SUMMARY

• Documentation Developer: Operations and User Guides for confidential; Collaborate with expert users, technical staff, and managers to gather, analyze and organize data, test user applications, write training, technical user, and operation policy and procedure documents.
• Writer: Effectively integrate technical and non - technical concepts in user and proposal documentation, course design, and classroom presentation. Write and edit Requirements. Write SDLC documents and operational guides.
• Digital Content: Develop and deliver digital content (copywriting, copy editing, proofing, and content-development process) for external-facing site
• Technical Writer - Admin and User SOPs and Reference and Quick Reference Guides
• Software Documentation (Training Guides, Operation Guides)
• Data Gathering - Interview SMEs
• User Training; Desktop Publishing; Net Meeting for E-Learning
• Software Proficient (Microsoft Suite, PowerPoint, Adobe, Robohelp, Visio SnagIt), Unix, ‘C’, prior user of Oracle

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

ESL Instructor

Responsibilities:

• Design (based on needs assessment), prepare, deliver different skill levels of English as a Second Language (ESL) classes to students of several nationalities; varied skill sets. Assess the students for needs and competency.

Confidential, Reston, VA

Sr. Tech Writer

Responsibilities:

• Write, edit, and revise as necessary various Enterprise Services Oriented Architecture (ESOA) and Architecture, Strategy, and Design (ASD) documents for the Department of Veterans Affairs Medical IT projects.
• Edit Business Development documents such as Technical and Task Order RFPs. Attend all daily and unique telcons re projects.

Confidential, Oakton, VA

Sr. Tech. Writer

Responsibilities:

• Research and write PMO responses for large federal proposal effort. Interview AT&T SMEs and managers in gathering information in order to prepare Pink and Red team response to telecommunications RFP. All research and meetings done through telcons and email.
• Participate in all aspects of proposal response preparation except production.

Confidential. Reston, VA

Sr. Tech. Writer/Proposal Coordinator/Drafter

Responsibilities:

• Work with Department of confidential Contractor team to produce project artifacts in Agile Programming and SCRUM environment using ProPath templates in the Project Management Accountability System (PMAS). Drafted RSD from BRD.
• Format and edit PWS, RSD, SDD, ICD. Write user guides, training material, and SOPs. Participate in proposal response preparation.

Confidential, Reston, VA

Sr. Technical Writer

Responsibilities:

• HUD Home Equity Conversion Mortgage (HECM) - Short Term Contract
• Write User Guide for UAT; Include entire application content and screen shots on a very tight deadline - heavy formatting in Word 2010. SharePoint document configuration.

Sr. Business Analyst/Technical Writer

Confidential, Alexandria, VA

Responsibilities:

• Overseeing the reporting framework for primary Computer Operations Center in communicating status to executive management; Work closely with federal and contract personnel on daily operational activities; Write, edit and maintain Official Agency correspondence, standard operating procedures, and PowerPoint presentations. Tools: SharePoint Server 2007, Word 2007, Excel ’07.

Confidential, Herndon, VA

Technical Writer

Responsibilities:

• Agile Programming and SCRUM environment. Write requirements for SCRUM iterations. Provide initial process documentation. Position cut due to contract funding disputes.

Confidential, Reston, VA

Technical Writer

Responsibilities:

• Write SharePoint Server 2007 User Guide. Create Functional Specifications from SCRs. Translate and write business process requirements as Functional Requirements with developer clarification and client meetings. Meet with client to review and update Functional Requirements. Modify records in OA Tool database.
• Research and write report on business intelligence portals and dashboards. Write User and Admin Guides for USCIS Confidential and Confidential Confidential projects.
• Rational ClearQuest, RoboHelp, SharePoint Server 2007, MS Visual SourceSafe (VSS), Word ’03 & ‘07, Excel ’07, Visio ‘03. Position ended due to downsizing.

Confidential

Technical Writer/E-Learning Trainer

Responsibilities:

• Write PowerPoint training courses, Write various IT User and Technical manuals, Develop and deliver digital content (copywriting, copy editing, proofing, and content-development process) for external-facing site
• Conducted stand-up and Net Meeting (E-Learning) training for 100+ Local Registration Authority (LRA), 12 CertiPath PKI Officers, PMA members, and Archive Administrators.
• Track and support LRA issues and questions for rollout of CertiPath Identity, Digital Signature, and Email Encryption software certificates (OneBadge smart card), as part of identity management solution based on HSPD12 and FIPS 201 requirements,
• Key Recovery Officer (KRO) and Agent (KRA) in encrypted email Key Recovery process, and Archive Coordinator personnel on the automated Secure Tracker Security archived material tracking system. Manage artifact archive of auditable documents on Livelink Configuration Management system.

Technical Writer

Confidential

Responsibilities:

• Write User Guide and prepare Power Point Training materials for the Multi Family Rollout of Cash Funding loans. Rewrite and update section on Mortgage Backed Securities (MBS). Consult with Developers/Project Management and Training Management as required.

Technical Writer

Confidential

Responsibilities:

• Analyze back-end financial securities business and IT processes for Confidential ( Confidential ) on the Securities Trading and Accounting Tracking System (STATS) & Cash Reconciliation and Control Program (CRC). Write original Change Management Policy and Procedures document.
• Discuss writing Security documents according to audit comments. Work directly with PMO, PM, Analysts, Developers, and QA staff.