SUMMARY:

15 years of professional experience, and a wide array of technical skills enable me to develop top quality communications for the following Fortune 500 companies

POPULAR SKILLS:

• Visio
• Leading business process flow sessions
• Documenting business process flows
• Microsoft Word
• Microsoft Excel
• SharePoint
• Knowledge of insurance systems
• Working in a collaborative team environment
• Ability to quickly adapt to changes or technologies

COMPLETE SKILL LIST:

• Microsoft Windows Vista 32 - bit /Vista 64-bit /XP/NT/2000/WIN-7/WIN-8 /IBM-DOS /MS-DOS /CP-M Linux Fedora 11
• HP/Dell/Compaq/IBM desktops/Desktop PCs

• Adobe Acrobat
• Adobe Distiller
• Adobe PageMaker
• Adobe FrameMaker
• Granite
• IPPlan
• Lotus Notes
• Lotus Domino
• Microsoft (MS) Word
• Access, Excel
• MS PowerPoint
• MS FrontPage
• MS InfoPath
• MS NetMeeting
• MS Office
• MS Outlook
• MS Visio
• PaintShop PRO
• WordPerfect
• SnagIt
• WinZip

• DokuWiki
• Wiki software
• RSS
• Social Technology
• SharePoint
• E-Room iTrace
• Documentum
• NovaManage
• ProductView
• LiveLink
• Network Management
• Remedy Action Request Software
• ClearCase
• ClearQuest

• English
• Koine Greek
• HTML coding
• SGML coding
• XML coding
• ArborText SGML
• FrameMaker XML
• Epic XML Editor
• PHP coding
• RoboHELP
• RoboHTML
• Information Mapping
• Structured Writing
• Information Architecture
• Nine Levels of Edit

• Adult education Annual reports
• Bus. continuity plans
• Business journals
• Business plans
• Business processes
• Change/work tickets
• Circuit boards
• CMMI processes
• Computer networks
• Curriculum
• Diagrams
• Disaster recovery plans and manuals
• Electromechanical devices
• End-user manuals
• Fiber installations
• Flowcharts
• ISO processes
• Life sciences
• Mechanical devices
• Medical devices
• Neuroscience
• Ohio State Government
• Optical networks
• Pharma ad copy
• Pharma procedures
• Proposals
• RFPs
• Routers
• SDLC processes
• Software (end-user/programmer)
• Software consumables
• SOPs
• Structured content
• Switches (Cisco, Big Iron, Foundry, etc.)
• Telecommunications
• Training

• ISO-9001, ISO-9003,
• 21 CFR 11, U.S. FDA,
• European Union (EU),
• World Health Org. (WHO),
• Japanese Regulatory (JPN),
• Six Sigma,

EXPERIENCE:

Sr. Technical Writer

Confidential

Responsibilities:

• Asset Management
• Change Management
• Configuration Management
• Deployment Management
• Education Services
• Event Management
• Incident Management
• Knowledge Management
• Problem Management
• Request Management
• Service Level Management
• Service Measurement and Metrics

Knowledge Manager - Sr. Technical Writer

Confidential

Responsibilities:

• Responsible for information and knowledge management, inclusive of IT development teams, product management, claims, and training to support and enable strategic resource and software development.
• Creation of a knowledge management system and architecture that is intuitive and attractive to employees.
• Collect, organize, classify, and present knowledge documentation for the IT department, Claims department, and Sales and Service.
• Plan knowledge strategies in accord with an ever-growing database of knowledge to meet the needs of employees throughout the enterprise.
• Manage the knowledge lifecycle and encourage knowledge sharing throughout the enterprise.
• Migrate information from other internal sources (i.e., SharePoint, storage drives, etc.) to the knowledge base system.
• Monitor and maintain the knowledge base system.
• Provide migration progress and content usage reports.

Knowledge Manager, Technical Writer, InfoPath Developer

Confidential

Responsibilities:

• Develop network engineering Change Request Forms (CRF) and associated technical specifications using the Microsoft InfoPath 2007 software package.
• Develop step-by-step instructions for Optical Engineers and Network Administrators, which includes installation and/or maintenance instructions for use by on-site technicians when installing or maintaining high-volume (extreme bandwidth) telecommunications equipment, including Cisco routers, Cisco switches, multiplexers, fiber optical networks, activating dark fiber, video, audio, VOIP, and high speed data communications for most of Ohio.
• Maintain control and visibility of documents and change processes to ensure quality compliance.
• Work with Project Managers to ensure deliverables are submitted to customers within corporate guidelines and RFP timelines.
• Create network engineering Change Requests using the Remedy Change Request software package to track equipment changes, replacement, or repair of the network infrastructure and to archive network activity.
• Create and revise network diagrams using the MS Visio software package.
• Review Granite information (DLRs)
• Create step-by-step back-haul instructions for Verizon and T-Mobile cell towers, and other telecommunication providers. These cell towers provide wireless cell phone coverage for specific geographic areas.
• Retire and archive completed change tickets and associated documents, and perform other documentation life-cycle tasks as per Confidential 's documentation life-cycle policy.
• On my own time, I developed an Automated Change Request Form using Microsoft InfoPath for the Columbus Ohio Division. This automated form has substantially increased informational accuracy of all Change Requests and increased productivity of the Network Operations Communication Team by approximately 500%. As a result, the time required to process a single change request has been reduced from 2-3 hours to only 20-30 minutes - a substantial savings of time and resources, saving over $3 Million in Ohio alone.
• Usage of my MS InfoPath Change Request Form has expanded into all 50 states.

