SUMMARY:

• Senior Level Technical Writer with extensive experience documenting for products, services, internal business operations (BAU), Information Technology, and Project Management Support. Excellent written and oral communication skills have led to high levels of success in improving a company’s overall product and service usability.
• These experiences have enhanced my ability to think and work productively under pressure.
• I possess a hard working ethic in pursuit of excellence, superior organization and managerial skills, and team building talents - resulting in high goal attainment.
• Coordinated the translation of Technical Manuals from English to Russian for Confidential .
• Successfully created several quality software and electro-mechanical end-user manuals for Viasala Inc’s atmospheric sensing equipment. Significantly influenced the company’s overall document standards and methods of preparation.
• Led war room sessions at Confidential to capture content for Use Cases that were later converted into standard operating processes (SOP). The SOPs were later converted into training course materials that were used to conduct employee training for thirty+ Customer Service Representatives.
• Documented for Anheuser-Busch’s Business Teams to support their SAP Enterprise-wide implementation to conform thirteen independently operated stateside breweries to a common SAP operating environment. Our team documented the Material Management (MM) Module.
• Create clear and concise end user manuals to enhance the marketability of products and services for several companies for internal and external customers.
• Prepare illustrated and non-illustrated work instructions to aid companies’ internal production operations.
• Team up with project managers in Information Technology and Engineering environments to prepare a variety of project and operation related documents.

SOFTWARE KNOWLEDGE AND PROFESSIONAL SKILLS:

ArborText Epic Editor

Microsoft Office ™ (Word, Excel, Access, PowerPoint)

SharePoint

Visio ™

Adobe Illustrator & Photoshop

Corel Draw™, Visio™ PhotoImpact™.

RoboHelp™

FrameMaker™ Plus

Quark Express™

PageMaker™

Lotus Notes™

AutoCAD™

Interleaf™ Desktop Publishing software

Working knowledge of markup languages (HTML, SGML, and XML) as will as DITA XML Data Modeling

Project Management Support documentation

Technical Writing and Editing

Technical Manual Preparation (Hardware and Software)

Business Analyst (Project Analyst, Project Coordinator)

Standard Operating Processes and Procedures

Information Mapping for ISO 9000

Presentations for product/service information and training.

Technical Illustrations (Isometric & 3D)

Scripts for Training Materials

EXPERIENCE:

Technical Writer

Confidential, Polaris, Ohio

Responsibilities:

• Also prepared a Confidential - iSeries Tape/File Restoreu Utility user’s guide.
• Pursuant to the SOP and User’s guides, a user’s guide template and SOP Template was created for future documentation.

Technical Writer

Confidential, Sunbury, Ohio

Responsibilities:

• Research each documentation project to create preliminary outlines.
• Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for the Operations Standards.
• The document development process was supervised from initiation to final approvals.

Technical Writer

Confidential, Dayton, Ohio

Responsibilities:

• Procurement department, Standard Operating Processes are written to capture detailed steps needed to perform each tasks.
• Research each documentation project to create preliminary outlines.
• Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
• The document development process was supervised from planning to final approvals.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• Research each documentation project to create preliminary outlines.
• I conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
• The document review process was supervised from planning to final approvals.

Technical Writer/Business Analyst

Confidential, Dayton, OH

Responsibilities:

• Based on site evaluations, professional cleaning proposals were prepared for Confidential ’s prospective customers.
• Worked with business team leaders to capture content for standard operating processes (SOP).
• Converted content from SOPs into training course materials for cleaning associates.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• To capture every possible scenario that may occur during daily operations, “War Room” sessions were conducted with department managers (Ordering Team, Shipping & Receiving, and Customer Service).
• For each internal customer, Standard Operating Processes (SOP)s were created that documented every interdepartmental operation and function.
• For ProfitLines’ customer service representatives (CSR), training materials were created and training was conducted.

Project Analyst

Confidential, Columbus, Ohio

Responsibilities:

• To capture every possible scenario that may occur during daily operations, “War Room” sessions were conducted with department managers (Ordering Team, Shipping & Receiving, and Customer Service).
• For each internal customer, Standard Operating Processes (SOP)s were created that documented every interdepartmental operation and function.
• For ProfitLines’ customer service representatives (CSR), training materials were created and training was conducted.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• Confidential moved forward with its initiative to update its current maintenance software application with a newer more adaptable application, complete document support was provided.
• Using a training application software, videos demos of various software applications were created.
• I assisted the SharePoint administrator to input project information and enter new documents.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• Created and updated installation procedures (called Technotes) for software applications used throughout the company using Lotus Notes 6 database utilities.
• Processed documents that were generated by the company-wide software replacement initiative (interoffice correspondence and forms) using Lotus Notes 6 database utilities and Microsoft Access.
• Create process diagrams and flow charts using Visio.