SUMMARY

• I am submitting a resume for your consideration for Technical Writer position that you have posted as available on your website.Attached is my resume that details my experiences, which include, but are not limited to: working in high pressure environment(s), attention to detail
• Exceptional customer service skills, and extensive troubleshooting skills with emphasis on imaging equipment. While my experience is in the medical environment, these skills and knowledge can be applied to your organizations needs. Medical equipment employs, and is not limited to: electronic, pneumatic, hydraulic and computer controlled technologies. I also have a forklift licenses.
• Provide first line service on a 24x7x365 basis and support for a major metropolitan medical center and secondary support to satellite facilities and two (2) physician owned imaging centers.
• Perform preventative maintenance/performance verification and calibration of imaging systems and ancillary equipment with particular emphasis of the following:
• MRI systems, Cath Labs, Special Procedure systems, Nuclear Medicine Systems,CT units, XR - XR/d, Mamography units and Other assorted Imaging devices to include, but not limited to: C-Arms, Mobile Rad systems, bone density systems, and CR systems.
• Provided first line service for a $7.75 million in contract revenue and, support and development of regional multivendor programs; develop site specific plans and service strategies, while working closely with Area Service Manager and the customer to ensure smooth startup of multivendor programs.
• Responsible for a team of twelve (12) service engineers to provide first line service on a 24x7x365 basis and, support and development of regional multi-vendor programs; develop site specific plans and service strategies, while working closely with Area Service Manager and the customer to ensure smooth startup of multivendor programs. Repair, perform preventative maintenance/performance verification and calibration of imaging systems and ancillary equipment with particular emphasis of the following

PROFESSIONAL EXPERIENCE

Multivendor Site Specialist

Confidential, Chicago, IL

Responsibilities:

• Provide first line service for a $1,975,000 contract on a 24x7x365 basis. Repair, preventative maintenance/performance verification and calibration of imaging systems and ancillary equipment with particular emphasis of: MRI systems, Cath Labs, Special Procedure rooms, and CT units.
• Oversee account’s. Monitor service activities. Assist in-house service technician’s with repair when time permits, order parts and call in O.E.M. to assist in-house engineer in repair of his primary sites.
• Perform all necessary documentation to satisfy customer demands. Developed computerized equipment tracking program to provide customer with reports that they deserve & need (It’s in MS Access & Claris Filemaker Pro), & provide documentation to facilitate easier input of insurance claims thus decreasing turnaround time.
• Job Description/General Statement of Duties: in addition to the skills listed above, I also performed the following unique to these sites:
• Lead moderately complex projects involving evaluation of new networking technologies were major upgrades to existing systems.
• Assist in evaluation of new networking technologies.
• Developed a customized quality control processes were major software releases or product upgrades to sign network systems.
• Participated on product development design teams for development of new products.
• Provided fourth level technical support.
• Work independently with little direction from the technical manager.
• Provide direction to associates on a project team basis.

Confidential, Salt Lake City

Asset Manger/Imaging Field Service Specialist

Responsibilities:

• Repair, preventative maintenance/performance verification and calibration of imaging systems and ancillary equipment with particular emphasis of Specials/Cath lab systems (45% bi-plane) of various manufacturers (predominately Siemens and Phillips)
• CT (predominately G.E.), R&F systems (predominately Siemens), and PM of MRI system (predominately G.E.)
• I have successfully maintained a Siemens 63SP to include repair and cryogen fills for the past year, for a chain of five (5) hospitals in Salt Lake City area. Perform pre-purchase evaluations, develop bid specifications, ensure system capability, develop QA program, repair, and calibrate computerized radiography systems with particular emphasis on FUJI, AGFA and IMAX.
• Developed each imaging service program from nothing, to a full service imaging service department that maintain the imaging equipment within the hospital.
• Developed PACS quality control, component testing, and acceptance testing and implement automatic problem notifier. Developed comprehensive imaging equipment program tailored to the equipment at each customer’s site to optimize PAC performance.
• Work closely with Radiologist, non-radiologist, various department heads, multiple vendors, and technical staff to ensure that the PACS system meet there immediate needs, and ensure that equipment procurements (hardware and software) would be flexible enough to allow future expandability.