Technical Services/it Manager Resume
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Brooks, KY
SUMMARY:
- Information Technology Professional with multiple years of experience spanning retail, residential, small business, and Fortune 500 environments.
- Expertise in analysis, development, implementation, support, and management.
- Most recently a leader of technical teams, focused on problem solving and people development to build a team engaged with the success of the organization as our first priority.
PROFESSIONAL EXPERIENCE
Confidential - Brooks, KY
Technical Services/IT Manager
Responsibilities:
- Managed IT infrastructure team and technical teams in a goaled performance environment.
- Maintained, setup, and troubleshot multiple servers, Cisco layer 2 and layer 3 switches, routers, and firewalls.
- Provided technical support for over 500 users in the service center.
- Installed and configured updates for the servers and firmware updates for the switches and then tested hardware for correct functionality and connectivity issues.
- Documented all changes to the server and network environment.
- Responsible for failover and disaster recovery procedures, VLAN setup, and supporting remote users at various sites.
- Recommended improvements for the server and network environment to leadership as needed.
Technical Services Supervisor
Confidential
Responsibilities:
- Supervised a team of 20+ technicians in a goaled performance environment.
- Met production and budget goals by managing labor on a daily basis.
- Designed and implemented multiple Lean Six Sigma based projects which improved the efficiency of several processes and reduced overhead spending.
- Maintained staffing levels and would adjust according to business needs.
- Received Brad Anderson Legacy Stock Award for outstanding performance.
- Developed and trained new employees in technical repair roles.
- Restructured team with new layout for improved efficiency.
- Led the facility with the highest production and quality of repairs for 5 consecutive years.
Confidential - Louisville, KY
Systems Analyst & Network Administrator
Responsibilities:
- Provided IT support for all employees of 15+ local businesses.
- Setup site-to-site VPNs for remote users.
- Modified Sage MAS accounting software with Provide X 6.1.
- Added features to FACTS UNIX software with Business Basic Pro 5.
- Responsible for creating and testing backup contingency plans at each site.
- Migrated SQL, Exchange, and other company data to new servers.
Confidential, Clarksville, IN
Owner
Responsibilities:
- Oversaw all daily operations of the business.
- Provided clients with products and technical support.
- Managed all store employees and offsite personnel.
- Expanded service to laptops, monitors, and printers.
- Increased annual revenue to over $1 million during second year of ownership.
TECHNICAL SKILLS
- Languages Software
- Server Query Language Windows Server 2008/2012/2016
- Active Server Pages Sage MAS Accounting
- Visual C++ Business Objects Crystal Reports
- Provide X 6.1 Microsoft SQL Server
- Business Basic Pro 5 Microsoft Office
- Cold Fusion UNIX
- Active Directory Citrix
- SharePoint VMWare
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