SUMMARY

• Writing copy for print and online delivery Developing training, help, technical, and SEO - friendly content; Providing requested levels of edit - light copyediting to substantive editing
• Developing and maintaining editorial standards, style guides, and templates; Assessing the current state of content organization and recommending strategies for improvement; and Working with Agile/Scrum teams.
• I also have experience as a Training Developer and Classroom/Online Instructor.

TECHNICAL SKILLS

Microsoft: Office (Word, Excel, PowerPoint, Outlook) Visio SharePoint

Adobe: Acrobat Pro FrameMaker Photoshop

Google Apps: Gmail, Calendar, Drive, Docs, Sheets, Slides Nine years

Mediawiki: Five years

Scripting/Software: HTML/Text Editors Adobe Dreamweaver, Notepad+, TextMate

PROFESSIONAL EXPERIENCE

Senior Web/Technical Writer/Editor

Confidential

Responsibilities:

• I provide technical writing and editing services for Information Technology Strategies.
• I provided part-time technical writing, editing, and template development (MSWord and Google Docs) for 5AM Solutions, a provider of cloud-based solutions for the life sciences and healthcare.
• I provided consulting and editorial services for the Web Development and Communications teams at the Defense Acquisition University (DAU), Fort Belvoir, Virginia.

Senior Web Writer/Editor

Confidential

Responsibilities:

• Working with a Web editorial team, I consolidated new and migrated content on the SAMHSA website; wrote and edited Web copy; and served as lead on a Section 508 remediation project for 1200 pages of PDF content.

Senior Associate/Web/Technical Writer Editor

Confidential

Responsibilities:

• As a contractor to the Department of Veterans Affairs, I worked with multidisciplinary Agile teams on the Enterprise Veterans Self-Service (EVSS) project, which focused on developing and enhancing features on Confidential .
• The primary goal was to enable veterans to apply for and manage benefits online. I participated in design discussions; developed and maintained tone of voice and editorial guidelines; contributed topics and resource pages to a Confluence wiki knowledge base; and developed
• MS Word templates for various deliverables. Outside of the EVSS project, I blogged on a company SharePoint site and provided part-time writing and editing support for conceptual Web pages, email blasts, brochures, infographic text, and research reports.

Senior Web/Technical Writer Editor

Confidential

Responsibilities:

• I served as Technical Editor (remote) for the Impression Exchange Solution (IES) Guidelines, developed by the Interactive Advertising Bureau in New York, NY.
• I provided editorial support for the first phase of a DC Government agency migration to the Drupal content management system; assisted clients with content migration; solved HTML and CSS issues; monitored site performance; and recommended design changes and enhancements.
• I collaborated with the Associate Director of the US Forest Service OCIO to develop a communication plan for an Enterprise Architecture Awareness rollout.
• I edited technical training manuals

Managing Editor

Confidential

Responsibilities:

• I served as the first managing editor of Confidential, a joint initiative of the Department of Veterans Affairs and the Department of Defense. The website supported veterans' benefits and services.
• I gathered content requirements; maintained an editorial calendar; worked with stakeholders to meet publishing deadlines; worked with our Art Director on brochure and poster campaigns
• Developed and maintained editorial standards; updated content; maintained user guides for internal systems; and monitored content quality and feedback.

Technical Writer-Editor

Confidential

Responsibilities:

• I provided technical writing and editing support for medical terminology databases and online thesauri used (ontologists and software developers); developed and delivered content specifications, user guides
• Administrator guides, API guides, release notes, online help, and training materials; coordinated training sessions for an Enterprise Architecture rollout; developed documentation templates for Adobe FrameMaker, Microsoft Word, and MadCap Flare
• And developed and maintained knowledge base topics on MediaWiki and Confluence.

Consultant/Training Instructor

Confidential

Responsibilities:

• I taught the official training curriculum (online and classroom) for users, a single-source publishing system for writers and trainers.

Consultant

Confidential

Responsibilities:

• I gathered requirements for an internal online knowledge base used by the General Services Department (GSD) to serve World Bank staff; completed a content inventory to identify current site structure and assets
• Worked with the General Services team to develop a business classification taxonomy; tracked support tickets; served as a writing coach and editor for business units tasked with writing online help content; and monitored content quality.

Technical Writer Editor

Confidential

Responsibilities:

• I developed and maintained a documentation library for the company's flagship product, Clinical Workstation
• Participated in product design sessions to provide feedback on design and usability and developed and maintained a user guide, administrator guide, release notes, and online help for the product.