SUMMARY:

• Creating documentation and, Meeting with SMEs to define needs and gather expert and accurate information.
• Define documentation plan and dates.
• Detail in depth teh needs of teh document & dept. concerning new products and services both internally and client based.
• Using GDP and GMP practices and procedures.

PROFESSIONAL EXPERIENC

Confidentia, Philadelphia PA

Investment Banking

Responsibilities:

• Identify stocks with upside for investment
• Manage Portfolios to a profit margin
• Discuss & inform important portfolio investment options
• Make margin calls
• Set long & Short term investment strategy

Confidential

Technical Writing

Responsibilities:

• Develop standard documentation with team who are SMEs
• Manage team deadlines for due dates
• Proof all current documentation
• Write teh company BRD
• Edit SOP’s to managements requests.

Confidential

Technical Writing

Responsibilities:

• Develop standard documentation with team who are SMEs
• Design SharePoint team structure
• Manage team deadlines for due dates
• Retrieve information from Subject Matter Experts (SME).
• Write technical documentation (Standards, IOQ’s Work Instructions and SOP’s).
• Use GMP practices
• Create work instructions and specification documentation

Confidential

Technical Writing

Responsibilities:

• Develop standard documentation
• Manage in - house documentation
• Attend development meetings
• Create and Organize SharePoint folders
• Act as a Subject Matter Expert (SME) on certain projects.
• Write technical documentation and edit current technical documentation to make readable for business groups.
• Utilize GDP when creating documentation

Confidential

New Products & Services Director of Technical Writing

Responsibilities:

• Develop standard documentation
• Set up online
• Develop curriculums
• Manage in-house & client documentation
• Attend development meetings
• Showcase tools to project managers
• Research & suggest document management tools and strategies
• Employ GMP when dealing with writing or editing documtation
• Work to has one singular location for documentation
• Clean up current structure and begin to unify path going forward
• Interact with technical Subject Matter Experts (SMEs), particularly Software Developers in order to elicit & document technical explications of software/tools for NPS Corporate Products
• Demonstrate ability to assist in translating user-manuals & technical documentation into to software end users
• Create Corporate Product
• Create UAT documentation

Confidential

Lead Technical Writer Newark NJ

Responsibilities:

• Develop standard documentation
• Set up SharePoint structure
• Followed GDP when writing and storing documents
• Conduct Pre-Migration meeting
• Work with Web Service on issues
• Create Specifications documentation

Confidential

Lead Technical Writer

Responsibilities:

• Develop standard documentation
• Conduct meetings with SME’s
• Submit drafts for approval to appropriate business line
• Write documentation (user documents, business requirement doc, etc.)
• Attend update meetings and participant in white-boarding design sessions
• Put pertinent information online
• Create SharePoint folders for organization and final product posting
• Work with programmers and DBA’s on Updating Spec documentation

Confidential

Testing & Technical Writer Hopewell NJ

Responsibilities:

• Write & develop test case scenarios
• Run teh test cases, conduct UAT testing
• Document results of test cases and coordinate testing using GDP &GMP
• Write documentation (user documents, business requirement doc, etc.)
• Attend update meetings and give reports
• Track errors in functionality send reports to programmers group
• Wrote UAT testing documentation

Confidential

SharePoint Migration Specialist & Senior Tech Project Writer

Responsibilities:

• Identified items that need to be migrated from eRooms to SharePoint
• Created spread sheet for all manual migrations
• Sent out timely updates of status
• Followed strict timetables for project completion
• Utilized tools for system migration and manually migrated additional items as identified
• Tracked manual migration via excel spread sheet to keep files anchored to metadata
• Technical writing, documenting project timetables, creating and editing metadata
• Run UAT testing and record results
• Analyze requirements, submit test plan, tested migration process plan & produced reports

Systems Engineer/Project Management/Technical Writing/Trainer

Confidential

Responsibilities:

• Create and manage project documentation in SharePoint & Created folder structure
• Update server documentation for field teams using MS word, snag-it, adobe frame maker
• Schedule and send identifiable information to FBI investigations dept
• Manage user accounts
• Create and edit user records
• Created test procedures and ran test on teh process to check for errors
• Troubleshoot network connectivity
• Troubleshoot HD card printers
• Correspond with Government personal on project scope
• Research, evaluate, and recommend new documentation tools and methods
• Trained users on SMART card use
• Government SMART card issuance & activation
• Region 3 project tracking & reporting
• Trained managers on site locations for Smart card issuance
• Wrote implementation and specification documentation along with user docs.

