Senior Technical Writer Resume Alpharetta, GA - Hire IT People

SUMMARY

Experienced communications professional with a background in web content creation, content management, content strategy, UX, knowledge management, technical documentation, marketing communications, and creative project management; skilled in writing clear, concise content for a range of audiences

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Senior Technical Writer

Responsibilities:

Wrote procedural documentation for internal and field staff for improved user experience
Wrote internal communications

Confidential, Atlanta GA

Content Developer

Responsibilities:

Created content for the official real estate licensing certification course offered by the Real Estate Council of Ontario; developed and applied SEO standards to improve searchability and usability
Conducted research to produce thorough, concise summaries on a wide range of topics according to editorial standards

Confidential, Atlanta, GA

Technical Writer / Communications Specialist

Responsibilities:

Wrote and edited copy for internal communications for the Service Assurance organization supporting the Network Operations Centers (customer call centers)
Designed visually compelling executive presentations, newsletters, posters, email campaigns, iconography, and infographics
Migrated and managed procedural documentation in a proprietary knowledge management system; developed and applied SEO standards to improve searchability and usability
Managed and wrote content for SharePoint sites used by three Service Assurance teams

Confidential, Alpharetta, GA

Content Maintenance Specialist

Responsibilities:

Migrated Confidential .com content for B2B and residential customers to a new TeamSite CMS in an Agile environment
Conducted proofreading, QA, and site UAT reviews of migrated pages
Successfully completed a large content migration and content strategy project for a 37,000 - page website three months ahead of schedule; the new site features an improved user experience for selecting and scheduling services

Confidential, Atlanta, GA

Content Delivery Manager

Responsibilities:

Confidential, Norcross, GA

Project Specialist

Responsibilities:

Designed and managed email marketing campaigns and landing pages marketing financial technology products to banking industry/B2B clients
Coordinated all phases of campaign development for all steps in the user journey including writing, editing, proofreading, layout, and production of emails and landing pages
Enhanced the design of emails and landing pages with HTML5 and CSS3
Designed headers, infographics, and iconography with Adobe Creative Suite

Freelance Graphic + Web Designer

Responsibilities:

Confidential, Atlanta, GA

Technical Writer

Responsibilities:

Wrote and updated documentation used by customer call centers related to procedures, policies, and hardware and software products
Migrated documentation to the MyCSP content management system; conducted proofreading and quality reviews and applied taxonomy and SEO standards
Wrote internal communication bulletins announcing new or updated policies and procedures
Worked with subject matter experts and QA teams to ensure accuracy of content and compliance with editorial standards
Created and edited HTML, CSS, and JavaScript code for improved navigation and functionality
Led a project team in reviewing and updating a process documentation knowledgebase; successfully completed the project on schedule, resulting in improved accuracy and relevancy of all content
Developed a SharePoint site for improved document management, project tracking, and data reporting
Coordinated the development of online training materials