Technical Writer Resume Profile

Background Summary

Extensive experience in the design, writing, training, and maintenance of computer-related documentation, both on-line and on paper, as well as business, marketing, and promotional writing. As an independent consultant, projects included Internet documentation for web sites, help files, process flows, vendor evaluations, financial publications, research reports, computer standards, system documentation PC, mainframe, and client-server platforms , user documentation, brochures, and technical course manuals. Emphasis is on process documentation and interviewing technical experts in economical and productive ways so as not to distract from their productivity. Broad range of clients, including pharmaceutical and financial services industries.

Project/Client Project Summary Chronology

Confidential

Serviced three departments at Guardian in technical and user documentation needs, and as SharePoint administrator for two of them. Posted a production run book and associated documents to a Concur Wiki environment. Worked on deploying a new SDLC developed in-house for the Enterprise Architecture Group at Guardian, and associated Governance process, and documenting all related processes. Web Master for one of the sites. Performed video training for SDLC deployment. Documenting all aspects of the company's Enterprise and Services Oriented Architecture, with emphasis on the Enterprise Security Architecture layer for web-based development, using two separate development life cycle paths iterative and waterfall documented requirements for multiple projects and regulatory needs Sarbanes Oxley, HIPAA, GLBA and security related procedures. Also working with management to establish enterprise-wide product levels. In addition, assisted Department Head in creating presentation, brochures, Intranet content, and also with promotional/marketing copy for awards and presentations. Also drafted Quality Assurance and IT Standards strategies for senior management.

Confidential

Edited sales support white paper for Alumni Management software products.

Confidential

Generated web content for Construction Management company web site.

Confidential

Generated on-boarding guide for new clients of Nexsched medical practice online scheduling system.

Confidential

For the Pfizer Global Security group, designed and wrote a user guide for the second version of a global application that generates Information Protection Plans for Pfizer organizations to comply with 21CFR11 protocols, and developed a help file to accompany the application software using the RoboHTML Web Help authoring tool.

Confidential

Edited content for website being developed for a health care provider financial advisors

Confidential

Created an outsourcing product catalog and related marketing documents for AIG Technologies New Jersey data center, covering mainframe, distributed, LAN.WAN services

Confidential

For the Pfizer Global Products Repository group, designed and wrote a user guide for the two releases of a global application that tracks requests for analyses beyond clinical trial data. This also included designing and developing a brochure needed to promote the new version of the software within Pfizer world-wide. Also assisted their training group in the development of job aids for classroom and web-based training, and developed help file to accompany the application software using the RoboHTML help generation tool.

Confidential

Developed global IT standards and procedures for McCann-Erickson North America, and which applied also to their regional hub sites in Europe, Asia, and Latin America. Central focus was the migration from NT4 and Lotus Notes to Windows 2000 and Exchange 2000. Designed and built an Intranet site to accommodate this requirement, and actively maintain it. Managed a project to migrate the global IT standards into the McCann-Erickson central Intranet site, converting Word and Excel documents into HTML using Front Page. Also assisted the New York office in preparing for an internal audit by producing documents required by the McCann-Erickson parent company, the Inter-Public Group.

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