Technical Writer Resume

SUMMARY

Highly motivated and creative professional receives accolades from clients, peers, and supervisors, reflecting a genuine commitment to meeting company goals and objectives, the proven ability to produce and edit quality writing, and a penchant for perfection, focus, and follow - through as a writer and leader.
Detail-oriented Lead Medical Technical Writer with strong experience in writing, reviewing, editing, formatting, revising and standardizing various types of technical documents possesses strong experience in a regulatory environment, thereby certifying adherence to various compliance standards.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

Lead a team of three medical technical writers on the Medicare Advantage Team.
Directed labors to overhaul systemic progress by suggesting and implementing several substantive process changes.
Largely contributed to the team’s ability to raise the compliance percentage from 83% to 99% overall.
Regularly created and explained presentations at departmental meetings with an interdisciplinary team to improve daily operations and ensure the highest quality for clients.
Collaborated closely with another medical technical writers, care managers, point reviewers, doctors, and compliance to ensure quality, consistency, and timeliness.
Confirmed all clinical rationale letters were under the ninth grade reading level to ensure readability and accessibility.
Edited commercial clinical rationale templates for grammar, syntax, diction, formatting, spacing, and overall readability to communicate important information about denied insurance claims in accordance with CMS and professional standards.
Confirmed that all clinical rationale letters were under the ninth-grade reading level to ensure readability and accessibility.
Created, updated, and used macros in Microsoft Word to ensure consistency and uniformity for all clinical rationale letters, templates, emails, and other assignments.
Consulted 4UM software to determine whether errors were made earlier in the letter-drafting process; these errors were communicated along with solutions and instructions to medical directors.
Participated in specialty group to compile issues with the 4UM software that were ultimately addressed by the developers.
Worked with other technical writers and subject matters experts to determine how technical writing would enhance the organization; regularly updated comprehensive and detailed procedure documentation as the process evolved and changed over time.

Confidential

Technical Writer

Responsibilities:

Spearheaded efforts to streamline and document business processes by writing, revising, and cataloging internal technical documents that detailed a diverse assortment of daily corporate functions and procedures at various levels of frequency.
Created various technical manuals that instructed users how to navigate websites, utilize software, troubleshoot applications, and follow administrative procedures in an effective and systematic manner.
Wrote and updated training materials for IT and other technical personnel per established company standards with respect to order, style, and terminology; these materials oftentimes took the form of brochures for easy access and dissemination.
Composed and edited end-user documentation, such as online procedures, assembly instructions, and how-to manuals.
Wrote and maintained user documentation, technical documentation, and help files for company and clients.
Developed cataloging systems and maintains records, files, electronic media, and archiving of information for publications for company references.
Edited, standardized, or revised material prepared by other writers or establishment personnel.
Reviewed publications and recommended revisions in approach, scope, format, test, and methods of production.
Consulted with technical team leads and subject matter experts to ensure common understanding of reports, proposals, and related materials to be produced.
Assisted with maintenance of the HMS Surveyor Writing Guide and audited chosen samples of deficiencies to determine rates of compliance with HMS guidance and identify areas in need of improvement.
Remained current on new developments in technical writing, editing, and publishing, including technological enhancements that may have affected the company.

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