Summary

• Excels in assimilating new technologies and processes t develop white papers, proposals, documentation, and help systems for a variety of applications and audiences.
• Use of best practices and innovative tools t develop cost effective solutions while targeting the appropriate audiences FEs, CEs, System Administrators, Support, etc.
• Proficient with a wide range of authoring tools such as structured authoring which improves content accuracy and increases efficiency.
• New product development experience with expertise in both hardware and software in a variety of markets data, telecommunications, security, wireless, financial, and manufacturing .
• Detailed oriented technical writer/analyst with project management, engineering, quality assurance, and professional services skills.
• Highly motivated, creative problem solver wh takes a positive and collaborative approach t resolving issues and deploying solutions.
• Excels in designing, establishing, administering, and scripting usability testing and test cases.
• Proficient in all aspects of product development life cycle and project management release processes.
• Comfortable with the full range of IT solutions spanning from traditional methods t online and web based.
• Knowledgeable of a number of operations systems Linux, UNIX, Windows, VOS, FTX, and MAC OS .
• Proficient with a full range of authoring and source control tools:
• Adobe FrameMaker, SGML, and XML
• Adobe Photoshop and Illustrator
• Adobe RoboHelp
• Documentum, eDocs, eRoom, and Process Analyzer
• SourceSafe, Clear Case, Agile, and NG3
• Snagit and FullShot
• Microsoft Office Suite Word, Excel, Outlook, Visio, Publisher, Project, SharePoint, and PowerPoint

EXPERIENCE

Confidential

Senior Technical Writer

• Worked closely with DoD, project managers, and technical solution providers t create, revise, and edit documentation. The documentation was solution-provider based and produced for RIAC and DTIC in fulfillment of contract requirements. Documentation was created using MS Office with a focus on providing information that meets DoD and customer requirements.
• Created and revised architecture overviews.
• Created and revised SharePoint site.
• Created architectural information.
• Created processes and SOPs.

Confidential

Senior Technical Writer Contract

• Responsible for the creation of system hardware and architecture guides for next generation networks and digital home markets. Worked with ASIC designers and project management t create documentation for Lantiq's XWAY Home Networking product line. Documentation was created in structured frame maker with a focus on providing information for OEM manufacturers.
• Created and revised architecture overviews.
• Created and revised register reference guides.
• Created release notes.

Confidential

Senior Technical Writer Contract

• Responsible for the creation of work flow and procedural instructions for the manufacturing of metal organic chemicals for the electronics industry. Documentation was created in accordance t best practices used in the industry with a focus on quality and safety. All materials produced using Adobe and Microsoft tools.
• Created and revised procedures on packaging preparation.
• Created and revised production procedures with an emphasis on lean manufacturing techniques.
• Created batch record process check lists.
• Created safety and maintenance procedures t maintain the factory t OSHA standards.

Confidential

Senior Technical Writer Contract

• Responsible for the creation of work flow and system requirements documentation for the purposes of inventory visibility throughout the clinical supply chain in accordance with the SDLC process. Working with a team of SMEs, I created and refined a series of process flow charts and business requirements for moving their GMP clinical supply chain drug products from a manual t a fully automated process using oracle. Documentation was created within clinical planning, manufacturing, QA, and regulatory requirements. All materials produced using Adobe Frame Maker and Microsoft tools.
• Created and revised clinical supply chain flow charts using the SCOR model.
• Created and revised business requirements document.
• Created high level system flow map.
• Created and revised a system requirements document.

Confidential

Principal Technical Writer Contract

• As a member of the SAIC Homeland Protection and Preparedness Unit I was responsible for the creation and support of various DoD technology objective documents. All documents were created within the DoD requirements while adhering t a best practices approach t developing products and documents that meet DoD Technical Readiness Levels TRLs . All materials produced using Adobe Frame Maker and Microsoft tools.
• Created and revised strategic plans for the NSRDEC.
• Established System Engineering Product template that was used t define product requirements and deliverables.
• Worked closely with project management t create Technical Transfer Agreements for each functional area within the various technology objectives.

Confidential

Principal Technical Writer

• Lead the creation and continuous improvement of user and administration guides for performance testing, monitoring, and management software. In collaboration with project management, engineering, and QA, delivered the Hammer documentation set and help system as part of each software release. All materials produced using Adobe and Microsoft tools. Software and documentation was developed within an Agile environment using SCRUM.
• Created and revised documentation using marketing requirements documentation and a software development life cycle process.
• Created and developed installation and configuration documentation for SuSE Linux servers.
• Established a web based help system using Robohelp. Converted winhelp t webhelp and created context sensitive help using Map IDs.
• Determined and established documentation requirements and template standards.
• Cross functional team member achieved goal of tracking and managing development, QA, and documentation.
• Maintained and structured the online documentation using SharePoint.
• Participated on a usability group that included testing features/documentation with the target audience and technical team members.
• Worked closely with GUI designers t improve usability by providing administration and user process flows.

