Technical Writer Resume

SUMMARY

Technical Writer with 3+ years of experience authoring high - quality software documentation, templates and user guides/manuals, with the ability to break down complex information into clean, easy to read internal and end user documentation

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Technical Writer

Confidential

Responsibilities:

Created internal process documentation, training manuals for new employees, and job aids in Confluence
Created customer-facing documentation, user guides, troubleshooting guides, FAQ, and other content for the company website and for the online customer dashboard/portal
Created scripting for emails, voicemails and call center calls

Technical writer

Confidential

Responsibilities:

Temporary assignment: created user manuals/documentation for badge templates/card access for all Confidential employees and offices
Created the Software Requirements Documentation in Confluence for the online customer web portal and the internal desktop application, based off of the needs of the company executives
QA/Functional Testing- Designed a test plan to fully test online portal functionality as well as desktop application, verified bug fixes and new feature requests. This was done using Confluence and Asana

QML software engineer

Confidential

Responsibilities:

Front-end IFE (In-Flight Entertainment) development, offsite with Panasonic Avionics - specifically on Cathay Pacific Airlines, using QML and both Qt4 and Qt5
Bug fixes and feature changes to satisfy customer requests/requirements
Git and Sourcetree for version control

QML software engineer

Confidential

Responsibilities:

Primary front-end developer of the touchscreen/GUI of a new Life Support Ventilator, using QML with Qt5(5.6.1). Designed/created user interface features, while following strict coding conventions, SRS documentation and FDA Guidelines for medical devices
C++ (integrating the back end with the QML)
Code reviews and version control using Test Track, Surround SCM and Collaborator Client