Technical Writer Resume Profile

Summary

A business, writing, writing, and education professional with 16 years experience working in an IT environment and excellent communication, presentation, and facilitation skills. A life-long learner with an MBA with outstanding planning and organizational skills, who enjoys training and developing others. A manager able to manage multiple projects simultaneously.

PROFESSIONAL EXPERIENCE

Adjunct Lecturer 2 Part-time

Confidential

Design and instruct business management courses in a prison classroom setting. Topics include: leadership, team work, ethics, management, operations, and marketing.

Adjunct Instructor Part-time

Confidential

Design and instruct business communication courses for classroom and online settings. Topics include: persuasive writing, writing business reports, and writing for positive emphasis.

Training Lead/Technical Writer

Confidential

Responsible for designing, creating, delivering, and managing all aspects of the employee technical documents and training programs technical and non-technical for the division
Major Accomplishments include:
Managed and led all training efforts following the ADDIE methodology.
Wrote all technical and process documentation for division's financial system.
Wrote curriculum and learning solution materials for technical and non-technical training.
Created and deployed division's training and technical documentation library by providing web-based content for remote employees and partners accessible through Microsoft SharePoint.
Created the division training strategy aligning all training efforts with business goals and providing recommendations to senior management on learning solutions for employees.
Conducted instructor-led, web meeting, blended training , and individual coaching sessions to prepare employees to use the division systems, processes, and other topics related to roles.
Developed e-learning modules for employees and service partners on a variety of topics customer service, mobility, and other topics using Adobe Captivate and Adobe.com .
Facilitated cross-functional team sessions to define and improve processes.
Managed multiple projects simultaneously and led cross-functional teams of subject matter experts to deliver learning solutions within tight deadlines.

Communication Lead/ Technical Writer/ Instructional Designer Contractor

Confidential

Responsible for designing and creating e-learning modules for implementation of process improvement efforts. Also, responsible for managing all aspects of the technical documentation projects for PMO.

Major Accomplishments include:

Wrote all technical documentation for the implementation of Primavera P6 for project management.
Facilitated managerial discussions related to PMO communication strategy and processes.
Led project that designed, tested, and deployed the Microsoft SharePoint sites for the PMO.
Created communication strategy for PMO and managed projects from creation through deployment.
Conducted instructor-led training on how to use SharePoint for end users.
Designed and developed documentation and e-learning modules for document tracking software and for engineering drawing updates, using Camtasia and Adobe Captivate.
Developed e-learning modules using Adobe Captivate and ensured alignment of training with business goals of implementing project lifecycle methodology processes.

Technical Writer Contractor

Confidential

Responsible for designing, creating, delivering, and managing all aspects of the documentation for disaster recovery and data center migration projects for a subsidiary of a large insurance company.

Major accomplishments include:

Wrote disaster recovery documentation including configuration, policy, and process documentation for a Nationwide Insurance data center.
Managed over 15 IT documentation projects simultaneously.

Training Services Lead/Technical Writer

Confidential

Responsible for designing, creating, delivering, and managing all aspects of both the online and classroom training curriculum for training a growing dealer base.

Major accomplishments include:

Started as contractor and hired by company within 3 months of contract start.
Researched and created user, installation, configuration, and system documentation for home automation software.
Managed and launched the Life ware University project, the e-learning learning management system for the company, and growing the courses to 19 online courses within 6 months of project start.
Maintained the Life ware University site and administration functions.
Migrated classroom-based certification to online certification within 6 weeks.
Negotiated printing, online meeting collaboration, and LMS vendor pricing and agreements reducing printing costs over 30 and teleconferencing phone charges for training by 20 .
Coached, mentored, and provided task direction to new instructional designer in performing job duties and learning about training, industry, and instructional design.
Instructed training for classes of up to 15 dealers on Life ware software and home automation.

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