Principal Technical Writer Resume Marlboro, MA - Hire IT People

EXPERIENCE:

Principal Technical Writer

Confidential, Marlboro, MA

Responsibilities:

Self - employed (off site) course developer generating HP server, storage and switch New Product Introduction courses in DreamWeaver and PowerPoint formats.
Also, generated learning milestones.
Created WEB-based and self-paced HP storage sales training using DreamWeaver, PowerPoint and Microsoft Word.
Also, worked with sales teams to generate case studies for enterprise storage sales.

Confidential, Marlboro, MA

Technical Writer

Responsibilities:

Responsible for creating and updating PlexView Element Management System (EMS) software documentation in support of TDM and VOIP telephony soft switch. EMS is a client/server product responsible for FCAPS of the Plexus 9000 switch.
Documented use of the EMS GUI and provisioning of Class4/5 switch elements including: ISDN, SS7, Trunk Groups, Routing Administration Carrier Administration, Subscribers, CAS, VOIP, MGCP, SIP, BICC, Administration and Maintenance, logs and utilities.
Also responsible for writing of server installation guide, PlexView Advanced Reporting Getting Started document and updates to Class 5 features manual.
Responded to RFPs. Modified existing word templates in compliance with today’s standards.
Explained to peers the book building process and the preference for bookmarks versus links in .pdf files. Generated help files, until project cancelled

Confidential, Marlboro, MA

Technical Writer

Responsibilities:

Responsible for documenting SONET-based fiber optic telecommunications cross-connect (switch).
Using FrameMaker 5.5.
Target audience; telecommunications providers and their craft employees.

Technical Writer

Confidential, Boxboro, MA

Technical Writer

Responsibilities:

Made major revisions and documented new functionality to a number of manuals for a Confidential suite of server management software.
Project includes installation, configuration, pre-boot and real time monitoring of server systems.
System Administrators.

Technical Writer

Confidential, Westwood, MA

Responsibilities:

Worked with a software engineer and an application engineer to document Release 1.0 of Copley Motion Explore software, which optimizes servo parameters for motor driven applications.
Documented multiple tasks that can be performed from a GUI including, installation, auto phasing, tuning and execution of DSP command set.
Target audience: OEM’s and application engineers.
Also, developed template in PageMaker for the engineering community.

Technical Writer

Confidential, Billerica, MA

Responsibilities:

Wrote an addendum to plate setting documentation describing new firmware implementation.

Technical Writer

Confidential, Waltham, MA

Responsibilities:

Prepared user and programmer reference documentation for Radview’s WebLoad 3.5 release.
Document scalability and integrity test software (for Web applications) in a variety of formats including hardcopy, context-sensitive help and .html.
Also, rewrote significant portions of WebLoad 3.0 per client’s request.
Used RoboHelp 7.0 to satisfy help file requirements.
Target audience: Web application test engineers and programmers.
This was a start-up environment; engineering contacts were located in Israel.

Web Content Developer

Confidential, Worcester, MA

Responsibilities:

Risk Management Technology Services Web Site (intranet)
Hanover Agents Community Web Site (extranet)
Strategic Program Office Web Site (intranet)
Freedom Advantage Payroll Deduction System (intranet based help files and hardcopy release notes detailing use of .cgi scripts in the application).
Corporate Risk Management Reports Web Site (extranet-based help files for users running Oracle-based reports through an Actuate server).