Technical Writer Resume Profile

Summary

Searching for a full-time or long-term contract opportunity as a lead or mid-level technical writer or marketing writer. I have a unique blend of experience that incorporates 20 years of experience in professional writing, marketing, and public relations/public information. I have produced technical writing how-to and procedure manuals , brochures, newsletters, ad copy, speeches, news releases, white papers, and website content. I am also experienced in photography /photo editing, proofreading, editing, and layout.

EXPERIENCE

Lead Technical Writer

Consumer Information Center

Confidential

Created and produced first-level procedures standard operating procedures, policies, and job aids for the newly-opened BlueCross BlueShield Customer Information Center-Nashville CIC-N retail store and the BlueCross BlueShield of Tennessee Customer Information Center-Mobile Unit CIC-MU . over 25 documents
Researched and ensured that all authored information adhered to applicable regulatory requirements and/or specific procedures stipulated by BlueCross BlueShield of Tennessee corporate guidelines, the Centers for Medicare and Medicaid Services' CMS Medicare Marketing Guidelines, and other appropriate corporate, state, and federal principles, protocols, and regulations.
When applicable, interviewed and collaborated with BlueCross BlueShield of Tennessee management and subject matter experts in order to create and deliver high-quality, audit-ready, and immediately functional documents for use by CIC-N and CIC-MU management and staff.
Uploaded and published all approved documents onto Keylight system.
Coordinated, generated, and implemented template to be used for future CIC-N and CIC-MU standard operating procedure, policy, and job aid creation.

Lead Technical Writer United States Marine Corps Mine Resistant Ambush Protected Vehicles MRAP

Confidential

Collaborated with all Mine Resistant Ambush Protected MRAP Vehicles Government and Contractor Platform Team Leads and Equipment Specialists to author and edit all Modification Instruction and Technical Instruction documents, to include National Stock Number NSN and Part Number PN verification, providing photos or photo editing, and transferring all applicable procedural information from various sources, including but not limited to, Technical Bulletins TB , Installation, Operation, and Maintenance Manuals IOM , Engineer Change Proposals ECPs , and Original Equipment Manufacturer OEM data, in accordance with military specifications and guidelines. Worked alongside all MRAP Platform Team Leads and Equipment Specialists to author stocklist documents, to include NSN and PN verification, photo editing, and assurance that all items were listed in the proper format.
Reviewed technical communication and correspondence for grammatical strength, typographical errors, etc., to ensure top-level quality of all MRAP statements of work SOWs and other MRAP documents.

Marketing Consultant/Director of Marketing

Confidential

Developed and implemented Innovative Senior Solutions' marketing plans, including short-term and long-range product positioning, which included seven South Georgia counties. Fostered and nurtured strong relationships with individuals in the medical and social work fields, as well as local media and key community leaders, to cultivate client census and guarantee customer retention. Authored news releases designed and wrote monthly newsletter designed and wrote company brochure developed print and video advertising campaign planned direct mail campaigns, etc. Maintained company web content.

Director of Public Information / Division Technical Writer

Confidential

Served as Division technical writer. Worked in partnership with federal, state, and local subject matter experts and universities nationwide to author South Carolina Pesticide Applicator Licensing Manuals and exams. Designed and authored technical information bulletins, brochures, white papers, news releases, trade magazine articles, PowerPoint presentations. Authored and maintained all web content. Developed, supervised, and executed all of the Clemson University Division of Regulatory Services' public information efforts. Directed communication of regulatory issues between Regulatory Services and various colleges and departments within Clemson University, state and federal agencies, trade associations, higher education institutions nationwide, and the general public. Served as point of contact for all Division events statewide, local, and national . Responsible for event planning, including activities for event visitors and spouses, families, and guests of visitors.

Public Information Officer

Confidential

Served as public relations contact for University Development Office. Authored and edited news releases, alumni magazine, brochures, print advertising. Facilitated in the planning and execution of gala events and hosted campus visitors.

SOFTWARE

Microsoft Office including PowerPoint, Outlook, and Publisher
Adobe Acrobat Professional
InDesign
Photoshop
Keylight

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