Analyst/Technical Writer Resume

PROFESSIONAL EXPERIENCE

Confidential

Analyst/Technical Writer

Responsibilities:

Wrote and edited technical documentation and deliverables for all projects' hardware and software to include installation, configuration, and how - to documentation.
Formatted technical publications including white pages, Confidential manuals, pamphlets, technical drawings in consultation with technical personnel and subject matter experts.
Responsible for the preparation, review, revision, and maintenance of technical documents including all Confidential required documentation, software and systems engineering, system operations, testing, and user documentation, including 508 compliance.
Was team lead/expert on document preparation, grammar, spelling, formatting, and procedures via Confidential standards.
Strong knowledge of Microsoft Suite applications including, but not limited to: Word, Excel, Power Point, Project, and Visio, and other Microsoft Office suite of applications.
Experienced using SharePoint applications, including creating and being project’s SharePoint librarian in and Teams, WebEx, and Skype.
Scrum Master on a multi discipline project team.
Created User Story and Systems Design Document (SDD) Templates for Project Teams to use to create uniformity and standardization of deliverable products.
Trained on and use Agile recording systems Jira, Rally and Rational systems to lead, analyze, administrate, implement, and develop standardized user stories for multiple Confidential and non- Confidential clients.
While Developing and coordinating forecasting and scheduling tools to manage all required deliverables, managed a team a team that forecasted process gateways and milestones, and barriers while acting as a liaison in Subject Matter Experts (SMEs).
Scheduled and combined all project activities into the existing program management structure and the Integrated Master Schedule (IMS).
Scheduled, coordinated, recorded, documented, and archived project meetings and minutes for variety of interdisciplinary technical boards and committees.
Was part of the contractor onboarding team for new hires on project, including navigating the Veterans Administration’s processes, forms and trainings, and government sponsors.

Confidential

Site Administrator

Responsibilities:

Recruited, trained, onboarded, and managed volunteers for programs, administrative tasks, tutoring program, and events, including maintaining ‘newcomer’s presentation and guide.’
Updated and managed all social media outlets and interfaces allowed by corporate office at time. Cited as a key awareness and marketing tool for new members.
Entered and acknowledged gifts and contributions made to the Playhouse via Raiser Edge.
Ran and analyzed reports used for various purposes.
Communicated with families and volunteers through Constant Contact on a weekly basis.
Assisted in the planning and execution of major fundraising events including a Gala, 5K and an annual celebration.
Managed website and blog through WordPress system and html code.
Organized and implemented annual events and programming calendar (project roster).
Established, fostered, and maintained community relationships.
Managed database of donors, families, and volunteers.
Coordinated travel plans to national conference for staff and board of directors.
Researched and assisted in the writing of grants.
Performed day-to-day administrative functions including answering and directing phone calls, greeting walk-ins, and maintaining the facility.

Confidential

Director/Volunteer & Marketing Coordinator

Responsibilities:

Oversaw day to day administration of company, incl. patient/family relations, scheduling, marketing, payroll, billing, human resources, and web development.
Designed a created a website from scratch using html coding and social media presence that was projected to increase companies’ revenues by 200%.
Fostered Interns who are now nursing and hospital administration students.
Promoted company in community that led to direct referrals of patients on services, used Salesforce as resource to coordinate this.

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