SUMMARY

• Confidential has a sterling reputation as a top - notch Senior Writer/Editor with over 25 years of experience providing professional writing support, including software and hardware documentation, internal communications, and operations documents such as user guides, test plans, installation instructions,
• Standard Operating Procedures (SOPs), and training materials. His strengths include the ability to: quickly learn new technology, skillfully interview SMEs, apply attention to detail to all document tasks, and effectively communicate with all corporate levels. His technical background and excellent writing skills enable him to translate highly technical terminology into plain English.

CORE COMPETENCIES

• Technical / Substantive Editing
• Content Mgmt - SharePoint
• Interviewing SMEs
• SDLC and CMMI
• Processes & Procedures (SOPs)
• MS Word, PowerPoint, Excel, Visio

PROFESSIONAL EXPERIENCE

Technical Writer / Communications Specialist

Confidential, Bridgewater, NJ

Responsibilities:

• Prepared complete set of Security Family Process Documents for over 300 Security Controls.
• Updated and incorporated over 130 changes to the quarterly System Security Report (SSR).
• Created 60+ Process Flow Diagrams in Visio using swim lanes to identify roles in each security process identified by the IRS for ensuring protection of Federal Tax Information (FTI).
• Telecommuting writing/editing support for HHS Health Resources and Service Administration (HRSA) Office of Information Technology (OIT), including Standard Operating Procedures (SOPs), Policy Documents.
• Position Descriptions, User Guides, Inter-Office Communications, and tasks as assigned.
• Designed an OIT Customer Services Catalog for posting on the HRSA Intranet for Staff to use to find and request IT services such as Data Warehouse, IT Help Desk, Loaner Laptops, etc.
• Fulfilled a Key Role in identifying out-of-date content on the OIT SharePoint Site and establishing methodology for cleaning up the site as they upgraded to SharePoint 2013.
• Telecommuting Technical writing/editing support for IRS Infrastructure Upgrade Project - Endpoint Replacement in a virtual team environment with a geographically dispersed project team.
• Prepared the Design Specification Reports for overall system and Operational Support System (OSS) by interviewing the system developers and integrating content from COTS documentation.
• Created Interface Control Diagrams using Visio showing overall system and OSS interfaces.

Senior Technical Writer

Confidential, Bethesda, MD

Responsibilities:

• Interviewed development team to document the features and interfaces of the InfoWeb SQL-based application that was developed for Admin Office of US Courts over the last 20 years.
• Developed 25 Interface diagrams and 40+ datafeed diagrams using Visio and used hands-on interaction and interviews with developers to document the application processes.
• Reviewed / consolidated out-of-date documentation into a single-source series of spreadsheets.
• Telecommuting Technical writing/editing support for the Admin Office of U.S. Courts including their website (uscourts.gov) upgrade and operational procedures.
• Restored development schedule by preparing six SDLC documents in two months that included process flow diagrams created in Visio to effectively illustrate the application processes.
• Improved Training by 50% by developing Quick Reference Guides for hands-on Training.

Senior Technical Writer

Confidential, Chantilly, VA

Responsibilities:

• Technical writing/editing support in Agile Software development environment for Affordable Care Act (ACA) Small Business Health Options Program (SHOP) Health Information Exchange (HIX).
• Obtained approval of design stage by editing / getting approval for 53 deliverables in one week.
• Enabled tracking of 120+ SOPs via creation of SOP process and Master SOP List spreadsheet.
• Invited back to CTGi to prepare additional documentation for Defense Intelligence Agency (DIA).
• Achieved approval of Operations Manual by incorporating DIA Formal Review comments.
• Expedited launch of two software apps by updating the User Guides and Reference Manuals.
• Technical writing/editing support for Agile development effort for Affordable Care Act (ACA) web-based Federally Facilitated Exchange (FFE) Health Information Exchange (HIX) program.
• Restored Development Phase & Training schedule by delivering 3 User Guides in 6 weeks.

Senior Technical Writer

Confidential - Chantilly, VA

Responsibilities:

• Edited and revised a set of Life Cycle documents for HUD Information Center web-based application.
• Reduced development by 2 weeks by creating a set of SDLC documents ahead of schedule.
• Recognized by Manager for outstanding quality documents for the Defense Intelligence Agency (DIA).
• Delivered three sets of quality SDLC contract deliverables for three software applications.

Lead Technical Writer

Confidential - Herndon, VA

Responsibilities:

• Introduced writing standards and templates that received notable praise from the HUD client.
• Managed entire documentation program for the HAIMS Software Application.
• Recorded Meeting Minutes and Action Items for all project design and development meetings.

Senior Technical Writer

Confidential - Herndon, VA

Responsibilities:

• Provided writing/editing support for multiple projects and led effort to achieve CMMI Level 3.
• Reviewed and updated documentation and documentation processes to prepare for CMMI Level 3 Review/Approval.
• Successfully completed update and program achieved CMMI Level 3.
• Improved documentation development process to reduce time to review/produce manuals.
• Enhanced project status reporting by developing a color-coded PowerPoint Presentation.
• Streamlined IT processes and saved engineers time by developing templates / Style Guide.
• Improved document accountability by establishing version control and document libraries using SharePoint and/or Documentum (now OpenText).