Technical Writer Resume Profile

Skills and Abilities

Seasoned technical writer with over 12 years of professional writing experience including single-sourcing, branding, product marketing, online help development, web page design, and instructional design
Technical writing experience: software and hardware manuals, online help, single-sourcing, and release notes
Marketing experience: product bulletins, application briefs, advanced feature documents, customer proposals, branding, and web page design
Instructional design experience: training course manuals and computer based training modules
Management
Co-managed a team that was responsible for development, testing, and delivery of a 1.1 million dollar project.
Served as a team lead on multiple projects. Responsibilities included allocation, distribution, and overall management of documentation projects.

Technical Expertise

Software: MadCap Flare 10, Adobe FrameMaker 12, Microsoft Office 365 Word, Excel, and PowerPoint , RoboHelp HTML X5, Visio, Microsoft Project, SharePoint, Adobe Photoshop CC, Adobe Illustrator 8.0, Adobe Acrobat Pro 7.0, Adobe Captivate 2.0, Quark Xpress 6.1, Lotus Notes, Cognos Impromptu, Cognos PowerPlay, SourceOffSite, Adobe Dreamweaver CC, Microsoft FrontPage 2002, VMware Player, MySQL, HTML
Operating Systems: Windows 7, Windows XP, Linux, Sun Solaris 2.4, UNIX System V, R4, MacOS
Management/OSS: Network, Service, and Customer Management for Mobile and Fixed Carriers GSM, GPRS
Telephony: Voice, SS7, Meridian, VoIP

Experience

Technical Writer consultant

Confidenital

Work with an overseas team to update and improve the overall quality of the user documentation as well as create and implement new documentation processes to improve version control and streamline the documentation development process. Create and manage documentation update schedules. Create a FrameMaker template for user documentation and product specification documents. Create and update product specification documents.

Technical Copywriter

Confidenital

Create and edit technical content for an online support site using a Content Management System. Update web pages for the online support site.

Track Data Engineer CONSULTANT

Confidenital

Created virtual training simulators for the railroad industry using a Linux-based tool and the customer's railroad data. Co-managed a team of up to twelve people that was responsible for development, testing, and delivery of a 15,000 mile, 1.1 million dollar project. QA tested software databases. Created training and documentation materials and delivered stand up training to internal employees.
tECHNICAL cOMMUNICATOR Confidenital
In five months' time, I migrated 5000 pages of FrameMaker documentation into MadCap Flare projects, enabling the company to single-source the content and output it to multiple formats including html, webhelp, Adobe PDF and Microsoft Word.
Wrote, edited, and maintained software manuals, release notes, and patch notes.

Sr. Technical Writer

Confidenital

Wrote, edited, and maintained software manuals, online help systems, and release notes for AVST's CallXpress Unified Communications system.
Migrated a large online help system and software manual into MadCap Flare, creating a single-source environment for documentation, training, and online help materials. This project increased productivity, eliminated the need for a content management system, and saved 9000 and hundreds of labor hours per development cycle. The project was documented by MadCap Software as a use case example and can be viewed at the following link:

Sr. Training and Development Specialist

Confidenital

Wrote, edited, and maintained software user manuals, training guides, and computer based training modules.

Technical writer iii

Confidenital

Wrote, edited, and maintained software user manuals, and online help systems for Tektronix' Network Management Solutions product line. Provided support to Product Marketing and Sales.
Team lead responsible for allocation, distribution, and overall management of documentation projects.
Created a series of intranet web pages for the Technical Publications department.
Created and implemented a proposal to streamline Tektronix' documentation delivery process, saving the company over 225,000 and 500 work hours the past five years.
Assisted with proposals. Created product bulletins, application briefs, and advanced feature documents.
Led the re-branding effort for the technical documentation of an acquired company.

Sr. Instructional Designer

Confidenital

Wrote, edited, and maintained training guides for the Meridian 1 product line in accordance with ISO 9000 standards. Assisted with installation and integration of new products. Taught train the trainer classes to introduce trainers to new course material.

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