PROFESSIONAL PROFILE:

• Results - oriented technical writing professional proficient in writing technical content with a focus on creating informative user guides, quick guides, online help, installation and release notes, web content, and technical for both the expert and novice user that is easily translatable and easy to use.
• Excellent project management skills which include scoping documentation needs, project length, costs, risk assessment, communications, and stakeholder management. From there, implement and lead projects, and where necessary, revise project plans.
• Good facilitation skills with the capability to reach out and establish productive working relationships with developers, engineers, trainers, translation firms, marketing, product and project managers, and external vendors.
• Strong research and interpretation skills to get the necessary information and complete the documentation by interviewing subject matter experts and gathering information from design specifications, interface designs, test specifications, etc.
• Strong capability to oversee and drive technical content creation, delivery, and maintenance in a fast-paced technical environment.

TECHNICAL SKILLS:

Software and Additional Competencies: Created and edited documentation sets, online help, and technical using: Markdown, Word, FrameMaker, Dreamweaver, RoboHelp, SVN, SGML, PowerPoint, Visio, SharePoint, OneNote, and SnagIt. Knowledge of security principles, GitHub, Docker, Zendesk, Confluence, Unix, Windows, Information Architecture principles, UX design, and Agile software development methodology.

PROFESSIONAL WORK HISTORY:

Confidential

Technical Writer

Responsibilities:

• Within an Agile and start up environment and with distributed team members, created content for content delivery network (CDN) topics and new products in simple terms for end user and developer audiences, internal audiences.
• Worked closely with engineering and UX teams to scope and review technical enhancements that were added each product cycle and documented them.
• Planned and created online documentation using GitHub as a single source for the content and using Markdown to write the content.
• Rewrote and streamlined current documents to help technical and non-technical users more easily access the information.
• Successfully assisted with the information architecture revamp of docs.fastly.com
• Worked with developers to update API documentation.
• Performed peer edits for the documentation team, UX team, and content contributors outside of the documentation team.
• Reviewed translated guides to make sure that they matched the English versions.
• Successfully maintained scheduled documentation releases and addressed additional customer documentation needs as they arose during those releases.
• Researched and developed an understanding of the underlying workings content delivery networks.
• Along with the distributed technical publications team, revamped the documentation guides to reflect the new look and feel of the product lines.

Confidential

Technical Writer

Responsibilities:

• Revamped an internal security site to address new needs and make it a one-stop site for both internal users and clients who are implementing services onto the platform. This included structuring the site, reviewing and consolidating security documentation, and making the documentation more user-friendly and accessible, in particular for the oversees security team.
• Collaborated with subject matter experts within the security department to determine their documentation needs and to provide assistance to the SMEs. New situations arose that needed documentation to fill gaps so their needs were constantly evolving and changing.
• Worked with other overseas security teams to connect their processes into the new security site where needed. Created information that was posted on their site and provided supporting documentation.
• Created and edited various security documentation which included procedures, diagrams, flowcharts, specifications, quick guides, how to guides,, and user guides.
• Working with the content owners and services, reviewed and updated content on the various hubs of the uKnowLIVE site.

Confidential

Senior Technical Writer

Responsibilities:

• Successfully researched and wrote new documentation and release notes about cloud-based expense software.
• Generated content for manuals, release notes, and online help.
• When necessary, hand coded and edited the HTML code in the online help.
• Set up application instances to ensure the features work as indicated by the program managers and corroborate the documentation of the features.
• Worked closely with program managers both in the United States and United Kingdom to scope expense software enhancements that were added each cycle and documented them.
• Successfully maintained scheduled documentation releases and addressed additional customer documentation needs as they arose during those releases.
• Drove a process improvement to consolidate and provide access to documentation in an easy-to-use format.
• Added content and maintained online help system that was generated in Dreamweaver.

Confidential

Security Technical Writer

Responsibilities:

• Designed and implemented a new documentation set for medical software for California technical personnel who use the application.
• This documentation was deemed by an external auditor as a key component that helped the region pass their audit.
• Designed and wrote administrator and user documentation for an identity management system that was to be rolled out for the entire organization.
• Scoped, designed, and implemented a SharePoint site to communicate security best practices, compliance information, short articles, etc. aimed at the entire Confidential organization.
• Maintained and updated security information on the security SharePoint site.
• Ran scans on the Confidential network using a using a security tool to determine portable media use on the network. Wrote a security paper aimed at both senior management and technical personnel about the findings.
• Working with the designated managers, assisted with creating security policies, standards, and procedures.
• Designed and wrote portable device security for 47,000 employees over five states.

Confidential

Senior Technical Writer

Responsibilities:

• Worked closely with software engineers and QA to create new and/or update documentation and online help about new and updated features for mobiles devices using RoboHelp as a single source.
• Rewrote and streamlined electronic documents to help technical users easily access the information in the wireless industry.
• Successfully acted as a back-up QA person to test new wireless software features and installation instructions on different Windows operating systems using VMWare environments that I set up.
• Researched and developed an understanding of the underlying workings (command line interface) of mobile technology.
• Reviewed and confirmed that the new features matched what the user saw and matched the documentation.
• Developed a basic understanding of testing and analysis.
• Created and managed all writing project schedules. Schedules had to take into account any product documentation that had a quick turnaround time; usually this was as little as a week.

Confidential

OEM Content Manager

Responsibilities:

• Scoped, designed and developed a new CD for additional third-party customers in the storage management field. This course helped technical individuals to become certified to use the product. This included creating pseudocode that synced with the Flash format. The final product was a page-turning CD that provided the for a technical audience.
• Worked closely with the trainer to perform a gap analysis on the materials to ensure the materials were up-to-date.
• Wrote technical for new product functions within legacy materials and ensured that the followed internal style guides.
• Took classes to perform gap analysis of presented material and got feedback from students to adjust the presentation of the material for future classes.
• Collaborating with external customers, created train-the- materials per the specifications of the customers.
• Identified, tracked, and resolved issues with the projects and the materials.