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Technical Writer/instructional Designer Resume

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Rosemead, CA

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SUMMARY:

Certified Technical Writer and Instructional Designer with proven success to produce expert online help and hard - copy documentation. Experienced Documentation Team Leader, heading several projects concurrently and working closely with all levels of project teams. Expertise in estimating deadlines, administering workloads, and editing other writer’s work. Key strengths include strong written and verbal communication, ability to learn and progress quickly, flexibility, reliability, and optimistic attitude. International business experience.

TECHNICAL SKILLS:

Microsoft Word

Robohelp

MadCap Flare

Lotus Notes

FrontPage

Excel

HTML

Visio

Camtasia

Photoshop

FrameMaker

PowerPoint

Confluence

WordPress

Dreamweaver

PROFESSIONAL EXPERIENCE:

Confidential, Rosemead, CA

Technical Writer/Instructional Designer

Responsibilities:

  • Work closely with subject matter experts to create documentation for a mobile Work Management system.
  • Develop materials for several modules of the application implementation, including instructor guides, student guides, and course activities.
  • Increase usability of documentation by managing output of all documentation on company webpage.
  • Enhance the overall effectiveness of documentation by acting as editor for all other writers and instructional designers.

Confidential, Los Angeles, CA

Senior Technical Writer

Responsibilities:

  • Lead Writer responsible for the creation of all customer facing documentation, including user guides, social media, marketing, blogs, and forum.
  • Created single source documentation for multiple video games using MadCap Flare and maintained multi-channel document outputs using an XML-based architecture.
  • Improved customer satisfaction by creating and moderating all aspects of technical writing, including templates, procedures, user’s forum, and overall look of customer documentation.
  • Streamlined workflow using Confluence to create tasks, maintain documentation reviews, manage schedules, and keep informed of essential information.
  • Attained increased usability by overseeing thorough reviews of documentation and online help and providing feedback to game designers for fixes and enhancements.

Confidential, Sylmar, CA

Contract Technical Writer

Responsibilities:

  • Technical Writer responsible for the creation of documentation for the manufacturing of lithium ion batteries, including manufacturing practices, use of new equipment, and safety standards.
  • Created original documentation for skilled line workers to use and maintain new, state of the art, automated machinery which increased overall production of lithium products.
  • Attained increased usability by developing standards for optimal machine usage, schedules, and assembly methods.
  • Coordinated information and document reviews between product managers, engineers, and line workers in a timely and accurate manner.

Confidential, Monrovia, CA

Senior Technical Writer

Responsibilities:

  • Technical Writer responsible for the creation of online and hard-copy documentation for components of a major release of Composite Application Suite software.
  • Completed project goals in a timely and accurate manner by coordinating information between product managers, programmers, quality assurance and conducting document reviews.
  • Attained increased usability by performing thorough reviews of documentation and online help and providing feedback to the online help team for fixes and enhancements.

Confidential, Brea, CA

Technical Writer

Responsibilities:

  • Documentation Team Leader responsible for the creation of online and hard-copy documentation for a major release of an integrated Computer/Telephony system.
  • Improved overall quality of documentation by managing all aspects of technical writing for a local design center.
  • Unified several different documentation projects under one company archetype by creating and implementing new templates and standards for documentation.

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