SUMMARY:

Experienced Analyst professional and software development expertise focused on business process re - engineering, with PMO, Sales and Marketing, Finance, Operations, Digital Marketing, Reporting and Legal/Contracts focused. Strong track record in data analysis, SDLC, project management, policies and procedures business creation, testing, training, technical writing, implementations, QA, KPIs and metrics, web presence reporting, partner and third party vendor coordination/management, cross-functional and global team coordination.

TECHNICAL SKILLS:

Microsoft Office, Word, Excel, PowerPoint, Access, Visio, Outlook, Stack Overflow, SQL Server 2008 R2 and 2012, Project with SharePoint, QuickBooks Pro, Appraisal Partners, Point Catalyst 5, MLS, Movie Magic Budgeting and Scheduling, Yahoo Website Development and Search Marketing, eCommerce, WebPortal, Lotus Notes, Compass, Scrum, Agile, Lucidchart, Siebel, PeopleSoft Financial, Business Objects, Adapt, Adobe, Photoshop, Confidential CRM, Confidential Rational Tools, CSSMQ Workstation (Green Screen High Security Level), Extra Linux Red Hat, SAP/CRM Sales Professional and Sales Territory, Salesforce, Blackbaud Fundraising Module CRM 2.94, HP ALM, Windows 2016 Enterprise, Jira, Confluence, Splunk, GIS Geospatial Data Analytics

WORK EXPERIENCE:

Confidential

Technical Writer/Senior Business Analyst

Responsibilities:

• Wrote technical requirements and reengineer into business process descriptions, use cases, scenarios, business analysis, task and workflow analyses through Architects, Sprint Meetings, User Stories, Data Testing a hypotheses/checking assumptions and broad analytics.
• Analyzed policy and procedures of IT Training startup and implemented communication plan.
• Certified Trainers for Microsoft Khan Academy/Education system designs and framework for ROI.
• Performed geospatial analysis datasets for the Grand Bahamas and Temecula Valley, CA.
• Oversaw closing transactions of Veteran Administration mass land purchase in selling 118 homes in Temecula Valley, CA.
• Built business processes, reports and security for Salesforce application.
• Developed a communication training transition plan for the Veteran Administration group therapy.
• Oversaw Implementation, upgrades, data migration, and change request
• Wrote Functional and Non Functional UAT test plans and performed detailed testing developments and implementations, a major hardware upgrade in order to validate working code and data models.
• Assisted in Project Plan for integration of Data Center in the Grand Bahamas related to controlled cost, semantic technologies and lifecycle management.
• Created technical writing communication strategies related to MOU s, SOP s, RFP s, BRD s, FRD s, Grants, SLA and NDA s.
• Generated recommendations to improve the financial and marketing model that led directly to a bid award.
• Developed and implemented an interim solution that increased both functionality and usability of existing financial model.
• Optimized Program Management communications within SDLC pivotal points influenced by Agile/Scrum.
• Document and project plans to assess the integrity and accuracy of business processes, module functionality modifications, enhancements and customizations for Salesforce.
• Develop and maintain end user training documentation and deliver training as required for Salesforce.
• Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high - level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Sr. Technical Writer/Business Analyst

Confidential

Responsibilities:

• Analyze processes and redefined into trainable text.
• Wrote for team of 30 that comprised on Developers, Engineers and Technical Managers with emphasis on system components and the sub - systems development.
• Trained other technical writers on documentation and development.
• Organized content requirements based on Iteration phase using Agile and Scrum.
• Researched and compiled content-based historical data.
• Prepared Disaster Recovery run books from broadcast operation engineering notes into
• Understandable and reusable formats including data sets and forecasting.
• Developed SharePoint Operations Manual for departmental usage.
• Reviewed and Managed over 400 technical documents for their validity of current information.
• Researched and development cutting edge Disaster Recovery Application Technical Guide along with Project Service Guide.
• Reviewed security troubleshooting implementation for Salesforce Administration.
• Provided sales pertaining to the execution of Installments, Upgrades and deployments within Media and Broadcasting, Advance Service Operations.
• Gathered Business Requirements, Data Management and developed strategies and solutions for Advanced Service Groups and Architects.

