Senior Instructional Designer Resume Arlington, VA - Hire IT People

SUMMARY

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Senior Instructional Designer

Responsibilities:

Designing curriculum and developing Instructional Design/Web-based training for proprietary software, Personnel Assist, designed to assist Federal agencies manage staff personnel records, including military service transition, agency transitions, and retirement.
Curriculum development and video production.
Application of Instruction Design ADDIE concepts and Section 508 compliance in development of Web-based training based on HHS’s Enterprise Identification Management (EIDM) system user manuals.
Designed and created structured lesson plans and Web-based training programs according to teh lesson plans. (Training developed in Adobe Captivate, Audition, Photoshop, and CorelDraw.)

Confidential, Washington, DC

Senior Instructional Designer

Responsibilities:

Worked in coordination with teh Director’s Office, developing Web-based training and user manuals for complex customer service representative scripting tool including enrollment, claim resolution, and service eligibility. Included built-in, auto-scoring testing, and Section 508 compliance.
Web-based training followed teh development of teh user manuals. Each training module required embedded testing with student tracking and test-score recording.
Participated in Business Process Improvement Team.
Required ability to communicate technical concepts to a non-technical audience.

Confidential, Bethesda, MD

Senior Instructional Designer

Responsibilities:

Production of life-cycle system documentation (SDLC) and web-based training for NIH Grants Management program. Required interacting with senior NIH staff and SAIC program manager and programmers.
Developed Standard Operating Procedures (SOPs). Produced hard copy user manuals as well as RoboHelp versions.
Designed and created structured lesson plans and Web-based training programs according to teh lesson plans. (Training developed in Adobe Captivate, Audition, and Photoshop.)

Confidential, Fairfax, VA

Instructional Designer/Senior Technical Writer

Responsibilities:

Provided Software Development Life Cycle (SDLC) for financial management programs and contract acquisition software including user manuals, on-line halp, and instructional design for Web-based and classroom training.
System Requirements Documentation and Change Management.
Standard Operating Procedures (SOPs).
Restructured existing training programs to be more efficient in carrying out teh goals of teh agency.
Additional duties: Grammar and TEMPEffective Writing courses for SEC staff.

Confidential, Alexandria, VA

Senior Web-based Trainer/Technical Writer

Responsibilities:

Software life cycle development (SDLC) of user manuals for Federal Aviation Administration’s En Route Automation Modernization (ERAM) air traffic control system.
Developed computer-based training incorporating testing for individuals and database connectivity for scoring and record keeping.

Confidential, Washington, DC

Senior Technical Writer

Responsibilities:

Analyzed and revised of National Park Service IT policies and procedures cited for deficiencies by teh NPS Inspector General.
Web-based and classroom training based on revised policies and procedures.

Confidential, Fairfax, VA

Program Manager, Documentation and Training

Responsibilities:

Life-cycle documentation for design and implementation of build-out of UUNET’s Internet network from DS3 to OC 192
Technical drawings
Web-based documentation.
Installation guides for Field Operations technicians.
Training development and presentation.
Policies for Service Level Agreements.
On-line halp and user guides for UUNET’s Global Logistics Operations.
Required constant interaction with project managers and engineers as well as senior VPs.

TECHNICAL SKILLS:

Documentation Tools: Microsoft Word, Adobe FrameMaker, Microsoft Publisher, Illustrator, Photoshop, RoboHelp, CorelDraw

Training Tools: Adobe Captivate versions 1-9, LMS (various), Adobe Audition, Adobe Premiere Pro, Microsoft PowerPoint

Other Tools: Dreamweaver, Access, Excel, Microsoft Project, Visio, Flash