Career Profile:

I have extensive experience in instructional design, technical writing and training Systems integration and project management Software, database and web development for widely diversified enterprises.

Technologies: Software, Languages Platforms:

• Technical Writing, Learning and Content Development Tools: Acrobat, Articulate, Audacity, Audition, AuthorIT, Authorware, Brainshark, Breeze, Camtasia, Captivate, Doc-to-Help, Dreamweaver, Fireworks, Flash, Framemaker, FreeHand, Illustrator, MadCap Flare, Ovation, Photoshop, Presenter, Quadralay WebWorks, RoboHelp, SnagIt, uPerform, xMetaL, WebEx and various web conferencing systems.
• Content Management/LMS: Drupal, Joomla, Moodle, SharePointLMS, Blackboard, and other learning and content management systems.
• Repository, Revision and Tracking Tools: Apache Subversion, Bugzilla, ClearCase, FogBugz, Team Foundation, Testuff, Vault, Visual Source Safe.
• Operating Systems: DOS, Linux, OS2, UNIX, Windows Client/Server, Internet Information Server IIS , Apache Various development, acceptance and production database, application and web servers.
• Database Management Systems: Access, Act, Alpha 5, DB2, dBase, FoxPro, Goldmine, MS-SQL, MySQL, Paradox, PostgreSQL, Various ERwin, ERD data modeling and Rapid Application Development RAD systems and tools, Salesforce.
• Microsoft: ADO, Access, CRM, Digital Image, Expression Web, FrontPage, Groove, InfoPath, MapPoint, OneNote, Outlook, PowerPoint, Project, Publisher, SharePoint, SQL Server, VBA, Visio, Visual Basic, Visual FoxPro, Visual Interdev, Visual Studio, Works.
• Other Software: Crystal Reports, ClickSchedule, ClickAnalyze, Logi Report, Lotus Notes, QuickBooks, SQL Server Reporting Services, Thomson Reuters Market and Trading Technologies.
• I am highly proficient with numerous commercial, proprietary and open source code editing IDEs, SDKs, compilers and database administration tools: Graphic, Sound and Video Editing, Authoring and Publishing Network Monitoring, and Voice/Data Applications Database Theory, Modeling and Design The Project Management Body of Knowledge and the Software Development Lifecycle.

Experience:

Confidenital

Instructional Delivery Consultant Contract

• Integral member of project Battle Red development, implementation and deployment team, delivering a unified scheduling and mobile applications platform across seven 7 product service lines throughout North America.
• Developed Instructor Led Training guides, Reference, and Step instructions Software Release notes, E-learning modules, Learning Assessments, software Test Cases and scripts.
• Delivered User Acceptance Testing and Training, Train the Trainer, Classroom ILT, One-on-One, and Webinar training for seven 7 implementations of ClickSchedule and Job Details mobility integrated with SAP SD module..
• Provided training rollout logistics, and on-site post-go-live support and training.
• Assisted with change management, quality assurance, data validation, developed and executed test strategies. Deployment, and maintenance of QA, Stage, Training and Production environments.

Confidenital

Instructional Technologist Contract. Ten Months

• Architected and authored Web-based Help file system during domestic and offshore development of a SaaS, or cloud-based application designed to fulfill electronic case filing of bankruptcy petitions in all U.S. jurisdictions. Along with a CRM component, the application administers due diligence via web services, namely, customized research and financial information for use by attorneys in the investigation of clients' financial affairs for the preparation and filing of bankruptcy schedules and other documents for presentation to Federal Courts. More than 700 SCORM and DITA compliant topics pertaining to the software were covered.
• Delivered instructor led training to the company's call center personnel and webinars to off-shore quality assurance and testing teams.

Confidenital

Instructional Designer / eLearning Developer Contract. Five Months .

Created e-Learning modules and software simulations using various SCORM, DITA and 508 compliant multimedia development tools such as RWD uPeform for a Department of Defense initiative with the United States Military Entrance Processing Command. Software development known as Virtual Interactive Processing System VIPS will manage the enlistment process for all U.S. Armed Forces from initial interview through Basic Training. The e-Learning curriculum is designed to educate Train the Trainers and end users of the system within the accessions community of interest.

Confidenital

Technical Writer, Training Specialist Contract. Ten Months .

• Delivered Instructor Led, Train the Trainer, and Web-Based training for R-3 roll-out of SAP Enterprise Resource Planning ERP with Bolt-on ClickSchedule and ClickAnalyze, Customer Relationship Management CRM , Work Force Scheduling and Master Data modules.
• Developed e-Learning modules, software simulations, technical writing, editing and framing of instructor and end-user courseware, job aids and other blended learning tutorials.

Confidenital

Training Consultant Contract. Six Months .

Conducted state provided software training on commercial, off the shelf software. Namely, Microsoft Office 2007 Access, Excel, OneNote, Outlook, PowerPoint, Project, SharePoint, Word also, Adobe Acrobat/Distiller Creating PDF documents, electronic forms and document conversion to state employees.

Confidenital

IBM Trainer Wachovia Securities/AG Edwards Merger Team Contract. Seven Months .

During the most difficult securities and market environments in decades, delivered field, group and individual training of Thomson Reuters Market and Trading Technologies to Financial Advisors and their staff in support of the Wachovia, A.G. Edwards merger and SmartStation trading platform integration. Provided business critical skills needed to understand new workflow processes, applications and reports within the proprietary system..

Confidenital

Information Architect Contract. 2 Years, Eight Months .