Confidential

SharePoint Site Management /Technical Writer

Responsibilities:

• Create and manage all Network Engineering documentation (MS word, snag-it, adobe frame maker, visio)
• Create Schematic Diagrams & ran UAT testing
• Attend architecture and design meetings on and off site (SOA)
• Interacted with teh SharePoint tech teams in US and Europe
• Design and implement SharePoint site and structure
• Create document storage plan (SharePoint repository)
• Create SharePoint user accounts and grant access
• Work with U.S. and international SharePoint Sites
• Travel to other company locations in teh U.S.
• Design and implement SharePoint document strategy and move pertinent docs to SharePoint
• Work with numerous departments to help clean up documentation, create new docs and produce new docs
• Worked with teh architecture dept documenting SOA
• Gave access rights to folders and files in SharePoint
• Administered account creation in SharePoint
• Develop documentation project plans and timelines

Confidential

Senior Technical Writer

Responsibilities:

• Create technical documentation (MS word, snag-it)
• Create Schematic Diagrams (visio)
• Attend meetings
• Work with business on requirements
• Work with programmers and business managers to retrieve information for documentation

Confidential

Senior Project Technical Writer

Responsibilities:

• Creation of technical documentation UAT (MS word, Excel & visio)
• Creation of Schematic Diagrams (visio)
• Attend weekly status meetings
• Create, add and administer folder structure for documentation in eRooms
• Write user documentation (MS word)
• Write administrative guide
• Write technical manual
• Write a traceability matrix for project documents
• Manage all project documentation in SharePoint
• Interacted with teh Documentum tech teams in US and France

Confidential

Document Archive Manager / Technical Writer

Responsibilities:

• Manage controlled R&D documentation through documentum
• Provide Guidance & ensure Good Document Procedures (GDP) in a GXP environment
• Archive all projects turned over for R&D
• Maintained log of documents signed in and out
• Trained individuals on full documentation process
• Checked validation documentation for completeness
• Responsible for creating and administration of all Document Control Numbers (DCN)
• Write new protocol documentation for inter company procedures as well as SOP’s
• Migrated information from shared drives to Documentum
• Followed compliance guideline
• Managed, created and administered structure in Documentum

Confidential

Technical Writer/ Administration / Online Facilitator/Wireless testing

Responsibilities:

• Trained sales reps and specialty rep trainers in class and online
• Created and managed online live classes via CENTRA
• Carried out technical lead duties for trainers in online live Web classes
• liaison for all online classes
• Manage user accounts
• Wireless liaison for CDMA technology dealing with EVDO
• Setup and administer online conferences
• Technical writing for wireless and online conferencing
• Worked with SOA using servers to produce sessions
• Perform backups & restores to servers and databases
• Created Wireless card instructions with frame maker for web access
• Technical writing of server backup & database backup procedures
• Crisis management, switch to backup servers when issues arise keeping operations smooth
• Create reports and instruction manuals for IT practices.
• Creating SOP documentation in a GMP environment
• Created folder structure and update documents in SharePoint
• Managed class material in folder structure
• Created and managed folder structure
• Delivered information on functionality of Centra program for interested parties
• Created test cases and expected results, tested connections and performance
• Ran test cases over and over to get a true final result recording
• Wrote conclusions and gave recommendations based on recorded results
• Created and Ran UAT testing based on expected results

Confidential

Internet support/Peer & Support

Responsibilities:

• Support connectivity issues with cable modems
• Support of Email products
• Sales of high speed & home networking product
• Troubleshoot router issues (connectivity only)
• Complete paperwork & documentation when necessary
• Technical writing improving team support and customer focus
• Wrote inter company technology paper on emerging 802.16 and its application
• Manager’s assistant for group and team meetings
• Trained new hires on Confidential systems