SUMMARY

• Please note that I am available for both remote positions and those that require relocation.
• Capabilities include comprehensive proposal content development; marketing writing in support of emerging technologies; defining and publishing enterprise - wide communications strategies and policies and procedures; business process and procedure development.
• Developing program and project-based training curriculums; publishing full-span user and procedure-based Systems Development Life Cycle (SDLC) and Rational Unified Process (RUP) documentation in accordance wif an Agile environment; and designing comprehensive websites, wikis, and online Help content.

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Senior Proposal/Marketing Writer

Responsibilities:

• Serve as Content Lead for the Technical, Management, and Past Performance Volumes of multi-million dollar IDIQs and GWACs. Government customers include the Department of VA, DIA, FAA, U.S. Courts, AF, Army, Navy, DHS, and multiple state agencies. Commercial customers include Amazon, Bank of America, Aetna, Charles Schwab, Chevron, American Express, and AT&T.
• Provide full-span content capture, creation, and development activities, including:
• For all proposals, tasked wif RFP shredding, compliance matrixing, and win theme development. Craft original content, baseline existing content, and act as the primary POC working directly wif all project (internal and external) SMEs and Account Managers to synthesize intended message and verify/validate solution details for multiple technologies offerings and services.
• Mentor and guide aligned team using content development best practices for writing to solution details, including speaking to and defining situational awareness, the “As-Is”/ “To-Be” Design, and summarizing the integration and implementation of technologies wifin customer context.
• As part of the Federal Go-To Market Strategy, synthesize, write, and publish RFIs, White Papers, and Solution and Case Studies. Provide detailed synopses for all promotional web-based content for WWT’s Federal capabilities areas including Cloud, Big Data, Business-to-Business (B2B), Virtual Networking, Cybersecurity, Storage as a Service (SaaS), Software Defined Networking (SDN), Secure Supply Chain, and other emerging technologies and services.
• Act as the Documentation Quality Assurance (QA) POC for two junior Marketing Writers. Provide content design and publication verification for scope, context, tone, and syntax across multiple proposals.

Confidential, Fairfax, VA

Project Manager/Senior Program Analyst

Responsibilities:

• Responsible for the production value of a team of three (3) tasked wif supporting a VA initiative. Coordinated LOE, scheduling, and reporting. Tasks accomplished included tracking and monitoring of all Sprint activities and migrating all artifacts to the Rational framework. Acted as the prime POC for the client and the facilitator of all discussions and meetings between the client and the business.
• Provided support at the team-level for conducting research analysis and associated Gap Analyses for program-wide data models. Worked wif internal experts and senior client staff to develop formal customer requirements in order to define the “As-Is” and “To-Be” business and functional models. Generated Entity Relationship Diagrams (ERD) using Rational Software Architect (RSA) that depicted data relationships of all non entities and packages.
• Managed the content development, versioning, and materials distribution for SharePoint sites and one client-facing wiki. Created global inline document templates, a content review process, peer review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards). Via the established processes, conducted/facilitated Quality Control (QC) of draft and final documentation deliverables and approved all work products prior to publication.

Confidential, Rockville, MD

Communications Task Lead/Senior Content Developer

Responsibilities:

• As the Communications Lead, led a team of four (4) Technical Writers tasked wif designing and implementing an enterprise-wide Communications Strategy that included capturing capabilities and services for multiple stakeholders. Specifically, formulated and published Strategic Communications Plans (SCP) and comprehensive Gap Analyses designed to promote and integrate the priorities and vision of four (4) separate programs. Provided branding mediums such as brochures, newsletters, the facilitation of outreach and awareness training sessions, and the content development and management of three (2) internal facing websites and four (4) wikis.
• Synthesized business requirements, coordinated SME input, and published all enterprise-wide IT policies and procedures, including a Cloud Security Policy and Certification and Accreditation (C&A) guidance in support of Cybersecurity. Facilitated 508 compliance and Information Assurance (IA) peer reviews on all documentation packages.
• Managed work efforts of team when creating and publishing user-based documentation for project-level efforts, including User Guides, Quick Reference Guides (QRG), Installation Guides (IG), Administrator Manuals, Standard Operating Procedures (SOP), Lessons Learned Reports, and a Business Continuity Plans.
• Created and implemented multiple document content and layout templates, a program style guide, peer review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards) for all deliverables.

Confidential, Elkridge, MD

Senior Technical Writer/Curriculum Developer

Responsibilities:

• Tasked wif projects initiated by the Instructional Systems Design (ISD) process. Developed and designed course curriculum documents based upon a needs assessment/ requirements of the specific Agencies (FBI, NSA, DIA, DHS, et al.). This includes the creation and generation of comprehensive Programs of Instruction (POI), Lesson Plans (LP), formal and informal autantic assessments, and supplemental instructional guides based upon ADDIE (Analysis, Design, Development, Implement, Evaluate) model and System Approach to Training (SAT).
• Interviewed counterintelligence (CI) Subject Matter Experts (SMEs) and Course Chairs to identify overall business and individual needs to create learning objectives, identify a delivery system, and develop and validate instruction. Gathered content for multiple Web-Based Training (WBT) modules and hard copy deliverables. Designed, wrote, and edited multiple comprehensive (100+ p.) Course Textbooks, Training Scripts, Student Guides, and Train-the-Trainer Guides.
• Assisted in the creation of an internal Instruction Systems Design (ISD) process, created a global Training Documentation Deliverable process, a program style guide, presentation standards, and multiple documentation templates. Updated and revised all virtual academy (web-based) content text and troubleshot all layout and inline style issues.
• Researched and wrote antiterrorism and counterterrorism case studies, end-of-course tests, created course reading lists, and provided voice-over work for WBT training modules.

Confidential, Washington D.C.

