PROFESSIONAL SUMMARY:

• Planned and executed a Re - Use strategy which brought about 35% reduction in time and cost.
• Brought about an editorial quality improvement of 50% in HP for Web Application Servers Smart Plug In (WASSPI) documents.
• Implemented a new cloud-based content management system in Confidential that reduced the content rendering and publishing time by 90%.
• Improved content search results and content findability by 50% by introducing content tagging and website design in Confidential .
• Suggested improvements in the product installation UI that brought down the installation time by 25%.
• I am a versatile Senior Technical Writer/Documentation Strategist/Information Architect, ed 14 times in my career of 12 years in cutting-edge software products in high-tech software organizations(B2B and B2C).
• Accomplished in managing, developing, editing, and publishing all types of high-quality software content for both external and internal audiences.
• Extensive tools and methodology skills - Confluence, Mediawiki, XML, Agile, Adobe FrameMaker, XMetal Author, Microsoft Office Suite, MadCap Flare, many Content Management Systems, Wikis, JIRA, and SharePoint etc.
• Have written, edited, and enhanced a plethora of software documents including API documents, context-sensitive Online Helps, Installation Guides, User Guides, Release Notes, Confluence, Mediawikis etc.
• Have extensive experience in UX writing and Product Usability for new releases and new products as well.
• Have enjoyed collaborating with multiple stakeholders such as Product Owners, Product Managers, Development teams, QA teams, SMEs, Customer Support etc.

KEY SKILLS:

DITA and Minimalism

Oxygen XML Editor

Postman & SwaggerHub

API Content

SEO

HTML

XMetal Author

Astoria Software

YAML & JSON

Microsoft Manual of Style for Technical Publications (MSTP)/AP Style Guide

MadCap Flare

HTML

Adobe Experience Manager

Web Content Writing

Adobe InDesign

Agile

Microsoft Word

Microsoft SharePoint

Software Development Lifecycle

Sensitive Help

Adobe FrameMaker

Microsoft PowerPoint

UI Messages and Screen text

Team Leadership

Atlassian JIRA

MediaWiki and Confluence

Microsoft Visio

TechSmith Snagit

Project Management

Rally/ CA Agile Central

EXPERIENCE:

Confidential, Bothell, Washington

Senior Technical Writer

Responsibilities:

• Proposed and established the end-to-end documentation strategy for Confidential .
• Got it successfully reviewed and approved by all stakeholders, and finally implemented it as well.
• Played an instrumental role to plan and execute all documentation deliverables and inputs for a new software creation and launch.
• Created API documentation using Postman, SwaggerHub™, etc.
• Edited APIs for descriptions in key value pairs.
• Worked closely with Product Owners, Product Managers, SMEs, Customer Support members, Manager, Localization Manager etc. for creation and revision of content, and regularly communicated doc activities and plans.
• Established the cloud-software documentation management tool (MadCap Central) in Confidential .
• Created doc project plans to implement Agile using JIRA.
• Maintained and updated Confluence for all product information.
• Planned, conceptualized, created, edited, and maintained User Guides, API Guides, Release Notes, Online Help, persona-specific guides, and Documentation Roadmap documents, among others.

Confidential, Arkansas

Senior Technical Writer/Lead Technical Writer

Responsibilities:

• Liaised with all product stakeholders and communicated doc activities and plans.
• Devised the Documentation strategy and Quality Plan for the product.
• Created quality parameters and guidelines for enforcing quality control.
• Consolidated and documented QA results, Master Test Plan, Capacity Testing Results and Capacity Testing Plan etc.
• Created and reviewed documents to adhere to the MSTP guidelines.
• Created templates for different doc artefacts.
• Conducted Doc Meetings, peer-reviewed content, and set up review processes.

Confidential

Senior Technical Writer/Lead Technical Writer

Responsibilities:

• Created a detailed Documentation Project Plan for the product.
• Planned the Documentations team's approach towards Agile.
• Liaised with all the product stakeholders and communicated doc activities and plans.
• Devised the Documentation strategy and Quality Plan for the product.
• Interviewed candidates for the team and conducted for new joiners.
• Liaised with the Vendor Managers for team member's feedback and roadmap.
• Mentored writers in this product and the other writer in my team.
• Collected and analysed metrics for creating quick and effective quality plans.
• Planned, conceptualized, created, edited, and maintained User Guides, Release Notes, Online Help, persona-specific guides, API Guides, videos, and Documentation Roadmap documents.
• Liaised with SMEs and TMEs to create customer-focused content.
• Facilitated review meetings to align content and to form a consensus among content owners.
• Created, and maintained the DocWiki pages which include Confluence and MediaWiki. Got an for introducing new features in the wiki which were not available in the UI.
• Liaised with the Scrum Master for feature development insights.
• Produced documents using single-sourcing concepts.
• Conceptualized the documentation strategy for mid-market products after analysing the mid markets.
• Liaised with all the product stakeholders, presented our plans, addressed their concerns, and took approval for our Documentation approach for the product.
• Conducted Product Usability reviews, and shared suggestions for improvement.
• Conducted Doc Meetings, peer-reviewed content, and set up review processes.

Confidential

Senior Information Developer

Responsibilities:

• Created platform-specific (UNIX, Linux, and Windows) documents for servers using the concept of single sourcing.
• Created and edited code snippets in HTML and Java.
• Created and edited API documents.
• Edited, and maintained Process Documents.
• Created, edited, and maintained Installation, Configuration, and Guides.
• Created, edited, and maintained Online Helps.
• Converted Guides and Online Helps to PDF documents.

Confidential

Tutor and Reviewer

Responsibilities:

• Taught the Microsoft Office Suite Applications.
• Reviewed process documents.
• Created documentation for learner-tutor interaction at all learning stages.
• Conducted for other faculty.

Confidential

Technical Writer

Responsibilities:

• Analysed trends in interface mapping across different regions and HR Functions.
• Created comparison excel sheets for Deviation management documentation.
• Developed and reviewed documentation from various projects across Confidential .
• These included Presentations, Whitepapers, Case Studies, Case lets, Project Profiles, Business Proposals, Assessment Reports, User Manuals, High- and Low-level design documents.
• Conducted programs such as Effective Technical Writing.
• Reviewed knowledge assets for publishing on Confidential ' internal Knowledge Management System.

Confidential

Writer, Trainer, and Faculty

Responsibilities:

• Created content for language areas.
• Reviewed content for language areas.
• Conducted language- sessions for the language faculty.
• Conducted personality development workshops for the students.
• Conduct communication workshops for the students.
• Conduct communication workshops for the faculty.
• Conducted language sessions for the students.

Confidential

Writer, Trainer, and Faculty

Responsibilities:

• Planned, created and reviewed content for PT 's monthly magazine PrepTalk.
• Created and edited content for language areas.
• Conducted language- sessions for the language faculty.
• Conducted induction and orientation sessions for new recruits.
• Conducted personality development workshops for the students.
• Conducted language sessions for the students.