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Technical Writer Resume Profile

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Technical Writer with proven ability in technical document development and project management. Information developer who is technically competent and skillful in grasping new concepts to create clear, effective, accurate documents. A professional who is adept in building productive rapport with team members, management and customers using effective communication skills. Flexible and cooperative professional who performs well under pressure or in a fast-paced environment.

Skills and Experience

Technical Document Development

  • Wrote, edited and produced a wide range of technical documents for mid-level engineering and technical users which included: operation and maintenance manuals, user guides, technical bulletins, product specifications, software installation/upgrade procedures, reference documents, and replacement kit instructions.
  • Authored comprehensive, user-focused desk guides and job aids detailing business processes for the Department of Defense Navy and retail banking operations ACH back office support .
  • Authored and edited aircraft maintenance tasks, troubleshooting tables and illustrated parts breakdown content according to department processes, customer requirements and industry standards.
  • Developed documents adhering to S1000D and related military specifications, and employing Simplified Technical English when required. Researched, analyzed and validated source documentation from numerous engineering documents such as installation drawings, Maintenance Task Analysis MTA and Level of Repair Analysis LORA . Developed, reviewed and approved supporting illustrations. Coded content in SGML and XML authoring programs. Responsible for validity and accuracy of authored documents and recording project status.
  • Wrote and edited various marketing documents such as product brochures and specification sheets.
  • Employed job task analysis to develop user-focused documents.
  • Designed and used templates to estimate time and effort for document development.
  • Developed Winhelp content and context-sensitive on-line help supporting product software.
  • Drafted and implemented style guides and content specifications for installation, operation and maintenance manuals.

Project Management

  • Contributing member of a global Information Development organization that managed technical document development and support to system engineering.
  • Managed over 200 document development projects which required writing plans for the document type, scope, structure, content and deliverables.
  • Allocated department resources and established project schedules for author development, peer reviews, document release and distribution.
  • Reported project status, recorded metrics and presented results to management to help refine project planning and development processes.
  • Developed documents supporting the technical assistance center, product marketing, and customers.
  • Worked under aggressive schedules to provide frequent and timely document updates of software/firmware upgrade procedures and reference information to engineering test teams.

Technology and Industry Experience

  • Industrial Automation Control 13 years authoring documentation supporting new product development and engineering for a wide range of system hardware and complex software applications.
  • Wireless Communications 10 years documenting wireless communication systems for automation control, telecommunications and telemetry products.
  • Aerospace 2 years developing/editing aircraft maintenance and troubleshooting documents to support CH-47D and F model rotorcraft operation for international customers.
  • Content Management Systems CMS 3 years authoring and editing structured content using Arbortext Epic Editor, XML Professional Publisher.
  • College coursework in computer network security and database development/management using Microsoft SQL Server, Access, and Oracle Database. Computer network administration training and experience in Cisco and Novell networks.

Career History

Confidential

Publication Development Specialist

Confidential

Senior Technical Writer

Confidential

Technical Writer III

Confidential

College coursework and independent study

Confidential

Technical Writer II

Confidential

Senior Technical Writer

Confidential

Senior Technical Writer

Authoring tools and software applications proficiency

Microsoft Office Suite Word, Excel, PowerPoint, Access , TeamCenter Enterprise and Visualization Mockup, Paintshop Pro, Canvas, PageMaker, ArborText Editor, Astoria Web Client and Workbench, XML Professional Publisher, RoboHelp, Adobe Acrobat Pro, FrameMaker, Illustrator, Lotus Notes, Microsoft SQL Server, Oracle Database, HTML Transit, WinZip, ClearCase, Siebel, SharePoint, SnagIt.

Keywords: Visio design plan research edit write update direct software applications document XML CMS operation and maintenance program management Six Sigma on-line publishing manage REDARS lead communicate verbal XML HTML DITA communication work flow revise templates MicroSoft office suite PDF subject matter expert SME TeamCenter Vis Mockup 8.3 process control format layout conformance publications production telephone telephony development technical data analysis standards specifications product user training wireless cable iterative methodology software 802.11 CE Mark lifecycle management

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