Confidential

Principal Technical Writer Contract

• Rebranding team member - Created and revised FrameMaker templates and addressed process issues with moving t online help using ePublisher. All materials produced using Adobe and Microsoft tools.
• Created and revised FrameMaker templates.
• Rebranded six integrated circuit reference documents.
• Participated in ePublisher training. Created a standard process for moving several different templates t online help.

Confidential

Principal Technical Writer Contract

• Developed user and administration guides for explosive and weapons detection systems. Working in collaboration with engineering, QA, and Transportation Safety Agency TSA representatives, created a documentation set for the TSA t deploy, operate, and maintain checkpoint detection systems. All materials produced using Adobe and Microsoft tools.
• Created and revised documentation using marketing requirements documentation and a waterfall software development process.
• Created an Explosive Detection Threat Resolution Interface user guide.
• Revised a Product User guide that described the various products offerings from Reveal.
• Created a Multiple Control Console administration guide.
• Participated on usability test team where the TSA customer performed simulated testing using the documentation and EPS system.

Confidential

Principal Technical Writer/Analyst

• Developed tools, certification training programs, technical reference, and user guides for implementing RFID technology. Working in collaboration with the research development group, created tools that identified specific RFID requirements for several vertical markets. All materials produced using Adobe and Microsoft tools.
• Created customer supply chain solutions using a best practices approach t RFID deployment. This included all aspects of supply chain management including item, package, and container based supply chains.
• Used web-based tools Webex t design and develop training and customer support vignettes.
• Developed a RFID label converter certification-training program.
• Developed several business cases/solutions for customers in various markets.
• Wrote and revised an RFID implementation methodology/white papers designed as a best practices approach t implementing RFID in various vertical markets.
• Created and revised administration, technical reference, and user guides.

Confidential

Principal Technical Writer Contract

• Wrote user guides for GGSN and PDSN product lines for wireless markets. Worked extensively with engineering, QA, and project management t create documentation for system administrators. All documentation was authored in Adobe FrameMaker, delivered in PDF. Gained practical experience in how t work with Sarbanes Oxley regulations. All materials produced using Adobe and Microsoft tools.
• Created and revised documentation using marketing requirements documentation and a waterfall software development process.
• Revised existing documentation with session configuration information for GGSN and PDSN.
• Revised existing administration and user guides with new CLI commands.
• Worked closely with the education department t establish test cases that were used for customer usability testing.

Confidential

Principal Technical Writer Contract

• Wrote user guides for 1xevd wireless technology. Worked extensively with marketing engineering, QA, and project management t create documentation for system administrators. All documentation was authored in Adobe FrameMaker, delivered in PDF and online help.
• Developed an enhanced session configuration guide t minimize dropped calls from soft sector handoffs.
• Added enhancements such as new CLI commands and online help screens t existing administration and user guides.
• Successfully met the need of several third-party customers using a conditional documentation solution from a single source.

Confidential

Principal Technical Writer Contract

• Wrote planning, configuration, and implementation documentation for plant automation. In collaboration with marketing, engineering, QA, and project management, created documentation for plant planning and operation. All documentation was created using structured authoring with Adobe FrameMaker SGML and produced in PDF, hardcopy, and online help.
• Organized the existing information int a single document t plan and implement IT networks in a plant environment.
• Developed information using information mapping while using a single-sourcing architecture.
• Created flowcharts t troubleshoot network and plant infrastructure components.

Confidential

Principal Technical Writer/QA Specialist

• Wrote installation, configuration, and training documentation for IT management and security infrastructure. In collaboration with software engineering, customer support, QA, and project management, created documentation for administrative audiences. All documentation was authored in Adobe FrameMaker, delivered in online form, and was accessible from the software user interface.
• Created and revised documentation using marketing requirements documentation and a waterfall software development process.
• Reorganized the existing document set, reducing its size and improving ease of use.
• Developed a getting started guide t address customer usability issues.
• Created test plans and ensured the product met with quality release requirements.
• Wrote test plans and used established testing methods as part of the QA team.

Confidential

Principal Technical Writer

• Wrote installation, configuration, white papers, and field deployment documentation for Power Line Communications PLC networks that run on medium voltage lines and use 802.11a/b WiFi technology. In collaboration with mechanical designers, software engineering, and project management, created user and administrative documentation. All documentation was created used Adobe FrameMaker and Illustrator. The documentation was produced in hardcopy as well as PDF.
• Developed content requirements for Field service engineers.
• Determined training content and taught several courses for potential customers.
• Designed and wrote all hardware and software PowerWiFi documentation.
• Created a Product Life Cycle process document.
• Created illustrations from proEngineer sources using Adobe Illustrator.
• Established installation standards for the PowerWiFi and the power utility industry.

