Technical Writer Resume

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

Restructured/updated help system for web application using Adobe Robohelp 12 including graphic work
Developed trouble ticket tracking system and maintained agency facing library in SharePoint 2013
Created and enhanced Standard Operating Procedures for new software roll out
Maintained document resources library and update schedule for administration guides, configuration management guides, system architecture diagrams, security boundary documents, and database table treatment guides, etc.
Worked with SDLC phases in planning of interface design and testing for functionality and 508 compliance
Developed running list of enhancements and future enhancements to train management on new deployments
Created glossary of system terms to simplify for users and recruitment material to increase user base
Interfaced with users to ensure needs were met and future enhancements were adding value to the application

Confidential

Technical Writer

Responsibilities:

Created document standards and templates containing styles, quick parts, and custom formatting.
Created Administrator and User guides and trained administrators in use of the templates.
Performed online demonstration and training for the created templates and standards.

Confidential

Technical Writer

Responsibilities:

Created template based on predetermined style guide for participant/instructor guides.
Worked with Subject Matter Experts to determine validity of current content and create help material for Robohelp and Prepared storyboards (using Snag It) for future CBT creation

Confidential

Instructional Designer

Responsibilities:

Refine storyboards and produce CBT products in Articulate using Snag It and Photoshop for graphic work
Edit and verify training documentation for new scheduled drug system software

Confidential

Help Desk Call Center Operator

Responsibilities:

Resolve calls for the Windows 7 migration at the law firm and resolved the most calls.
Support Windows 7 and XP, Office 2010, and numerous specialized firm applications.

Confidential

Internet Multimedia Consultant

Responsibilities:

Trained in excess of 300 people in Digital Audio Production and Paint Shop Pro.
Wrote courses, created intranet training and support site.
Trained video editing and introduction to web content management tool.
Performed XP network administration tasks.
Assisted in designing workflow for web content management.
Used Robohelp to create small CHM packages in support of the proprietary software

Confidential

Contractual Graphic Designer & Document Processing

Responsibilities:

Worked in graphic design and document processing department
Troubleshoot MS Office issues and offered input to training department curriculum
Created visual aids for use in courtroom