SUMMARY:

To obtain a position that utilizes my communication and technical skills.

TECHNICAL SKILLS:

HTML

CSS

WordPress & Drupal Content Management System, Vignette, Privia

Adobe Creative Cloud (Dreamweaver, PhotoShop, InDesign, Acrobat Pro, Capture, Premiere Pro) e - Learning & Learning Management Systems: Articulate 360, Captivate, Teachable, Udemy

SharePoint

Microsoft Office (Word, Excel, Outlook, PowerPoint, Project)

Visio

FrameMaker

Section 508

Documentation:

Proposals

Press Kits

Business Requirements

Policy and Procedure Guides

Internet/Intranet Content

Standard Operating Procedures (SOPs)

System Test Plans & Cases

Development Methodology

Software User Manuals

Process Flow Diagrams

System Administration Guides

Training Materials

Network Overview Guides

Online help

Templates/Standards Guides

Business articles

Brochures

Annual Reports

Corporate video scripts

508 Compliance

Marketing collaterals

Technical Overviews

Employee newsletter

Job Aids

Web content

Online courses

EXPERIENCE:

Senior Technical Writer/Editor

Confidential, Columbia, MD

Responsibilities:

• Create and maintain templates for Project Management Office (PMO)
• Proof and edit project documentation for training, technical staff and management
• Review and ensure documentation is section 508 compliant and maintain documentation on SharePoint site

Technical Writer/Web Content Writer/Editor

Confidential, Washington, DC

Responsibilities:

• Maintained web site, performed testing and made updates to site, using WordPress
• Created training videos, using Captive and Articulate and worked with graphics, photographs and content for web site working with technical product staff
• Worked with technical teams in different time zones
• Created templates and standards for documentation
• Created blog postings for web site
• Created online courses, using e-Learning and learning management systems for English program

Web Editor/Technical Writer

Confidential, McLean, VA

Responsibilities:

• Responsible for creating and completing project documentation for Confidential
• Used SharePoint to share and maintain documentation
• Created process flows for project documentation, using Visio
• Worked with security (cybersecurity) team at Confidential Forest Services. Teams were across the country in different time zones.

Web Content Specialist/Web Editor

Confidential, Washington, DC

Responsibilities:

• Developed web site and posted content for site, using WordPress
• Performed testing, troubleshooting and testing for web sites
• Create marketing and training videos, using Captive and Articulate
• Created user guides and manuals
• Created online courses, content and curriculum for English language program
• Created presentations for senior management, using PowerPoint
• Created policies, standard operating procedures (SOPs) and job aids for company
• Worked with technical teams with different time zones

Web Content Writer/Technical Writer

Confidential, Columbia, MD

Responsibilities:

• Created content for medical software compliance application (Optum Compliance Suite)

Technical Writer

Confidential, Chantilly, VA

Responsibilities:

• Created SDLC templates for the PMO office of financial services company
• Worked closely with Project Managers and SMEs to create documentation deliverables
• Developed and edited Standard Operating Procedures (SOPs) for Computer Operations
• Created and maintained various documentation on SharePoint

Web Content Specialist, Marketing

Confidential, Rockville, MD

Responsibilities:

• Wrote web content and posted to site, using WordPress
• Performed maintenance on site
• Worked with technical staff in different time zones
• Developed training videos, using Captivate and Articulate and reference material for company

Technical Writer

Confidential, Alexandria, VA

Responsibilities:

• Assisted with SharePoint migration, including content audit and strategy planning
• 508 Compliance planning

Technical Writer

Confidential, Rockville, MD

Responsibilities:

• Wrote and edited policies and procedures for Confidential OS Cybersecurity Security Operations, including Tenable, SolarWinds, Splunk, VMware, Nessus and FireEye
• Gathered information from SME’s on Cybersecurity Operations
• Created technical diagrams, using Visio and presentations to management, using PowerPoint
• Created and updated OS Cybersecurity Operations forms that were 508 compliant
• Compiled quarterly FISMA Report
• Developed templates for Security Operations
• Attended SAR (Security Assessment Risk) meetings with Lockheed Martin and federal clients to document and update security risks

Technical Writer

Confidential, Gaithersburg, MD

Responsibilities:

• Edited software requirements documentation

Technical Writer

Confidential, Rockville, MD

Responsibilities:

• Wrote and edited policies and procedures for Confidential, an Confidential Institute.
• Met with SME’s to gather information for policies and procedures.

