SUMMARY:

I am a proactive, results - oriented, self-starter, senior level technical writer with over 25 years of experience seeking a challenging opportunity. Proficient in designing and developing courseware and writing a variety of electronic and white paper manuals in the areas of operation, instruction, maintenance, training, and flight manuals, RPTSL, test and production procedures, specification sheets, proposals, grants, courseware, teaching materials, and advertising copy. Extensive background in the life cycle of technical documentation from the development process involving information gathering by research and/or interviewing subject matter experts, format of writing approach and layout, through implementation, debugging, quality control, and final production for the four branches of our military government, foreign militaries, and commercial entities. Vast experience ranges from heavy equipment, aircraft systems/navigation, hydraulic, various fluid systems, and scientific principles to, software documentation. My interpersonal skills are a key to my successful rapport across a variety of functional areas and with different types of people.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Confidential 's software consists of plug-ins for Autodesk to enable rendering laser measurements in a cloud environment.
• My position is to extract pertinent information from the existing documentation to create the reference material based solely on the software required to perform the laser measurements.
• Within this environment, I am working with the following software: unstructured Framemaker, Snagit, Adobe, and Word.
• The finished product is will be made into 12 different languages.

Confidential

Network Analyst

Responsibilities:

• Part of a Scrum team working within an Agile environment as a network analyst.
• Position entails analyzing and working with SMEs to facilitate a means of connectivity between two divergent networks.

Confidential

Senior Technical Writer

Responsibilities:

• Designed and developed the layout and the processes of purchasing and development of a Confidential franchise.

Confidential

Senior Technical Writer

Responsibilities:

• Designed and developed the layout and technical processes for installation, instruction, training, technical bulletins, and programming documents.
• Created style guide and templates for various types of documents.
• Mentor for less experienced writers.
• Producing all written material for new products as they are being developed, including software configurations.
• Working with the marketing department to develop cut sheets.
• All of our papers are stored in a repository within a cloud environment for the company to maintain control and also to make them accessible to our installers and end users.
• Ongoing research for new document control software useful in upcoming projects.

Confidential

Instructional System Designer

Responsibilities:

• Perform front end analysis and design of gaming type of training for the Confidential .
• Create Excel spreadsheets to outline the lesson design structure based on the learning objectives.
• This information was used to create the story boards, any required voice over, and the types of images. (Short term contract)

Confidential

Technical Writer

Responsibilities:

• Construct new documentation to assist training facilities using Mad Cap Flare VII and Mad Cap Contributor, within a cloud environment.
• Revise existing manuals into versions supporting Mad Cap Flare VII and Mad Cap Contributor domains.

Confidential

Multimedia Design Engineer

Responsibilities:

• Designed and developed web-based interactive courseware for adult learners and training for military personnel.
• Incorporated 2-D and 3-D aircraft and equipment with job performance tools into guided and unguided interactive lessons.
• Knowledge based questions were created and interjected throughout the courseware.
• Designed and developed interactive media instruction and instructor-led training with knowledge-based questions for a foreign government with English as a second language.
• This courseware contained an abundance of images and animations.
• Developed a list of questions for SMEs as a tool to create lessons in a format of interactive game-based scenarios.
• A scenario was set up with a catastrophic incidence and the student was required to create a viable solution.
• Working with proprietary software based on the Addie model in the Tortoise SVN environment.
• QA other peoples work for both technical manuals and courseware for several projects.

Confidential

Technical Writer

Responsibilities:

• Compare existing drawings to new parts lists for correctness, submit ECO and ECN for requested changes, create RPTSL with description, SMR, NSN, Cage Code, UOC and quantity using a proprietary software (SAMS). Make changes to flight manuals using Content'.

Confidential

Senior Logistics Analyst

Responsibilities:

• Consulted with engineers to develop documentation for a new product design while product was being engineered.
• This information was used to create Confidential for Government interactive manual using Confidential and Electronic Manual Next Generation.
• Troubleshot defective links to develop a user friendly manual.
• The art work was created using Product View, Pro Engineer, and Iso Draw.

Confidential

Senior Technical Writer

Responsibilities:

• Worked with several major corporations and prepared various documents for the requirements of each, never missing a deadline.
• For one corporation a proposal for a Government bid was developed.
• This bid included page count for instruction, maintenance, and training sections, page/section layout, TOC, and estimate of scope of work.
• A different corporation required an electronic deicer manual.
• Business plans and office procedures for small companies were designed and developed, advertising medium for print and electronic copy was created, an instructional software manual was designed and written, insurance and HR manuals were set up.
• The level of personalized customer service was what made this business so successful.

Confidential

Senior Technical Writer

Responsibilities:

• This was accomplished and professional operation/maintenance manuals were provided.
• A cover page, header, footer, and templates were created as a standard for use by all departments.
• All new products were researched and operation and maintenance manuals were created.
• Service bulletins, spec sheets, and outlines for new product literature were constructed and authored.
• I was a part of a core group of employees with the task of developing a PDM database for the engineering department.
• Most of the documentation was created in MS Word for the exception of the PDM database which was proprietary software.

Confidential

Technical Writer/Engineer

Responsibilities:

• I reported to the Director of Engineering.
• The task was to work with engineering department heads to build an extensive product line for a company whose principal merchandise has always been custom equipment.
• Specification sheets for each product complete with pictures and dimensional drawings were then developed by interfacing with team of engineers and subject matter experts.
• Papers for multiple uses in various departments within the company were created.
• Specification sheets were in MS Word format with Inventor and Paint as the drawing medium.

Confidential

Lead Technical Writer

Responsibilities:

• A new document created from scratch, outline was developed by interfacing with team of illustrators and subject matter experts to ensure the effort was in compliance with off-site equipment.
• I conducted and attended on and off site meetings; IPR and LOG DEMO.
• Accomplishment was within six months by myself and one other writer.

Confidential

Project Lead/Senior Technical Writer

Responsibilities:

• Lead technical writer with a team of 20 writers and an editor.
• A style guide was created to ensure the final product would look like it was written by one person.
• Maintenance to depot level documentation for MRAP armored military vehicles was written in unstructured Framemaker per MIL-STD-40051 and MIL- HDBK- 1222C to create this IETM.
• Procedures were developed by Interfacing with team of illustrators and subject matter experts and coordinating documentation effort with off-site project partners.
• Process and final reviews were conducted with government liaisons (IPR, verification, and validation).
• Validation required a 24 hour turn around of corrected documentation. Continuum of communication between all groups was ensured.
• The final product was delivered in three volume hard copy, disk, and secure network.
• I assisted with the development of Deming Document Quality Assurance Program.

Confidential

Technical Writer

Responsibilities:

• Updated software manuals and CROs for AEGIS project, CASS OPTS
• Parts Manual for military and defense application.

Confidential

Technical Writer

Responsibilities:

• Part of a group of writers testing a new process of monitoring and expediting field repair orders.