Senior Documentation Consultant

Responsibilities:

• Designed, wrote, edited, and published multiple Systems Development Life Cycle (SDLC) documentation deliverables for the Washington D.C. Confidential (OCTO). The designated release document formats were based upon the Rational Unified Process (RUP) and included User Guides, System Administrator Guides, Installation Guides, Training Guides, Standard Operating Procedures (SOP), System Specification Documents (SSD), Concept of Operations Documents (CONOPS), Functional Requirements Documents (FRD), and other ad hoc outlines (including Corporate Briefings, Quick Reference Cards, and Newsletters).
• Rewrote and edited system content text, including application overviews, welcome/splash screen text, and frame-by-frame descriptions. Likewise, rewrote context-based error messages and edit, create, and update Help Files (via RoboHelp) for all current applications.
• Created a global inline document template, Peer Review procedures, and a Configuration Management (CM) Documentation process (including version control and effort tracking standards). Via the established processes, conducted/facilitated Quality Control (QC) of draft and final documentation deliverables and approved all work products prior to publication. Additionally, assisted in creating a centralized repository for all deliverables in ClearCase and design a supplementary folder structure on the Local Area network (LAN). Per the Director of Operations, all content outlines and inline (style) formats served as the standard for all OCTO documentation.

Confidential, Vienna, VA

Lead Technical Writer

Responsibilities:

• Responsible for the supervision, technical guidance, and production value of three Technical Writers tasked wif the complete assembly of multiple contract deliverables. Gathered documentation requirements and supporting content and compiled, edited, and published multiple Systems Development Life Cycle (SDLC) documents, including Standard Operating Procedures (SOP), System Administrator Guides, System Design Documents (SSD), Operation and Maintenance Manuals (OMM), COTS/GOTS Product Overviews, and White Papers.
• Conducted/facilitated Quality Assurance (QA)/Quality Control (QC) processes regarding all documentation deliverables and approve all final products before delivery to the customer.
• Designed a program style guide, presentation standards, and multiple document templates. Additionally, tasked wif troubleshooting all layout and inline style issues in Word and generating monthly Cheat Sheets (Word features) for team use.
• Assisted wif proposal creation and review, including Request for Proposal (RFP) analysis, response writing, and editorial reviews.

Confidential

Senior Technical Writer/Editor,

Responsibilities:

• Responsible for the complete assembly of multiple software and hardware documentation that spanned the Systems Development Life Cycle (SDLC). Per release, gather documentation requirements and supporting content from Developers, Testers, Production, and Project Management and designed, wrote, edited, and published User Guides, System Administrator Guides, Interface Control Guides (ICD), System Design Documents (SDD), Installation and Implementation Guides, Operations and Maintenance Manuals (OMM), Functional Requirements Documents (FRD), Network Security docs, Test Plans (TP), and Test Analysis Reports (TAR).
• Tasked wif compiling, editing, and approving all training documentation (Training Plans, Instructor Guides, and Quick Reference Guides) and responsible for generating inline template updates for all document layouts.
• Conducted/supervised Documentation Peer Reviews and served as a Quality Assurance (QA) Analyst responsible for tracking and approving all final products (documents) before delivery to the client. Additionally, assisted in the creation of version control standards and a central repository for all final documents.
• Per software release, verified all user-based documentation (pertaining to installation and front-end functionality) of new builds via a test station.

Confidential, Bethesda, MD

Contractual Documentation Specialist

Responsibilities:

• Contracted to document all current functionality for a software suite in the form(s) of a substantial User Manual and System Administrator Guide. Also, supervised the design and layout of all adjoining Quick Reference materials.
• Responsible for creating a universal template and style/syntax guide for global use and was tasked wif trouble shooting all template/macro/formatting issues associated wif Word.
• Created, edited, and imported PDF files for online use and helped implement an HMTL-based library.

Confidential, Fairfax, VA

Junior to Lead Technical Writer/Editor

Responsibilities:

• Managed a team of two (2) Technical Writers responsible for designing, writing, and publishing all System Administration, Security, Installation, End-User, and Quick Reference documentation for the Development, Testing, and Production teams for the Federal Deposit Insurance Company (FDIC).
• Developed document templates and administered GUI typographical conventions/documentation standards and grammatical principals for the client.
• Drafted installation procedures and created promotional product overviews for all COTS and GOTS packages associated wif each build.
• Constructed a version control system for all public folder documentation and was responsible for any updates therein.
• Wrote, researched, and helped design proposals, including past performance summaries and capture plan reports.
• Tasked wif the supervision, technical guidance, and production value of two other Technical Writers during this time.
• Gathered user requirements in order to design and generate a User Manual and System Administrator Guide in support of three different software packages designed for the whole of the U.S. Court’s Budget division.
• Generated an End-User Guide for the Federal Communications Commission (FCC).
• Designed and published a universal template and layout principals for all future user-based documentation.
• Wrote detailed Disaster Recovery Plan procedures and Security Assessments (in the event of a Y2k total-system shutdown) and administered documentation standards wif an emphasis on grammatical functionality, purpose, and audience for National Airport.
• Designed, wrote, edited, and published a comprehensive User Guide and System Administrator Guide (complete wif typographic and usability conventions) for a Web application.
• Tasked wif managing compiling, rewriting, and editing a comprehensive Strategic Plan, policies, and multiple Standard Operating Procedures for the Centers for Medicare and Medicaid Services (CMS).
• Created and validated policies and procedures based upon information technology (IT) security and privacy awareness initiatives regarding secure data implementation and system interface design. All initiatives aligned wif applicable standards created by the National Institute of Standards and Technology (NIST) and Federal mandates for Personal Identifiable Information (PII) under the Federal Information Security Management Act (FISMA) and the Privacy Act.