Business Analyst/BI Technical Writer

Confidential, El Segundo, CA

Responsibilities:

• Wrote original content and edited existing technical reports, procedures, and/or training manuals for internal distribution, customer reference, and/or publication.
• Comprised a variety of technical documents for a wide range of uses; collaborate with programmers, engineers, technicians and/or product management personnel to gain an understanding of document content; analyzed project requirements to determine types of publications needed; ensure accuracy and completeness of technical documentation.
• Analyzed SQL databases and documented procedures tied to various tools.
• Interviewed Developers and Architects to write procedures for User Manual on database access and implemented UAT with BI team across the U.S.
• Created change management policies and trained developers on process reporting and data sets.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• Provided Technical Writing for the February 2014 department of System Quality Assurance and CRM as it related to policy, procedures and functionality.
• Consulted PM and deployed new content on Gamification Tool deliverables and presentation for Confidential Global Stakeholders.
• Trained on AML for SQA Defect management.
• Completed writing assignments according to Confidential philosophies in retrospect to competitors, regarding order, clarity, conciseness, style and terminology for new content and graphical models for document analysis infrastructure to be utilized for existing client service expansion.
• In addition to Confidential RUP; involve business modeling, analysis and design, implementation, testing, data sets and Activity diagrams.
• Identify, research opportunities to upgrade, stabilize or improve existing Services to ensure ongoing high performance and supportability against competitors.
• Created a graphical animated presentation to expand existing service based on competitive research.
• Gathered requirements, documentation, and analysis from key stakeholders.
• Created On - boarding and Off-boarding policy and procedure process flows for time and cost for contractors and subcontractors .

Lead Senior Business Analyst/Project Manager

Confidential, Los Angeles, CA

Responsibilities:

• Lead process facilitator to develop requirements using interviews, business process analysis.
• Conducted analysis of client business processes and function or reporting requirements and documented to validate the information via Agile methodologies.
• Identified and document functional or reporting distribution paths and system specifications for Blackbaud.
• Performed business analysis to identify fundraising efforts for R&D processes to be optimized and automated through technology.
• Validated financial report data through the use of SQL query data set creations and editing via Dev Ops and IT.
• Updated Finance and Administration user manual. (UI, UE and GUI).
• Reviewed Salesforce logistics for Fundraising communication aspects.
• Applied technical and business knowledge to analyze client requirements in project areas such as IT testing and product acceptance, new business operating models with innovative approaches to IT solutions, market research of emerging or available functionality, operational readiness assessment, IT reporting, process documentation governance, and compliance.
• Audited (54) Finance and Admin reports for financial modeling evaluation process for to be process across Blackbaud platform, EDW and PeopleSoft ERP and IT teams during enhancement phases.
• Delivered BRD, gap analysis and across communication channels between business analysts, business sponsors, IT stakeholders, project team, developers and release.
• Provided technical writing on CRM functionality via cross - functional teams.
• Participated in Financial Reporting script testing for PS Financials.
• Trained business analyst who performed his task under my guidance.
• Oversaw Finance and Administration Directory of Policy and Procedures related to multi-channel fundraising (email, website, social media) for AP and GL modules in PeopleSoft ERP GL.
• Developed Revenue Recognition policies to capture online fundraising for shared events.

Program Management Operations Support Analyst

Confidential, Torrance, CA

Responsibilities:

• Headed for the National FY13 Key Dashboards governance for projects over $1 million including enhancements.
• Communicated with Functional Leads regarding status reporting via statistical analysis, for
• Information Services Departments covering 126 projects with focus on milestone completion for direct reporting to the President of Honda.
• Reviewed as - is process and be able to develop and recommend To-Be process based on client requirements and best practices for domain implementation.
• Created instructions and guidelines to create dashboards, statistical analysis for monthly status reporting, management baseline, variance spreadsheet and complex pivot tables.
• Guided data chart presentations, coded variables from original data, conducted statistical analysis as and when required and provided summaries of analysis.
• Managed the timely performance of project managers and their projects and noted any risk.

Lead Program/Project Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Responsible for the BCD Information Management Corporate View iWeb portal, Wiki and also served as the Lead for the Information Management - CRM Help Desk phone line and provided training.
• Provided PMO governance communication to BCD (Business Customer Division BI&IT), and stakeholders to ensure effective modeling, tracking and application effectiveness and domain events.
• Developed, updated and managed IT specific project planning documents.
• Led role in developing strategies to improve VoIP infrastructure.
• Chaired technical writing for SAP Business Objects functionality.
• Monitored and reconciled all IT Notifications for closure in addition to matrix reporting.
• Focal point for making sound decisions related to data collection, scripting, data analysis, testing related to UAT, methodologies, disaster/recovery and study design.
• Supported sales territories, services/projects information.
• Formulated in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Unified Salesforce CRM applications for Sales, Marketing and Support Departments analytical reports.

Program Manager/Legal Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Defined and edited language needed on a financing agreement for conglomerate partnerships.
• Created Temporary Assistant's Survival Manual to identify and confirm business processes for new Senior Vice President of Legal. (Included matrix charts for workflow.)
• Assisted in preparation of all attorney or management work product through MS Excel.
• Entered status of projects by utilizing report matrix and technical development.
• Reconciled data for agreements for production, co-finance, acquisition, memorandums and distribution of theatrical related projects.