SUMMARY:

To obtain a supervisory, Confidential, logistics, or Sr. Technical Writer position within a software, hardware, or mechanical field, utilizing knowledge, technical skills, education, and 17 years of technical writing experience

SOFTWARE APPLICATIONS:

MS Windows 10, 7, XP, Vista, 2000 Server, 2000 Advanced Server, and NT Server

MS Office 2013 (Word (Expert - 15 years), Excel (Advanced-15 years), Access (Intermediate-5 years, PowerPoint (Advanced-10 years) Visio-(Intermediate-5 years)

Adobe Photoshop, Adobe Technical Communications Suite 5, Adobe Acrobat Professional 12, Structured FrameMaker 2015, X-Metal 5.0, Vasont ST 2.0 Content Management System, Corel Draw 7, Paint, Hypersnap 7, Camtasia Studio, Adobe Captivate 8, AutoCAD 2011-6 years, SharePoint

Writing samples available upon request

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential

Responsibilities:

• Developing courses for MS Word styles and templates, Structured FrameMaker 2017, FrameMaker Element Definition Document (EDD) creation, Mil Spec Standards, graphics editing and development, web video production, and other Confidential courses for technical writers
• Adobe TechComm and Solutions Partner

Confidential

Document Library Specialist

Responsibilities:

• Performing inventory of National Weather Service Radar Operations Center Document Library
• Analyzing library content and ordering documents according to specific content groups
• Assisting with recommendations for fields in the new ROC Document Library database

Confidential

Technical Writer

Responsibilities:

• Published major revisions and change packages for Doppler Radar (Engineering Handbook) EHB 6 - 504 (WSR-88D System Security Manual), 6-518 (Maintenance Instructions, Pedestal System Dual Polarization), 6-519 (Maintenance Instructions, Pedestal System Dual Polarizations, Depot Level), 6-553 (Maintenance Instructions, Real Property Installed Equipment (RPIE) Group, Confidential Systems (Systems Maintenance)), and 6-600 (Maintenance Instructions, System Operations, Supplemental Product Generator (SPG)) with FrameMaker 2012.
• Incorporated numerous Publication Change Requests (PCRs) and Artwork Change Orders (ACOs) for radar security and maintenance handbooks
• Developed operators’ online help instructions, using HTML, JavaScript, Adobe Acrobat, and screen capture tools
• Developed the current Style Guide used for Weather Surveillance Radar (WSR-88D) NEXRAD Technical Manual development
• Developed a short, internal FrameMaker Confidential course for non-FrameMaker users
• Corrected errors in Theory of Operations schematic and text discussions regarding the Radome Hatch Switch function
• Updated FrameMaker Element Definition Documents (EDDs)

Confidential

Technical Writer

Responsibilities:

• Developed Confidential documentation for Outlook/Office 365 iPhone/iPad/Android user transition from Lotus Notes to Outlook 365
• Developed and edited documentation for Office 365 Confidential - Office 365 Service Enablement Remediation Plan
• Developed and edited Outlook/Office 365 Migration Guide in MS Word
• Took inbound customer troubleshooting calls on Outlook integration
• Developed MS Word Confidential documentation for Office 2013/365

Confidential

Engineering Technical Writer

Responsibilities:

• Trained on engineering documentation management
• Studied oil valve products and applied to document management system
• Rewrote software manual for engineering documentation management in MS Word and converted to Adobe Acrobat

Confidential

Technical Writer

Responsibilities:

• Trained on aircraft instrumentation, and approach and landing procedures
• Trained on JAZZ software
• Responsible for recording meeting minutes and transcribing minutes into MS Word

Confidential

Engineering Technical Writer

Responsibilities:

• Responsible for developing and restructuring technical manuals in MS Word for a company that manufactured natural gas chromatographs
• Developed new MS Word Styles Confidential manual for technical publications group
• Designed new MS Word templates for chromatograph maintenance handbooks
• Involved with planning project for Content Management System implementation for Confidential Standard and XML
• Restructured and wrote hardware and software handbooks for gas chromatographs in MS Word

Confidential

Technical Writer

Responsibilities:

• Responsible for developing Federal Aviation Administration project management templates and documents in MS Word
• Developed Confidential manual on how to develop, modify, and delete Microsoft Word Styles, multilevel lists, and other Word elements
• Created Visio flowchart for Confidential computer network and software system project
• Used MS SharePoint as repository for all project documents, including change management, revision histories, and tracking

Confidential

Technical Writer

Responsibilities:

• Responsible for developing maintenance series handbooks for fourteen Confidential mail sorting machines using a CMS and XML, FrameMaker 8, and eight years of AutoCad experience doing markup, editing, and control of drawings.
• Developed computer network hardware and software installation, updates, and operating information in XML
• Participated in the development, in-process reviews, and validation of electro-mechanical hardware and computer network maintenance procedures
• Responsible for Statement of Work and Quality Assurance of Software Requirement Specifications (SRS), Software Design Document (SDD), Requirements Traceability Matrix (RTM), and other supplier deliverables
• Developed content compliant with published government and/or proprietary style engineering documents using FrameMaker, MS Word, Vasont (XML), Adobe Acrobat Professional, along with management, review, and updating of AutoCad electro-mechanical engineering drawings
• Demonstrate a highly analytical ability to learn new software products and authoring tools, create checklists to ensure tasks are completed as required, and make process improvement recommendations

Confidential

Technical Writing Supervisor

Responsibilities:

• Responsible for all administration, management, and Confidential of 28 technical writers assigned to six technical writing groups, including the Tech Pubs Quality Assurance Department. Developed all FrameMaker and technical writer Confidential for Tech Pubs and QA personnel
• Managed project development and transition from unstructured to structured documents - FrameMaker 8.0 to Vasont Content Management System (CMS) Administrator (DITA/XML)
• Developed new MS Access event tracking database to manage Confidential Tech Pubs QA events and track Confidential Maintenance Series (MS) handbook progress
• Redesigned and developed new Maintenance Series Handbook Development Guide for Confidential Suppliers and Confidential Maintenance Technical Support Center personnel
• Interviewed, hired, and trained all new technical writers and QA personnel
• Assigned technical writers to all handbook project assignments through Project Manager