Career Profile

• Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in technical communications for the software, hardware, semiconductor, telecommunications, and manufacturing industries.
• Demonstrated ability to create appropriate content for consumer, business, and technical audiences.
• Manage lifecycle of deliverables from inception to completion, estimating work effort, defining scope, creating documentation plans, and scheduling project milestones.
• Thrive working independently and as part of a team.
• Rapidly establish quality relationships with clients and internal partners.
• Extensive experience with several web development, text processing, page layout and graphic packages.
• Demonstrated abilities in writing and editing for a variety of audiences from both written and oral sources and for multiple types of output hardcopy, online, web-based, etc. .
• Experienced in taking the complexities of technology and turning them into simple, understandable text for the end-user.
• Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, scheduling, training, and other administrative tasks.
• Thorough knowledge of current technical communication practices, and a clear vision to accomplish the company goals.
• Expertly produced many documentation products, including:

Experience

Technical Writer Contract

Confidential

• Documented ITIL processes and procedures for healthcare industry.
• Created documents in Adobe LifeCycle product.
• Assisted with maintenance of Microsoft SharePoint Wiki and InfoPath forms.
• Awarded a secret security clearance.

Senior Technical Writer Position merged with Marketing

Confidential

• Documented software and hardware for parking industry.
• Gathered and categorized over 2000 manuals and guides for distributors research library.
• Setup and maintained a corporate wiki, automated FAQ system and a forms processing system.
• Converted old CHM-based help to a cloud-based help system for entire line of software.
• Developed processes and procedures for the development team.
• Developed ReaderBuilder web-based expert system for predefined barcode reader assemblies.

Senior Technical Writer/eLearning Developer Contract

Confidential

• Documented software for the helpdesk and customer care industry.
• Developed training materials for internal and external clients.
• Developed online elearning modules with Adobe Captivate.

Senior Technical Writer Contract

Confidential

• Documented software for the ambulatory care industry.
• Developed processes and procedures for the development team.
• Created end user, service and maintenance documentation.
• Utilized Adobe FrameMaker and RoboHelp/HTML to deliver hardcopy and multiple versions of online copy.
• Setup and maintained the Duke University Health System and McKesson Wiki using XML and XHTML.
• Delivered eight manuals and guides numbering over 1800 pages of information the development team requested.

Senior Technical Writer

Confidential

• Documented hardware and software for the MicroTCA industry.
• Developed processes and procedures for servicing systems in the field.
• Created service and maintenance documentation.
• Used Microsoft Word and Adobe RoboHelp/HTML to deliver hardcopy and multiple versions of online copy.

Senior Technical Writer

Confidential

• Documented hardware and operator software for the industrial laser industry.
• Created an online Engineering/Service library for quicker customer response.
• Worked with regulatory and safety personnel to insure that governmental requirements were met.
• Used Microsoft Word, Acrobat PDF and RoboHelp/HTML to deliver hardcopy and multiple versions of online copy.
• Developed web-based training environment named S.P.O.T. Self-Paced Online Training for service personnel and customers. This Interactive Electronic Technical Manual IETM system adding a 30,000 perceived value increase to the base products.
• Wrote various Adobe Flash-based tutorials for laser safety used by internal and external customers.

Senior Technical Writer

Confidential

• Created Operator/Administrator guides.
• Created website and automated scheduling system for company.
• Implemented various processes and procedures to increase efficiency.
• Used Microsoft Word, Adobe Acrobat PDF and RoboHelp/HTML to deliver hardcopy and multiple versions of online copy.
• Developed web-based training materials for internal and external customers.
• Created brochures and product literature for sales personnel.

Senior Technical Writer

Confidential

• Documented software for the healthcare evaluation and statistics industry.
• Researched, wrote, formatted hardcopy and web-based documentation for several products.
• Developed web-based document management system named F.R.E.D. Frequently Referenced Electronic Documents for tracking and auditing ISO documents.
• Used Microsoft Word and Adobe FrameMaker to develop templates and writing tools within group.
• Developed a document/project-tracking portal used in the product development area.
• Trained communications personnel in various technical writing and programming processes.
• Implemented documentation conversion procedures using RoboHTML to FrameMaker systems.

Senior Technical Writer

Confidential

• Documented hardware and software for the industrial motion control industry.
• Developed all levels of documentation from Administrative Manuals to User Manuals.
• Created templates and style guide for manuals using Adobe FrameMaker.
• Used Adobe RoboHelp/HTML to deliver training and multiple versions of online copy.
• Wrote training materials used to install and maintain various motion control systems.
• Worked with a translation company to create international versions of installation and operator manuals.

Senior Technical Writer

Confidential

• Documented hardware and software for the small business telecommunications industry.
• Oversaw all planning, production, writing, editing and printing of documentation.
• Implemented documentation conversion procedures using Adobe RoboHTML to FrameMaker systems.
• ript/HTML
• Automated RFI/RFP/RFQ System Online generator of RFI/RFP/RFQ for rapidly generated sales force bids using established and standardized text phrases stored in a database. PHP/MySQL/HTML
• ReaderBuilder Online expert system AI for predefined barcode reader assemblies. JavaScript/HTML
• FolioScribe A CMS which allows conventional HTML files to be incorporated into a managed framework with cascading top or side menus, banners, footers or other dynamic content. PHP/HTML