Technical Writer Resume Profile

Career Summary

Primary background includes the building, development, and ongoing management of technical documentation for all audience types. Field of experience includes developing and implementing training programs as well as web design. Excellent capabilities in oral and written communication.
Notable Employers: Electronic Data Systems, Fidelity, Digital, and Compaq
Desktop Publishing: PowerPoint, FrameMaker, Microsoft Word
Online Help Software: RoboHelp
HTML: Dreamweaver
Graphics Software: Photoshop, Visio, ABC FlowCharter, HiJaak, SnagIt
Enterprise Software: SAP R3, J.D. Edwards
Miscellaneous Software: Microsoft Office, Adobe Acrobat, WordPerfect, Excel, SharePoint

Confidential

Senior Technical Writer

Developing application software documentation for Financial and Energy institutions. Designed and created a web interface where clients may access the documentation. Creating online help for the software application using Microsoft word and RoboHelp. Updated the document design and layout. Creating end-user guides. Established templates and guidelines for the Training Department's workbooks.
Confidential Project Manager Product Development Project Manager for client conversion. Liason between the client and Broadridge. Developed project plan and established schedule. Completed assignments within established time frame and budget. Developed software documentation for an application used by Fixed Income Traders. Member of the Capability Maturity Model Integration CMMI team. CMMI is a model for improving and appraising the performance of Development organizations. Confidential Senior Technical Writer
Developed computer middleware, service access, and entitlement software documentation used by the System Administrators on the New York Stock Exchange and the American Stock Exchange created design and layout. Documentation included RunBooks, General Design Specifications, User Guides, and Functional Requirement Specifications. Also, designed and developed multiple intranet web sites.