable optimizations.
Worked with marketing to integrate brand strategy into a dynamic personalized experience.
Collaborated with the website development team, highlighted process inefficiencies and made technical recommendations for improvements to the website architecture and design.
Managed projects and campaigns within JIRA. Maintained a strong understanding of available technologies and technology solutions to improve efficiency and the customer journey.