Technical Writer Specialist Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Technical Writer Specialist

Confidential

Responsibilities:

Be the face and SME for all things Office 365.
Increase user adoption of Office 365 by 33% MOM working with senior management across the organization to implement a user adoption strategy.
Create a hands-on, participant-led workshop to bring team members up to speed on Office 365 features and functions quickly and efficiently.
Provide consultative services to Confidential team members on how best to use Office 365 in their day-to-day jobs.
Write and implement Patterns and Practices and Information Governance plans for the Office 365 Business Development team.

Technical Writer Specialist

Confidential

Responsibilities:

Served as SME for cloud-based products and services, defining standards and style guidelines, and work distribution for a small team of writers.
Designed and wrote new client-facing material for Confidential ’ big data analytics software.
Mentored new writers on style and process, ensuring efficient onboarding.
Created a SharePoint project tracking system with electronic document approvals and a robust records retention policy.

Managing Editor

Confidential

Responsibilities:

Oversaw the development of new product families, including designing practice exams, specialized audio training, and mobile applications for Microsoft’s MCITP on Server 2008 and the Cisco CCNP track.
Managed over 25 contractors developing hundreds of products at any given time.
Designed an LMS, merging all product offerings into a single, unified experience.