Confidential

Principal Technical Writer

• Wrote installation, configuration, and online help documentation for network management client server software that manages a switchless switch. Created procedures that aggregated IP, ATM, Frame Relay, MPLS, and POS network services on a single chassis. The documentation was authored in FrameMaker and RoboHelp for ILEC and CLEC customers.
• Determined content for the entire documentation set and online JavaHelp.
• Integrated context sensitive help int the GUI including the creation of java help and mapping all topics using map IDs.
• Created installation and support requirements for network management software.

Confidential

Principal Technical Writer/Project Manager

• Managed and wrote installation and configuration documentation for Web Engine products and services. The documentation was authored in FrameMaker and WebWorks and was available in hard copy, CD-ROM, and html. The target audience was Field Support FE and Customer Support CS Engineers.
• Created and revised documentation using marketing requirements documentation and a waterfall software development process.
• Established content for the entire documentation set aimed at installing, configuring, and administering web engines.
• Created Installation and Configuration documentation for Red Hat Linux servers.
• Work with Document control t release all materials using Bill of Materials BOMs and Engineering Change Orders ECOs .
• Worked with vendors t design product labeling safety, UL, and shipping labels .
• Developed a documentation delivery process involving the production, release, and delivery of each product.
• Developed usability test case scenarios and provided feedback t engineering and technical publications.

Confidential

Principal Technical Writer/Manager

• Managed and wrote documentation for the Remote Access System 1500. Developed procedures for DHCP, NAT/PAT, dial in, and dial out applications. In collaboration with the engineering team, was responsible for determining the impact of ECOs and design changes on the documentation. All documentation was authored in Frame Maker and WebWorks.
• Created and revised documentation using marketing requirements documentation and a waterfall software development process.
• Created and revised the getting started and system management documentation for the Remote Access Server RAS 1500.
• Created a help system for a web-based configuration wizard.
• Responsible for all aspects of delivering the documentation on paper, CD-ROM, and web.

Confidential

Principal Technical Writer

• Wrote administration and end user documentation for Remote Access Concentrator and VPN products. Lead project teams though the product development and introduction process. Responsible for the evaluation and implementation of documentation tools. All materials produced using Adobe and Microsoft tools.
• Created and revised documentation using marketing requirements documentation and a waterfall software development process.
• Revised administration documentation for UNIX and Windows based routers that utilized BGP, OSPF, and RIP.
• Created a quick start guide t instruct the end user through the various processes t install, configure, and administer remote access products.
• Proposed and implemented department standards such as document specifications t ensure consistency in the planing, development, and production processes.
• Establish usability test case scenarios by creating the scripts used by the target audiences. Presented the results t the technical publications and the software project teams.

Confidential

Principal Technical Writer Contract

• Wrote administration documentation for packaged goods software. Wrote for UNIX and Windows NT applications concentrating in database management. Worked closely with program management and SQA from project inception t completion. All materials produced using Adobe and Microsoft tools.
• Revised database administration documentation for UNIX based server tools.
• Evaluated and recommended a set of tools for moving documentation from paper t online.
• Performed troubleshooting and system administration on department equipment. Resolved several software incompatibility issues with RoboHelp and Windows.

Confidential

Principal Technical Writer Contract

• Wrote customer service and system administration documentation for client server applications. Wrote for UNIX and Windows NT systems for enterprise wide networked systems. Produced technical information in hardcopy and online. In collaboration with the design team, designed and developed new products and services. All materials produced using Adobe and Microsoft tools.
• Evaluated and recommended a set of software tools that resulted in the creation of on-line help systems, which resulted in fewer service calls, and ease of use for the software products.
• Developed an embedded context sensitive help system, which resulted in a more user-friendly software package.
• Created a standard document and tracking plan, which improved the delivery of documentation and software products.

Confidential

Principal Technical Writer

• Managed and wrote customer service and field training documentation for a variety of fault tolerant computer systems. Worked extensively with hardware RISC and CISC chip sets and software teams t design and release new products. Participated on product review teams t initiate engineering change orders ECOs for existing equipment and user documentation. The target audience was Field Support FE and Customer Support CS Engineers. All materials produced using Adobe and Microsoft tools. Created original solutions including:
• Standard document set, templates, and style guide, which resulted in consistency in documentation, ease in ordering, and reduced time on service calls.
• Published, and evaluated customer surveys. Implemented changes based on surveys, which resulted in documents, which were better organized and easier t use.
• Implemented a Print-On-Demand POD process, which reduced the costs, associated with printing, storing, and ordering documentation.
• World Wide Web and FTP site for system specifications and documentation. The web page and FTP site reduced the costs of maintaining a paper-based documentation set, could be accessed by all licensed users around the world, and could be easily updated.

Confidential

Principal Technical Writer

Confidential

Senior Technical Writer

Confidential

Technical Writer