Senior Procedure Writer, Knowledge Specialist

Confidential

Responsibilities:

• Created Microsoft Word templates based on structured writing concepts that were used by curriculum writers for end-user manuals.
• Edited HIPAA requirements documents, SOPs, business procedures, RFPs. and training materials for both internal and external end-users using MS Word and ensure quality compliance using MS SharePoint, ClearCase, and ClearQuest document management tools.
• Create and manage all templates for the technical writing department.
• Software tools used daily include: ClearCase, ClearQuest, Documentum, Microsoft Sharepoint, Microsoft Word, Outlook, Visio, Snagit, Winzip, and others.

Senior Medical Marketing Writer

Confidential

Responsibilities:

• Research pharma-products, study clinical reports of efficacy, safety, and protocols, and then work with marketing teams to conceptualize and develop marketing copy in support of advertising and communication initiatives.
• Educate marketing teams on the active processes of pharmacological agents and instruct them as to the limiting claims and statements concerning the effectiveness of various medications.
• Research, develop, and edit medical content, including presentations, manuscripts, and learning objectives.
• Interface and communicate with engineers, designers, and creative marketing professionals during all phases of the development lifecycle.
• Target documents to reach specific medical and non-medical audiences. (The manner in which you communicate with colleagues is vastly different from how you speak with patients or how you address a hospital board.)
• Take the medical education level of my audience, whether patient or colleague, and their specific informational needs, as well as FDA requirements, into consideration when crafting medical content.
• Ensure that all documentation is technically accurate.

Senior Technical Writer

Confidential

Responsibilities:

• Developed the “ODES-R Desk Guide,” a 350 page step-by-step instruction manual that leads users through both basic and advanced functions of the Confidential ’s online software application. This document is available to customers online and in a hard-copy version. It targets end-users (administrators and teachers) at local districts and schools.
• Developed the “ODE Information Security Policy and Procedure Manual” using the Microsoft Word software package. This manual lays the foundation for information security at the Confidential . All policies and procedures are covered in detail, apply to all Confidential employees, and meet all applicable state and federal guidelines on confidentiality and privacy.
• Developed the “Data Acquisition Portal Administration Manual” using the Microsoft Word software package. This manual describes administrative oversight, management and development of Confidential data acquisition web portals.
• Developed “System Access Request Form” used by managers to request systems access from Information Management Services to allow or deny employee access to various network resources. Also developed many other online forms and reports using the Microsoft InfoPath software package.
• Gathered data and information from SMEs and consulted with information security experts, software engineers, quality assurance, managers, and executive staff regarding the intent and implementation of information security policies and procedures.
• Developed technical end-user documentation using the Microsoft Word software package and editing graphics using the PaintShop Pro software package.
• Administered review cycles and document routing using the Microsoft Outlook software package.
• Created presentations and flowcharts using the Microsoft PowerPoint and Microsoft Visio software packages.
• Proofed business policies and documentation for publication.
• Ensured quality compliance of all documentation and policies with State and Federal regulations.
• Managed version control using Microsoft SharePoint Services and the Microsoft InfoPath software package.

Validation/Documentation Specialist

Confidential, Indianapolis, IN

Responsibilities:

• Used Information Mapping to map manufacturing procedures to the specific FDA regulation to ensure the regulation is being met.
• Gathering data and information from a variety of source documents and subject matter experts in order to produce effective request for proposals (RFP).
• Writing and editing clinical study reports, technical documentation, and SOPs using the Microsoft Word software package.
• Administering the review cycles and document routing using the Lotus Notes software package.
• Monitoring the progress and current status of each document using the Microsoft Excel software package.
• Managing document access using the Documentum software package and Six Sigma methodologies to track document validation procedures and ensure that each document completes all six steps in the validation process.
• Managing version and revision control using the Gel Webtop software document management tools.
• Handling change requests using the Remedy Request Action software package from bmcSoftware™.
• Proofreading, editing, and revising SOPs.
• Coordinating quality assurance reviews of documentation.
• Editing graphics using the Paintshop Pro software package.
• Creating and editing flowcharts using the Visio software package.

Senior Technical Writer

Confidential, Indianapolis, IN

Responsibilities:

• Gathering data and information from clinical study reports and a variety of source documents and subject matter experts (parenteral experts, production technicians, etc.).
• Administering and overseeing document review cycles using the Lotus Notes software package.
• Creating process flow charts using the Visio software package.
• Monitoring the progress and current status of each document using the Microsoft Excel software package.
• Managing document access using the Documentum software package and Six Sigma methodologies.
• Controlling document versions and revisions using the NovaManage software package.
• Proofreading, editing, and revising SOPs as the migration to SAP progresses.
• Tracking the progress of each document using Six Sigma to ensure error-free reviews and document cycles.

Senior Technical Writer/Editor

Confidential, Indianapolis, IN

Responsibilities:

• Managed the production of all document content for the project, including Thomson’s Ellington integrated circuit (IC), Thomson's Montgomery integrated circuit, ARM and RISC microprocessors, and other video and audio products.
• Developed operating procedures and internal business practices for engineering department and developed quick checklists for design engineers.
• Administered and oversaw document review cycles.
• Monitored the progress and current status of each document.
• Assigned and distributed documentation projects to other writers.
• Set time-tables for completion.
• Oversaw all document revisions and version control using Clear Case document management tools. Toward this end, I routinely "lock" documents during the editing process and review cycles to avoid errors and additions in order to ensure that all edits and changes are logged and properly recorded.
• Consulted with hardware and software engineers, quality control, and subject matter experts (SMEs) from sites located worldwide to gather information on this critical communications project.
• Created project templates and tools for use by the engineering staff and management. Other deliverables include Executive Summaries, tracking sheets, project spreadsheets, Functional Specifications, User Manuals, etc.