Proposal Writer/Sr. Technical Writer

Confidential, Glenwood, MD

Responsibilities:

• Wrote and edited proposals for Confidential and Confidential contracts for federal health agency IT projects and Veterans Affairs with senior management and subject matters experts
• Created Visio diagrams of process mapping/workflows for the Affordable Healthcare Act
• Created use cases for software application
• Developed templates and standards for proposals and presentations, using PowerPoint and Word
• Established a knowledge base in SharePoint for health agency proposals, presentations and marketing material
• Quality Assurance Lead on IT projects and assisted in company obtaining CMMI (level 2) status

Senior Technical Writer

Confidential, Washington, DC

Responsibilities:

• Worked within the Project Management Office for the Confidential project, editing client deliverable documents for developers and SMEs, developing processes and procedures to implement for the Confidential project, creating document templates for SMEs, using SharePoint to monitor and deliver client documentation and as a knowledge management tool
• Ensured documents were section 508 compliant

Proposal Writer

Confidential, Germantown, MD

Responsibilities:

• Wrote proposals for transportation services to government clients.
• Worked closely with hardware and software engineers and subject matter experts to gather information for client requirements.

Proposal Writer

Confidential, Columbia, MD

Responsibilities:

• Wrote and edited proposals for government clients in the health care industry and supported business and subject matter experts with the proposal development effort.
• Worked closely with the Proposal Team to create and maintain proposal documents and client deliverables in SharePoint.
• Responsible for managing Department of Defense (DoD) Small Business Innovative Research (SBIR) and Subject Matter Expert (SME) projects, including creating documentation, project plans and project folders in SharePoint.

Proposal Writer

Confidential, Germantown, MD

Responsibilities:

• Assisted in writing proposals for transportation services to government clients.
• Worked closely with hardware and software engineers and subject matter experts.

Business Writer/Editor

Confidential

Responsibilities:

• Acted as editor of Vetting Reports for Model Risk and Vetting, a division of Enterprise Risk Management.
• Worked closely with subject matter experts and management in Model Risk and Vetting to develop clear and consistent online communications.
• Developed departmental standards for communications, such as templates and standard wording for communications.
• Create process mapping for department workflows/resources.
• Developed presentations for VP, Model Risk and Vetting.
• Created and update internal process and procedures documentation for department.
• Developed documentation for Basel II projects.

Technical/Business Writer/Analyst

Confidential

Responsibilities:

• Assisted Content Managers in Wealth Management (Investing) to draft and publish web content (policies, procedures, guides, FAQs, Best Practices and portals) for online delivery to call centers and the bank’s branches nationwide.
• Acted as web editor and publisher for online documentation, focusing mainly on Wealth Management (Investment) topics.
• Built strong relationships with internal clients of the bank, such as Shared Services, Investments and Marketing.
• Successful completion and implementation of Proof of Concept to include Business Writers in the online publishing process.
• Documented processes and procedures for newly formed Online Publishing Group at the bank.
• Conducted presentations to senior management of the bank on the Proof of Concept.
• Developed training presentations to communicate new processes to publishing group, including technical issues.
• Prepared new templates to better structure documents for online communications (Intranet).
• Implemented corporate standards for online documents, by developing Style Guide and Glossary.
• Worked with BSA Team to design new workflow for online publishing documents.
• Documented new process by creating online Job Aids and instructions to assist management in publishing documents online.
• Assisted in design and testing of new database for online publishing (Intranet).
• Created process mapping/workflows to add resources to online publishing process.