• Develops enterprise technology to administer personnel, state agency professional and business licensing regulation management, enforcement, public safety inspections and data collection, currently deployed by twenty two states and the U.S. Army.
• Web Help System Designed, developed and authored a topic-oriented, context-sensitive Web-based help solution to provide user assistance with a suite of an enterprise class, web applications, which manages state licensing and regulation.
• Reference Manual Authored, and published internal, external User and Administrator's reference guides. Documented functional specifications and wrote software release notes.
• Database Documentation Documented SQL, Oracle database schema and objects supporting the applications.
• Quality Assurance Constructed test plans, performed regression testing, analyzed and documented test results,

Confidenital

Education Specialist Contract. Nine Months .

• Market leader in providing solutions for the capture and analytics of unstructured multimedia content and transactional data from telephony, web, email, video and other data stores for a wide range of markets, from healthcare to retail and telecoms Contact and Call centers for public safety and financial services.
• Administrators Training Advanced education for IT personnel, covering the administrative applications, system architecture, maintenance procedures and troubleshooting tools.
• Core Applications Training System applications training for supervisors, team leaders and other users of the system.
• Call Center Training Created electronic evaluation forms Taught effective coaching scenarios.

Confidenital

Programmer/Analyst/Writer Contract. Nine Months .

• A technology company innovating solutions to collect, store and disseminate data related to Human Resources and the administration of employee benefits. A suite of software developed by Common Census provides employers, employees, insurance professionals and carriers access to related data via desktop and on-line applications.
• Designed and authored end-user documentation, on-line help and support files for technology applied by customers that include insurance carriers, producers, enrollment companies, human resource departments and the employees they represent.
• Provided instructor led and Web based training to business partners employers, insurance underwriters and benefit enrollers, to insure a solid understanding of procedures and operations of the various software modules, which support more than fifty enrollment plans and over 500,000 employees.

Confidenital

Technical Trainer Contract Six Months .

Software training for an SAP implementation of Logistics, Supply Chain, and Geographical Information System employed for routing, receiving, delivery, tracking and tracing of freight and rolling stock.

Confidenital

IT Consultant/Technical Trainer Contract.

COTS software training at various and other computer learning centers, and businesses. Typically, the instruction is instructor-led, based on Adult Learning and Performance Based principles, where objectives are stated step by step How To's are demonstrated and hands-on practice permit learners to demonstrate newly acquired skills.

Confidenital

Systems/Project Manager

• Planned, designed, implemented, maintained, trained, coded, tested, baseline support and risk management for various CTI, telephony and voice/data based mediums of audio, video, and internet conferencing and communications platforms.
• Conducted and managed complex equipment installation, change management, inventory, preventive maintenance, equipment and software/hardware upgrades and modification activities and User Acceptance testing.
• Designed, developed and implemented Web-based framework for systems analysis, monitoring and metrics reporting on infrastructure utilization and performance. Determined, and reported root-cause analysis, for outages and down time.
• Developed several departmental intranet/extranets consisting of multimedia content for use in planning, educating, collaboration and knowledge management.
• Analyzed and evaluated, new and existing technologies. Performed due diligence investigations to make specific recommendations in support of enterprise goals and objectives.

Confidenital

Field Trainer. Contract. Nine Months .

Delivered field training for ClientOne, a national project refreshing Edwards from legacy systems to Windows platforms with more than forty proprietary financial and securities trading applications. A dedicated team of 75 instructors trained more than 12,000 users in 690 branch offices.

Confidenital

Technology Training Consultant

Delivered Instructor Led Training for Mead's Vision 2000 project a worldwide roll-out and refresh of software and hardware for Mead Corp. Courses taught include: fundamentals through intermediate and advanced in all components of Windows NT, MS Office, MS Project, MS Access, Visual Basic, Data Modeling, Crystal Reports, Lotus Notes.

Confidenital

Technology Instructor

Rendered a comprehensive portfolio of technology training and courseware development to Fortune 1000 and government entities throughout the United States.

Confidenital

Contract Programmer/Analyst/Technical Trainer, Writer

• Contract with Kreative Technical Solutions and Seafax, Portland ME. As the lead architect, developed the first release of Eureka , the leading provider of credit and marketing information for the seafood industry. Composed, and compiled accompanying help file, and user documentation. Trained management and staff, on the features and functions of the software.
• Contract with Kreative Technical Solutions, Portland ME. Working with a team of software engineers, developed customer relations, scheduling and distribution solution for Portland Glass. Primarily, responsible for designing the graphical user interface. Authored and compiled, associated help files, and end-user documentation. Trained management and call center personnel.
• Contract with Retail Solutions, Inc., Falmouth, ME. to implement Point of Sales POS solutions for small and midsize convenience and grocery stores. Responsibilities included staging, integration and installation of store technology devices including complete POS solutions. Facilitated end-user technical and procedural training, for store staff and management.

Confidenital

Manager, Traffic and Transportation.

• Initiated, drafted and directed all Interstate Commerce applications, petitions, complaints, orders and other proceedings relating to transportation regulation and other matters before federal and state regulatory agencies.
• Developed and maintained commercial and government transportation contracts.

Confidenital

Distribution Mgr.

Solicited, evaluated and maintained commercial and government transportation accounts as well as purchasing for-hire rolling stock and services, rate negotiation and tariff publication

Confidenital

Transportation Account Sales.

Developed, purchased and arranged shipping and transportation accounts and contracts. Negotiated and brokered for growers, packers and retailers of agricultural commodities and other time, temperature and market sensitive products with common motor and rail carriers operating throughout the principal markets of North America.

Confidenital

Vietnam War Era Veteran. Honorably Discharged.